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HomeCompaniesD45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER)

CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER)

D45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001 · Miami, FL, US, Miami, FL · Active · $15–$19 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001
TitleCUSTOMER SERVICE REPRESENTATIVE (CALL CENTER)
Normalized title-
Department / team-
LocationMiami, FL, United States
Work model-
Employment type-
Salary$15–$19 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-14 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from D45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Miami.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001
Source20987e10-8a88-49e1-a4b8-b595ebc64499
ATS providerADP Workforce Now Recruiting

Description

POSITION PURPOSE: The purpose of the Customer Service Representative is to be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and our patients. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. POSITION REQUIREMENTS / QUALIFICATIONS: Education/Experience: High School Diploma or GED preferred. Certified as a Medical Assistant in the State of Florida preferred. 2 years minimum of experience in customer service preferred. Licensure / Certification: Maintain current CPR certification from the American Heart Association. Skills / Ability: Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm. . Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills. POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION) Receives requests by mail, telephone, or in person regarding Medical Records, Pharmacy, Managed Care and Medical Services (Primary Care, Dental, Behavioral Health). Responds to inquiries from patients, providers and/or others for information and assistance. Performs research to respond and resolve patient inquiries. Independently responds to inquiries, grievances, complaints ranging from routine to moderate complexity. May seek assistance with complex customer services issues. Handling patients, referral sources, and administrative department inquires. Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty. Researches files for previous enrollment in CHI computer system before creating a new medical record number. Re-new or update existing client’s profiles as per guidelines issued by Community Health of South Florida. Complete statistical data and submit daily. Completes tasks in Intergy, Solutions Reach, Patient Portal in a timely fashion Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc. Verifies Medicare, Medicaid and all other insurance carriers. Schedules transportation appointments for patients in transportation software Schedules patient appointments in Intergy, Dentrix and Credible accurately Schedules patient appointments in Intergy, Dentrix and Credible accurately Documents patient’s information in EHR systems accurately and in accordance with HIPPA regulations Use appropriate and correct telephone etiquette at all times. Participates in Continuing Educational In-services and Performance Improvement Activities. Reports to work on time and ready to work with minimal absenteeism. Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations. Performs other duties as assigned, including variable shifts if needed.

Full job record

Job ID9bcb26f50d50a0e8e52c10c012f3b768b2fa6818
Org ID608cf61f-ad0b-44b7-89f8-8a384a9e7dec
Source ID20987e10-8a88-49e1-a4b8-b595ebc64499
Board ID20987e10-8a88-49e1-a4b8-b595ebc64499
Provideradp_workforcenow
Provider Job Key564250
TitleCUSTOMER SERVICE REPRESENTATIVE (CALL CENTER)
Normalized Title
Statusactive
Activeyes
Location TextMiami, FL, US, Miami, FL
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionFL
CityMiami
Salary Raw15 To 18.50 (USD) Hourly
Salary Min15
Salary Max18.5
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d45bdb85-f94c-4443-bc23-fc2ab817e93e&ccId=19000101_000001&lang=en_US&type=JS&jobId=564250&jwId=9201031893840_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d45bdb85-f94c-4443-bc23-fc2ab817e93e&ccId=19000101_000001&lang=en_US&type=JS&jobId=564250&jwId=9201031893840_1
First Seen At2026-05-31 19:06:18Z
Last Seen At2026-06-06 12:54:30Z
Last Checked At2026-06-06 12:54:30Z
Last Changed At2026-06-06 12:54:30Z
Inactive At
Source Posted At2026-05-14 14:39:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d45bdb85-f94c-4443-bc23-fc2ab817e93e|19000101_000001/date=2026-06-06/2026-06-06T12-54-28-185Z-573bbb3880739e1834cb2c4b83b6db78ddf45d8bc64061e411cdfe6665facacb.json
Event Fields
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  "last_changed_at": "2026-06-06T12:54:30.825Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
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Extensions
{}
Native Structured
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