Implementation Manager (Procurement)

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    "datePosted": "2026-06-04",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">The Opportunity:</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Euna Procurement is seeking an Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better. As an Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br><span style=\"font-weight: bold\">Key Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Client Onboarding: Serve as the primary point of contact for clients during the onboarding process. Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Project Management: Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned &amp; reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Product Configuration: Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Depending on the product you may also:</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Work extensively in Excel to prepare data and carry out initial data load; w</span><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">rite simple scripts; </span><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Author ad hoc reports on behalf of the customer.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Cross-Functional Collaboration: Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption. Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Training and Documentation: Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products. Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer’s complete adoption of their product.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Issue Resolution: Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly. Escalate complex problems to appropriate departments and provide timely updates to clients, ensuring their concerns are addressed effectively.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Continuous Improvement: Actively contributes to the enhancement of implementation processes and methodologies.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Requirements:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Strong understanding of software implementation processes, methodologies, and best practices.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Technical aptitude the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Strong problem-solving and analytical skills – high comfort level with Excel is a plus.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with Autotask, Asana, or similar software for project tracking and time management is a plus.</span><br></li>\n</ul>\n<p> <br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span><br><span>This position will be hybrid with 3 days/week in our new Atlanta, GA office.</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">AI Mindset at Euna Solutions</span><br>We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.</p>\n<p>If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.</p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">What It's Like to Work at Euna Solutions  </span><br>At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Here are some of the perks that Euna employees enjoy:  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">💵 Competitive wages  <br>We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🧘‍♀️ Wellness days  <br>What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🙌 Community Engagement Committee  <br>At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🕰 Flexible workday  <br>We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🎉 Culture committee  <br>Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  <br> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About Euna Solutions</span></p>\n<p><span style=\"font-size: 12pt\">Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit <span style=\"text-decoration: underline\"><a href=\"https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eunasolutions.com%2F&amp;data=05%7C02%7CPeter.Hawryluk%40eunasolutions.com%7Cfcd044b121d74c41663508dd9fc0066d%7Cc9323cffc6ee49fb9b13d1098e7c8cd7%7C0%7C0%7C638842369330290610%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=IDzU821kA9bgwFOW7Dpg1vVMGhPU2zrUvr31cnzJ6gU%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">www.eunasolutions.com.</a></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">     </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">  <br><em>For any inquiries or requests regarding accessibility at Euna Solutions, please email </em><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><em>[email protected]</em></a><em> or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.</em>  </span></p>",
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