Front Desk Host @ Stout's Island Lodge

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    "datePosted": "2025-02-27",
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    "description": "<p><span style=\"color: #242424; font-family: 'inherit',serif\">Job Description: Host at Stout’s Island Lodge</span></p>\n<p><span style=\"color: #242424; font-family: 'inherit',serif\"> </span></p>\n<p><span style=\"color: #242424; font-family: 'inherit',serif\">Stout’s Island Lodge is a picturesque resort situated on an island in the heart of Red Cedar Lake, near Rice Lake, WI. Renowned for offering exceptional customer service. We are looking for individuals who are committed to maintaining and upholding this tradition of excellence.</span></p>\n<p><span style=\"color: #242424; font-family: 'inherit',serif\"> </span></p>\n<p><span style=\"color: #242424; font-family: 'inherit',serif\">Stout’s Island Lodge is seeking an enthusiastic and professional Host to join our team. As a Host, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring that every guest has an exceptional experience from the moment they arrive. Your role will involve greeting guests, managing reservations, and assisting with seating arrangements while maintaining the high standards of hospitality for which Stout’s Island Lodge is known.</span><br></p>\n<p><span style=\"color: #242424\"> </span></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: 'inherit',serif\">Responsibilities:</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Greet guests warmly as they arrive at the lodge, ensuring a friendly and professional first impression.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Manage and confirm reservations, ensuring an efficient seating arrangement based on guest preferences and availability.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Escort guests to their tables, providing menus and offering assistance as needed.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Manage the waitlist during busy periods, ensuring guests are informed about wait times and keeping them updated.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Coordinate with servers and kitchen staff to ensure smooth seating and timely service for guests.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Answer phone calls and emails to handle reservation inquiries and provide information about the lodge’s services and amenities.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Monitor guest flow and ensure that dining areas remain organized and tidy.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Assist with special guest requests, ensuring that all needs are met promptly and professionally.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Help with event coordination, including special occasions or group bookings, ensuring seamless service.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Maintain a clean and organized host stand, ensuring a neat appearance and welcoming environment.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Uphold all lodge policies, including safety, cleanliness, and guest service standards.</span></span><br></p>\n<p><span style=\"color: #242424\"> </span></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: 'inherit',serif\">Qualifications:</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Previous experience as a host, receptionist, or in a customer-facing role, preferably in a hospitality or fine dining environment.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Excellent communication and interpersonal skills with a strong focus on customer service.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Ability to manage multiple tasks at once, with a calm and organized approach during busy periods.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Friendly and professional demeanor with a welcoming attitude.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Strong attention to detail, ensuring a high standard of service and presentation.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Ability to use reservation software or systems, with prior experience a plus.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Must be able to stand for long periods and move about the lodge as needed.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Flexible availability, including evenings, weekends, and holidays.</span></span><br></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: Wingdings\"><span>Ø </span></span><span style=\"color: #242424; font-family: 'inherit',serif\">Knowledge of the lodge’s services, amenities, and menu offerings is a plus.</span></span><br></p>\n<p><span style=\"color: #242424\"> </span></p>\n<p><span style=\"color: inherit; font-size: inherit; font-weight: inherit\"><span style=\"color: #242424; font-family: 'inherit',serif\">If you enjoy creating exceptional guest experiences and are passionate about hospitality, we would love for you to join our team at Stout’s Island Lodge!</span></span><br></p>\n<p><span style=\"font-size: 12.0pt\"> </span></p>",
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