Senior Vice President, Infrastructure Services

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    "ExternalDescriptionStr": "<p><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">We’re seeking a future team member for the role of <strong>Senior Vice President, Infrastructure Services</strong> to join our Corporate&nbsp;</span><span lang=\"EN-GB\" style=\"font-size: 9pt; line-height: 115%;\">Engineering&nbsp;</span><span style=\"font-size: 9pt; line-height: 115%;\">team. This role is located in Pune.</span></span></p><p><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>In this role, you’ll make an impact in the following ways</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">SVP, Change Governance&nbsp;is responsible for evolving and modernizing the Technical Change Management (TCM) process through the strategic use of automation, analytics, and artificial intelligence (AI).&nbsp;</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">This role focuses on reducing manual effort, improving change quality and risk outcomes, and increasing efficiency, consistency, and auditability of change governance across the enterprise to make resiliency commercial for BNY while delivering on Engineering 2.0 aspiration to go from “idea to production in an hour”.</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">The role partners closely across Engineering (Application Development and Production Services), and in collaboration with risk, audit, and application tooling teams (ServiceNow, Gitlab, etc.) to design, implement, and oversee automated and AI‑enabled software and infrastructure change capabilities (e.g., risk scoring, change quality assessment, approvals, and post‑implementation review).&nbsp;</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">This position will also be responsible for ensuring alignment with market leading practices, including: change standards like ITIL 4, evolving regulatory expectations like FFIEC/NIST, and the firm’s internal risk appetite.</span></span></li></ul><p><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>To be successful in this role, we’re seeking the following:&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Lead the design and adoption of automation and AI‑driven capabilities within the Technical Change Management lifecycle, including:&nbsp;</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Partner with tooling teams (e.g., ServiceNow, Eliza, etc.) to evaluate, pilot, and operationalize AI capabilities such as change summarization, planning assistance, quality scoring, and predictive insights.</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Define guardrails and oversight controls to ensure AI‑enabled decisions remain explainable, auditable, and compliant.</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Own continuous improvement of the end‑to‑end Technical Change Management process, with a focus on simplification, scalability, and risk‑based decisioning.</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">ITIL 4 Change Enablement practices</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Internal risk frameworks and control requirements</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Audit, regulatory, and model risk management expectations</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Define and track KPIs and OKRs that demonstrate the value of automation and AI, such as:&nbsp;</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Collaborate with engineering, SRE, production, and change stakeholders to drive adoption of automated and AI‑assisted change workflows.</span></span></li><li><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Translate technical capabilities into clear guidance, training, and playbooks for change requestors, approvers, and CAB participants.</span></span></li></ul><p>&nbsp;</p>",
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