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Home › Companies › 71062b3e 42e5 4d49 9893 Cc1b7eac5102 19000101 000001 › Front Desk Supervisor

Front Desk Supervisor

71062b3e 42e5 4d49 9893 Cc1b7eac5102 19000101 000001 · Nashville, TN, US, Nashville, TN · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company71062b3e 42e5 4d49 9893 Cc1b7eac5102 19000101 000001
TitleFront Desk Supervisor
Normalized title-
Department / team-
LocationNashville, TN, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-01-16 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 71062b3e 42e5 4d49 9893 Cc1b7eac5102 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Nashville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company71062b3e 42e5 4d49 9893 Cc1b7eac5102 19000101 000001
Source213fec57-3c83-4c25-b02f-f8b7ce251963
ATS providerADP Workforce Now Recruiting

Description

Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Duties and Responsibilities Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Completes established check-in procedures for arriving guests and guest departures in order to close the guest account and make the room available for the next guest. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Qualifications and Requirements High school education or equivalent experience. 1 or more full years’ experience in hotel front desk. Requires understanding of all hotel front office procedures. Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Full job record

Job ID9be31978490a3f89f8022422001e38a1441ab6b5
Org IDe264f9bf-4f39-4caf-8937-6418952a97f4
Source ID213fec57-3c83-4c25-b02f-f8b7ce251963
Board ID213fec57-3c83-4c25-b02f-f8b7ce251963
Provideradp_workforcenow
Provider Job Key566356
TitleFront Desk Supervisor
Normalized Title—
Statusactive
Activeyes
Location TextNashville, TN, US, Nashville, TN
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionTN
CityNashville
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=71062b3e-42e5-4d49-9893-cc1b7eac5102&ccId=19000101_000001&lang=en_US&type=JS&jobId=566356&jwId=9201225085255_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=71062b3e-42e5-4d49-9893-cc1b7eac5102&ccId=19000101_000001&lang=en_US&type=JS&jobId=566356&jwId=9201225085255_1
First Seen At2026-05-31 18:21:52Z
Last Seen At2026-06-06 12:58:03Z
Last Checked At2026-06-06 12:58:03Z
Last Changed At2026-06-06 12:58:03Z
Inactive At—
Source Posted At2026-01-16 20:06:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=71062b3e-42e5-4d49-9893-cc1b7eac5102|19000101_000001/date=2026-06-06/2026-06-06T12-58-02-888Z-bb8515f8d2d2d64119366a52adc21e01e0528fc56c8871f0f2340d047f1a3a25.json
Event Fields
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  "last_changed_at": "2026-06-06T12:58:03.877Z",
  "active_status": "active"
}
Parsed Structured
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  "inferred_at": "2026-06-06T12:58:03.835Z",
  "launch_scope": {
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    "included": true,
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      "city": "Nashville",
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      "is_remote": false,
      "confidence": 0.95
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    "countries": [
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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\" alt=\"A logo for a hotelDescription automatically generated\" class=\"fr-fic fr-dii\"></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>&nbsp;</p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;line-height:115%;font-size:27px;font-family:\"Aptos Display\",sans-serif;color:#0F4761;font-weight:normal;'><strong><u><span style=\"font-size:16px;line-height:115%;\">Job Overview</span></u></strong></h1><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Calibri\",sans-serif;'>&nbsp;Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</span></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;line-height:115%;font-size:27px;font-family:\"Aptos Display\",sans-serif;color:#0F4761;font-weight:normal;'><strong><u><span style=\"font-size:16px;line-height:115%;\">Duties and Responsibilities</span></u></strong></h1><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Completes established check-in procedures for arriving guests and guest departures in order to close the guest account and make the room available for the next guest.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Maintains a friendly, cheerful and courteous demeanor at all times.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Performs other duties as assigned, requested or deemed necessary by management.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;line-height:115%;font-size:27px;font-family:\"Aptos Display\",sans-serif;color:#0F4761;font-weight:normal;'><strong><u><span style=\"font-size:16px;line-height:115%;\">Qualifications and Requirements</span></u></strong></h1><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>High school education or equivalent experience.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>1 or more full years&rsquo; experience in hotel front desk.</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Requires understanding of all hotel front office procedures.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Requires supervision/management skills.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ability to communicate information and hotel services to management and guests.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p><br></p></div></div>\n",
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