Network Engineer / Product Support Engineer

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    "location": {
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    "datePosted": "2025-02-04",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Job Title: Product Support Engineer </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Work Model: Work In Office</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Location: Chennai, India.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Shift: Rotational Shift</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About Quvia:</span><span style=\"font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<p><span style=\"font-size: 10pt\">Quvia is building the digital fabric between edge and cloud. Our platform uses AI and machine learning to orchestrate connectivity across satellite, terrestrial, and hybrid networks so customers can move and manage data in the world's most network constrained environments.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">We partner with global leaders in aviation, maritime, energy and other industries where connectivity is variable and complex, and digital services depend on reliable data movement. As companies deploy AI, automation and data-driven systems at the edge, Quvia provides the platform needed to unlock the full potential of their data and build value above the network.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Quvia is a fast growing, Series A company backed by Colombia Capital ($5B+ in fund commitments. It is headquartered in the greater Miami are with offices in the UK and India.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Learn more at</span><a href=\"http://www.quvia.ai\" target=\"_blank\" rel=\"noopener noreferrer\"><br><span style=\"font-size: 10pt\">www.quvia.ai</span></a><span style=\"font-size: 10pt\"> and</span><a href=\"http://www.linkedin.com/company/quvia\" target=\"_blank\" rel=\"noopener noreferrer\"><br><span style=\"font-size: 10pt\">www.linkedin.com/company/quvia</span></a><span style=\"font-size: 10pt\">.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Quvia?</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Founded in 2019, we are a fast-growing, Series A tech startup passionate about making connectivity experiences better for everyone.</span></li>\n<li><span style=\"font-size: 10pt\">Our industry-first solutions are already addressing major challenges for companies in the travel and transportation industries–and we’re just getting started.</span></li>\n<li><span style=\"font-size: 10pt\">As an early-stage company’s new hires will have the opportunity to make a significant impact on our growth trajectory.</span></li>\n<li><span style=\"font-size: 10pt\">We are headquartered in the greater Miami region, with remote teams spanning the U.S., Europe and India.</span></li>\n<li><span style=\"font-size: 10pt\">Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt; font-weight: bold\">About the Role</span><span style=\"font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<p><span style=\"font-size: 10pt\">We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future.</span></p>\n<p><span style=\"font-size: 10pt\">We're looking for a Product Support Engineer to work on the NextGen connectivity platform across platforms. This is an outstanding opportunity to help build an ambitious future for our flagship product.</span></p>\n<p><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt; font-weight: bold\">What You'll Do</span><span style=\"font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Technical Support: Provide advanced-level technical support to customers experiencing complex network issues, including but not limited to routing, switching, and security technologies.</span></li>\n<li><span style=\"font-size: 10pt\">Troubleshooting: Analyze and troubleshoot network-related problems reported by customers or detected through monitoring systems. Utilize advanced troubleshooting methodologies, diagnostic tools, and protocols to identify root causes and develop solutions.</span></li>\n<li><span style=\"font-size: 10pt\">Customer Interaction: Serve as a primary point of contact for customers seeking technical assistance. Communicate effectively with customers to understand their technical issues, provide updates on troubleshooting progress, and deliver timely resolutions.</span></li>\n<li><span style=\"font-size: 10pt\">Escalation Management: Escalate unresolved issues to higher-level support teams or engineering teams as needed.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with internal teams and external partners to expedite issue resolution and ensure customer satisfaction.</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge Sharing: Document troubleshooting steps, solutions, and best practices for internal and external knowledge bases. Share knowledge and expertise with team members through training sessions, workshops, and technical forums.</span></li>\n<li><span style=\"font-size: 10pt\">Continuous Learning: Stay updated on industry trends, emerging technologies, and best practices in network engineering and technical support. Pursue professional development opportunities, certifications, and training to enhance technical skills and knowledge.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span><span style=\"font-size: 10pt\"><br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You'll Need</span><span style=\"font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">3-5 years of experience in network engineering, technical support, or a related field, with a focus on advanced troubleshooting and problem-solving.</span></li>\n<li><span style=\"font-size: 10pt\">Need to be strong in foundations (TCP, ARP, Subnetting, MTU, TTL, and common Header information)</span></li>\n<li><span style=\"font-size: 10pt\">Experience with network troubleshooting tools and protocols (e.g., Wireshark, SNMP).</span></li>\n<li><span style=\"font-size: 10pt\">Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders at all levels.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.</span></li>\n<li><span style=\"font-size: 10pt\">Industry certifications such as CCNA, CCNP or relevant associate/professional certifications from another vendor.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Preferred Qualifications:</span><span style=\"font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience working in a technical assistance center (TAC) or similar customer support environment.</span></li>\n<li><span style=\"font-size: 10pt\">The Candidate needs to be good at routing and Switching Basics.</span></li>\n<li><span style=\"font-size: 10pt\">Having familiarity with VMWARE ESXi would be an additional benefit.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What We’ll Offer </span><span style=\"font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Collaborative and innovative work environment</span></li>\n<li><span style=\"font-size: 10pt\">Aviation, Maritime domain exposure, and business knowledge</span></li>\n<li><span style=\"font-size: 10pt\">Connectivity and Mobile networking  and business knowledge</span></li>\n<li><span style=\"font-size: 10pt\">Opportunity to work in cross-functional teams.</span></li>\n<li><span style=\"font-size: 10pt\">Enterprise Product end-to-end experience with direct customer feedback.</span></li>\n<li><span style=\"font-size: 10pt\">Performance-based bonus.</span></li>\n<li><span style=\"font-size: 10pt\">Opportunity to work across teams and organisations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. </span></p>",
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