Service Scheduler

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    "description": "<p>Foodmate, a member of the Duravant family of operating companies, brings innovative technology and cost-effective solutions to poultry processing automation. At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields. Foodmate has been a competitive force in the poultry processing industry for over 15 years. Foodmate is a committed and reliable partner of major poultry processing companies worldwide.</p>\r\n\r\n<p>As a Duravant Family Company, Foodmate participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Foodmate offers an excellent total rewards package that includes:</p>\r\n\r\n<ul>\r\n\t<li>Competitive Compensation</li>\r\n\t<li>Comprehensive benefit package design to support our employees&rsquo; health, well-being, and financial security</li>\r\n\t<li>Work/Life programs to provide a safe, secure and balanced environment</li>\r\n\t<li>Education and training programs to develop</li>\r\n</ul>\r\n\r\n<p>POSITION SUMMARY</p>\r\n\r\n<p>The Service Scheduler manages scheduling the day-to-day operations of the Customer Care Program. Acting as the main point of contact for administrative service support, the scheduler will quote and execute service contracts and schedule contracted service.</p>\r\n\r\n<p><strong>Responsibilities</strong></p>\r\n\r\n<ul>\r\n\t<li>Quote service technician visits</li>\r\n\t<li>Schedule technician visits and coordinate with technicians and customers</li>\r\n\t<li>Close work orders and complete billing process</li>\r\n\t<li>Comply with the organization&rsquo;s environmental, health &amp; safety, recycling, sustainability efforts and quality assurance policies and standards</li>\r\n\t<li>Data Entry as needed</li>\r\n\t<li>Issue POs for outside resources used on contracts</li>\r\n\t<li>Collaborate with Customer Care sales team to ensure timely delivery of quotes</li>\r\n\t<li>Close work orders and contracts at completion of service terms</li>\r\n\t<li>Customer satisfaction follow-up calls</li>\r\n\t<li>Execute technician timesheet entries</li>\r\n\t<li>Issue and order tools for new technicians</li>\r\n</ul>\r\n",
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Acting as the main point of contact for administrative service support, the scheduler will quote and execute service contracts and schedule contracted service.\\r\\n\\r\\nResponsibilities\\r\\n\\r\\n\\r\\n\\tQuote service technician visits\\r\\n\\tSchedule technician visits and coordinate with technicians and customers\\r\\n\\tClose work orders and complete billing process\\r\\n\\tComply with the organization&rsquo;s environmental, health &amp; safety, recycling, sustainability efforts and quality assurance policies and standards\\r\\n\\tData Entry as needed\\r\\n\\tIssue POs for outside resources used on contracts\\r\\n\\tCollaborate with Customer Care sales team to ensure timely delivery of quotes\\r\\n\\tClose work orders and contracts at completion of service terms\\r\\n\\tCustomer satisfaction follow-up calls\\r\\n\\tExecute technician timesheet entries\\r\\n\\tIssue and order tools for new technicians\\r\\n\\r\\nQualifications&nbsp;\\r\\n\\r\\nQualifications\\r\\n\\r\\n\\r\\n\\tAssociates or bachelor&rsquo;s in business administration or related field or equivalent service experience - preferred\\r\\n\\tExperience in a service-related field with customer interaction a plus\\r\\n\\tClarity and attention to detail while managing multiple concurrent tasks\\r\\n\\tStrong computer skills, including MS Office, Outlook, and Excel (data management and pivot tables)\\r\\n\\tExperience with database queries and customer reporting tools a plus\\r\\n\\tExpert multitasking ability (handling multiple tech schedules simultaneously)\\r\\n\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nDuring the duties of this job, the employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb, carry and drive. 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It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company&#39;s overall benefit.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFoodmate maintains a drug-free workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The &quot;EEO is the Law&quot; poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. 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