Home › Companies › D45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001 › CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER)
CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER)
D45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001 · Miami, FL, US, Miami, FL · Active · $15–$19 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | D45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001 |
| Title | CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER) |
| Normalized title | - |
| Department / team | - |
| Location | Miami, FL, United States |
| Work model | - |
| Employment type | - |
| Salary | $15–$19 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-14 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from D45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Miami. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | D45bdb85 F94c 4443 Bc23 Fc2ab817e93e 19000101 000001 |
| Source | 20987e10-8a88-49e1-a4b8-b595ebc64499 |
| ATS provider | ADP Workforce Now Recruiting |
Description
POSITION PURPOSE:
The purpose of the Customer Service Representative is to be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and our patients. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
POSITION REQUIREMENTS / QUALIFICATIONS:
Education/Experience:
High School Diploma or GED preferred. Certified as a Medical Assistant in the State of Florida preferred. 2 years minimum of experience in customer service preferred.
Licensure / Certification:
Maintain current CPR certification from the American Heart Association.
Skills / Ability:
Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm. . Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills.
POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)
Receives requests by mail, telephone, or in person regarding Medical Records, Pharmacy, Managed Care and Medical Services (Primary Care, Dental, Behavioral Health).
Responds to inquiries from patients, providers and/or others for information and assistance.
Performs research to respond and resolve patient inquiries.
Independently responds to inquiries, grievances, complaints ranging from routine to moderate complexity.
May seek assistance with complex customer services issues.
Handling patients, referral sources, and administrative department inquires.
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty.
Researches files for previous enrollment in CHI computer system before creating a new medical record number.
Re-new or update existing client’s profiles as per guidelines issued by Community Health of South Florida.
Complete statistical data and submit daily.
Completes tasks in Intergy, Solutions Reach, Patient Portal in a timely fashion
Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc.
Verifies Medicare, Medicaid and all other insurance carriers.
Schedules transportation appointments for patients in transportation software
Schedules patient appointments in Intergy, Dentrix and Credible accurately
Schedules patient appointments in Intergy, Dentrix and Credible accurately
Documents patient’s information in EHR systems accurately and in accordance with HIPPA regulations
Use appropriate and correct telephone etiquette at all times.
Participates in Continuing Educational In-services and Performance Improvement Activities.
Reports to work on time and ready to work with minimal absenteeism.
Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations.
Performs other duties as assigned, including variable shifts if needed.
Full job record
| Job ID | 9bcb26f50d50a0e8e52c10c012f3b768b2fa6818 |
| Org ID | 608cf61f-ad0b-44b7-89f8-8a384a9e7dec |
| Source ID | 20987e10-8a88-49e1-a4b8-b595ebc64499 |
| Board ID | 20987e10-8a88-49e1-a4b8-b595ebc64499 |
| Provider | adp_workforcenow |
| Provider Job Key | 564250 |
| Title | CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Miami, FL, US, Miami, FL |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Miami |
| Salary Raw | 15 To 18.50 (USD) Hourly |
| Salary Min | 15 |
| Salary Max | 18.5 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d45bdb85-f94c-4443-bc23-fc2ab817e93e&ccId=19000101_000001&lang=en_US&type=JS&jobId=564250&jwId=9201031893840_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d45bdb85-f94c-4443-bc23-fc2ab817e93e&ccId=19000101_000001&lang=en_US&type=JS&jobId=564250&jwId=9201031893840_1 |
| First Seen At | 2026-05-31 19:06:18Z |
| Last Seen At | 2026-06-06 12:54:30Z |
| Last Checked At | 2026-06-06 12:54:30Z |
| Last Changed At | 2026-06-06 12:54:30Z |
| Inactive At | — |
| Source Posted At | 2026-05-14 14:39:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d45bdb85-f94c-4443-bc23-fc2ab817e93e|19000101_000001/date=2026-06-06/2026-06-06T12-54-28-185Z-573bbb3880739e1834cb2c4b83b6db78ddf45d8bc64061e411cdfe6665facacb.json |
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