Native Structured
{
"list_job": {
"id": "100",
"isRemote": null,
"location": {
"city": null,
"state": null
},
"atsLocation": {
"city": "Washington",
"state": "District of Columbia",
"country": "United States",
"province": null
},
"departmentId": "18469",
"locationType": "1",
"jobOpeningName": "ServiceNow Business Process Consultant",
"departmentLabel": "Technology Implementation and Services",
"employmentStatusLabel": "Full-Time"
},
"detail_errors": [],
"detail_job_opening": {
"location": {
"city": null,
"state": null,
"postalCode": null,
"addressCountry": null
},
"datePosted": "2024-06-18",
"atsLocation": {
"city": "Washington",
"state": "District of Columbia",
"country": "United States",
"countryId": "1"
},
"description": "<p><span>Beyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.</span><span> <br></span></p>\n<p><br></p>\n<p><span style=\"color: #ff6600; font-weight: bold;\"><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">Responsibilities:</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Be a key member of an overall engagement team focused on delivering customer outcomes</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Lead customer design workshops</span></span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> and spe</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">ak to how best practice processes align to the ServiceNow platform</span><span style=\"color: #d13438; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">Create client specific presentations for workshops</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Guiding customers in defining and refining business requirement for functional aspects of the solution</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them</span></span><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations</span></span><span style=\"color: #d13438; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">Assist</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> clients with creating and executing O</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">rganizational Change Management (OCM) plans</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Contribute towards continuous improvement of leading practices</span></span><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Growing and mentoring other members of ServiceNow and the partner ecosystem</span></span><span style=\"color: #222222; font-size: 15px;\"><span> </span><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\"><span style=\"color: #ff6600; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Required Skills:</span></span></span><span style=\"color: #ff6600; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Must be a US Citizen</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Must be able to obtain DHS program suitability prior to starting employment</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Experience in defining and deploying future-state ITSM processes and in </span><span>identifying</span><span> solutions from a people, process, and technology perspective</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Excellent communication and presentation skills</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Experience in analyzing and recommending ITSM strategies based on business priorities</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Excellent interpersonal skills, customer-centric attitude and experience working with diverse team</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Strong problem-solving and analytical skills with an aptitude and passion for learning </span><span>new technologies</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box</span></span><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Strong documentation and technical writing experience.</span></span><span style=\"color: #222222; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\"><span style=\"color: #ff6600; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Desired Skills:</span></span></span><span style=\"color: #ff6600; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></p>\n<p> </p>\n<ul>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Experience with Scaled Agile Framework (</span><span>SAFe</span><span>) knowledge and experience</span></span><span style=\"color: #d13438; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">Experience with o</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">ther modules on the ServiceNow platform, such as, SPM, </span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">APM, </span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">ITAM, CSM FSM</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">, </span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">HRSD.</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></span></li>\n<li><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align</span></span><span style=\"color: #333333; font-size: 15px;\"><span> </span><br></span></li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold;\"><span style=\"color: #ff6600; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Required Education:</span></span></span><span style=\"color: #ff6600; font-size: 15px;\"><span> </span></span></p>\n<p><span style=\"color: #ff6600; font-size: 15px;\"><br></span><span style=\"color: #000000;\"><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\">Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field.</span><span style=\"font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></span></p>\n<p><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"><span>Two years of related work experience may be substituted for each year of degree level education.</span></span><span style=\"color: #333333; font-family: Lato, Lato_EmbeddedFont, Lato_MSFontService, sans-serif; font-size: 15px;\"> </span></p>",
"compensation": null,
"departmentId": "18469",
"locationType": "1",
"seekPromoted": false,
"jobCategoryId": null,
"jobOpeningName": "ServiceNow Business Process Consultant",
"departmentLabel": "Technology Implementation and Services",
"jobOpeningStatus": "Open",
"minimumExperience": "Experienced",
"jobOpeningShareUrl": "https://beyond20.bamboohr.com/careers/100",
"employmentStatusLabel": "Full-Time"
}
}