Customer Service Representative

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    "requisitionDescription": "<div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p><strong><u>Job Overview</u></strong></p><p>To ensure that Mars Services customers and internal counterparts are responded to and helped daily with their scheduling requests and/or concerns</p><p><strong><u>Responsibilities and Duties</u></strong></p><p>&bull; Respond to Mars Services related emails, calls and text daily in a timely manner</p><p>&bull; Responsible for receiving info and either make immediate corrections and/or assign to proper member of management. As well as, following up to ensure your request was completed</p><p>&bull; Responsible for dispatching jobs immediately after they have been called in and done based on department rules</p><p>&bull; Responsible for reading, responding, and acting on incoming emails from scheduling and estimates email in a timely manner</p><p>&bull; Assisting with internet leads that come through by inputting as needed &bull; Responsible for ensuring all COD, Residential and non-multi-family customers are contacted following 24-48 hours of service for quality assurance&nbsp;</p><p>&bull; Responsible for possessing a positive attitude every day and give the best customer service to our clients &amp; team members</p><p>&bull; Responsible for maintaining the storage closet organization, cleanliness, and inventory to report to office manager</p><p>&bull; Responsible for immediately communicating emergencies to the correct contacts. Management? Police/fire?</p><p>&bull; Responsible for answering calls immediately when on assigned to on-call for nights and weekends</p><p>&bull; Assisting with various tasks given by management as needed &nbsp;</p><p>&bull; Ensuring the schedule is full and dispatched by end of day</p><p>&bull; Respond to internal requests from managers and technicians as needed</p><h1 style='margin-top:5.85pt;margin-right:0in;margin-bottom:0in;margin-left:5.0pt;line-height:15.55pt;font-size:17px;font-family:\"Calibri\",sans-serif;'><span style=\"color:#333333;\">Qualifications</span></h1><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style=\"font-size:16px;\">Will need efficient typing, email knowledge and answering calls&nbsp;</span></li><li><span style=\"font-size:16px;\">Proficiency in Spanish preferred</span></li><li><span style=\"font-size:16px;\">Handling a fast-paced environment with ability to think quick, multitask and problem solve</span></li><li><span style=\"font-size:16px;\">Background check</span></li><li><span style=\"font-size:16px;\">Drug test&nbsp;</span></li></ul><p style='margin-top:.4pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:17px;\">&nbsp;</span></p><h1 style='margin-top:.05pt;margin-right:0in;margin-bottom:0in;margin-left:5.0pt;line-height:15.55pt;font-size:17px;font-family:\"Calibri\",sans-serif;'><span style=\"color:#333333;\">Skills</span></h1><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style=\"font-size:16px;\">High School Diploma or&nbsp;equivalent</span></li><li><span style=\"font-size:16px;\">Outstanding problem-solving skills</span></li><li><span style=\"font-size:16px;\">Must have excellent phone presentation&nbsp;skills</span></li><li><span style=\"font-size:16px;\">Must be able to navigate through Microsoft Office and Outlook quickly and&nbsp;efficiently</span></li><li><span style=\"font-size:16px;\">Must demonstrate excellent Time Management skills</span></li></ul><p>Benefits</p><p>&bull; Full health insurance for team members and family</p><p>&bull; Paid Holidays</p><p>&bull; Company Truck (we pay fuel, tolls, vehicle maintenance &amp; repairs)</p><p>&bull; Work among some of the highest paid service technicians in the industry. We offer competitive pay, dependent on experience.</p><p>&bull; Company iPhone</p><p>&bull; Room for advancement and low turnover. We are constantly growing!</p><p>&bull; PTO and vacation</p><p>&bull; Dental, Vision and life insurance</p></div></div></div></div></div>\n",
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