Senior Service Engineer – End User Compute, Hybrid

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    "ShortDescriptionStr": "Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts. ",
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    "ExternalDescriptionStr": "<p><span lang=\"EN-US\"><strong>Providence caregivers are not simply valued—they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people, we must empower them.</strong></span></p><p>&nbsp;</p><p><span lang=\"EN-US\"><strong>Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our endpoint management platforms, including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf. In this role, you’ll partner with endpoint engineering, service desk, application delivery, cybersecurity, and field support teams to design, scale, and operate the services that manage Windows and macOS devices across the organization. You’ll own the full-service lifecycle, from platform health, infrastructure reliability, policy and configuration management, operating system deployment, Autopilot, Jamf workflows, compliance reporting, and automation, all while helping advance the organization toward secure, modern, and consistent endpoint operations.</strong></span></p><p>&nbsp;</p><p><span lang=\"EN-US\"><strong>When issues arise, you’re the calm technical leader who uses platform data, logs, and operational telemetry to quickly identify root cause, restore service, and ensure the fix sticks through durable automation, improved monitoring, and clear standards. As a senior engineer, you’ll set technical direction, mentor other engineers, and shape the endpoint management roadmap—defining what “good” looks like for scalable device management, secure configuration, deployment reliability, and service performance. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you.</strong></span></p><p>&nbsp;</p><p><strong>Providence offers remote work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below.</strong></p><ul><li>Alaska: Anchorage</li><li>Western Washington: Seattle, Redmond, Renton, Olympia</li><li>Eastern Washington: Spokane</li><li>Washington - Clark County: Vancouver</li><li>Oregon: Portland</li><li>California - Humboldt County: Eureka</li><li>Northern California: Santa Rosa, Sonoma</li><li>Southern California: Los Angeles, Irvine, Anaheim</li><li>Montana: Missoula</li><li>Texas: Lubbock</li></ul><p>&nbsp;</p><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience</li><li>5 years related experience in systems administration; more preferred.</li><li>Experience in automation, specifically related to deployment, recovery, or other manual processes.</li><li>Experience with n-tier solutions.</li><li>Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).</li><li>Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.</li><li>Experience leading and representing the Service in backlog discussions and standups</li></ul><p>&nbsp;</p><p><strong>Preferred Qualifications:&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li><span lang=\"EN-US\">Experience in a Healthcare environment</span></li><li><span lang=\"EN-US\">5 or more years of Information Technology experience</span></li><li><span lang=\"EN-US\">3 or more years of experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager/SCCM, Jamf)</span></li><li><span lang=\"EN-US\">Strong Experience with source code version control using Git/GitHub</span></li><li><span lang=\"EN-US\">Strong PowerShell scripting skills for automation and systems management</span></li></ul><p>&nbsp;</p><p><strong>Salary Range by Location:</strong></p><p>AK: Anchorage: Min: $61.31, Max: $104.39</p><p>AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82</p><p>California: Humboldt: Min: $63.91, Max: $108.82</p><p>California: All Northern California - Except Humboldt: Min: $71.70, Max: $122.09</p><p>California: All Southern California - Except Bakersfield: Min: $63.91, Max: $108.82</p><p>California: Bakersfield: Min: $63.91, Max: $108.82</p><p>Montana: Except Great Falls: Min: $49.36, $84.05</p><p>Montana: Great Falls: Min: $46.76, Max: $79.62</p><p>Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32</p><p>Oregon: Portland Service Area: Min: $61.31, Max: $104.39</p><p>Texas: Min: $46.76, Max: $79.62</p><p>Washington: Western - Except Tukwila: Min: $63.91, Max: $108.82</p><p>Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39</p><p>Washington: Clark County Washington: Min: $61.31, Max: $104.39</p><p>Washington: Tukwila: Min: $63.91, Max: $108.82</p><p>Washington: Eastern: Min: $54.56, Max: $92.89</p><p>Washington: Southeastern: Min: $57.16 Max: $97.32</p><p><strong>Why Join Providence?&nbsp;</strong></p><p>Our&nbsp;<a href=\"https://nam11.safelinks.protection.outlook.com/?url=https://providence.jobs/benefits/&amp;data=05|01|[email protected]|6da11282629946c936bc08dbf64b1e78|2e3190869a2646a3865f615bed576786|0|0|638374574718197112|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=CHUc7JRL0t6AAExYx6UfCEVEH8gfmaw9cEOZ4wX0+ZU=&amp;reserved=0\" target=\"_blank\" rel=\"nofollow\">best-in-class benefits</a>&nbsp;are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our&nbsp;<a href=\"https://providence.jobs/mission/\" target=\"_blank\" rel=\"nofollow\">Mission</a>&nbsp;of caring for everyone, especially the most vulnerable in our communities.</p><p>Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.</p>",
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