Field Operations / Service Manager

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  "source_hash": "d28c803cbe7bed611604916045ec28d025672965c2bf6dd92fe9b6a2b562ce6a",
  "last_changed_at": "2026-05-30T05:41:48.965Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Manassas, Virginia, 20109, United States",
    "city": "Manassas",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:01.046Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Manassas, Virginia, 20109, United States",
      "city": "Manassas",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "86",
    "isRemote": null,
    "location": {
      "city": "Manassas",
      "state": "Virginia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18551",
    "locationType": "2",
    "jobOpeningName": "Field Operations / Service Manager",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time - Office Employee"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Manassas",
      "state": "Virginia",
      "postalCode": "20109",
      "addressCountry": "United States"
    },
    "datePosted": "2026-01-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Job Description:</span></span></p>\n<p><span style=\"font-size: 16px\">The Service Manager is responsible for a team of Craftsmen, the success of our service to our clients, and ensuring operational efficiency/profitability.  They manage a team of Craftsmen and all their customer service interactions, providing the highest quality of work and customer service, and developing loyal client relationships. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services. They set goals/objectives for their team and reports to see how well the team is doing in achieving targets. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\">The summary of our company mission is: Happy Paying Clients that call us back time and time again.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\">To be successful as a Service Manager you must have strong people skills, attention to detail, a high sense of urgency, and a desire to confront problems. This role requires a strong sales-minded attitude as well as excellent leadership, and management skills. You should also have the ability to develop and maintain strong, positive relationships with other people.   </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Position Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Leads a team of Craftsmen in providing our clients the highest level of service imaginable (a client experience second to none) to create loyal clients that call us back time and time again.  </span></li>\n<li><span style=\"font-size: 16px\">Builds the best possible team of Craftsmen and retains them by creating long-lasting relationships and loyalty to HH as a company. Coaches, guides, and motivates and mentors craftsmen. </span></li>\n<li><span style=\"font-size: 16px\">Works to make HH the best possible place to work in our industry for each one of our Craftsmen. </span></li>\n<li><span style=\"font-size: 16px\">Conducts interviews, hires/terminates, onboards, trains, professional development, skills assessments, regular performance reviews, employee evaluations, promotions, documentation, team meetings, team building events and the setting of goals/objectives with each Craftsmen.  </span><br></li>\n<li><span style=\"font-size: 16px\">Conducts on-site visits. </span></li>\n<li><span style=\"font-size: 16px\">Responsible for all daily client interactions and experiences with our Craftsmen; communications, appearances, punctuality, organization, procedural compliance, jobs, scheduling needs, quality of work, quality of materials, ordering/delivery of materials and the written/visual quality of our estimates, change orders and invoices. </span><br></li>\n<li><span style=\"font-size: 16px\">Investigates and resolves client complaints/concerns, warranty calls, negative client surveys and online reviews.</span></li>\n<li><span style=\"font-size: 16px\">Reviews, updates and enforces Craftsman policies and procedures.  Acts swiftly when clarification or correction is needed and gives notices, (verbal, and written). </span><br></li>\n<li><span style=\"font-size: 16px\">Builds strong relationships with referral partners, professional relationships and with vendors.</span></li>\n<li><span style=\"font-size: 16px\">Tracks, measures and improves the performance of his Craftsmen to accomplish department goals: </span>\n<ul>\n<li><span style=\"font-size: 16px\">Increase our Client Satisfaction and Net Promoter Score (NPS)</span></li>\n<li><span style=\"font-size: 16px\">Reduce Craftsmen (Employee) Turnover - Prevent lose a Craftsman unexpectedly</span></li>\n<li><span style=\"font-size: 16px\">Increase the Craftsmen Availability Rate for team of Craftsmen (How Often a Craftsman works a 40 hour week)</span><br></li>\n<li><span style=\"font-size: 16px\">Increase Craftsmen Efficiency (% of Time We Invoice Clients for Time VS Hours Paid)</span></li>\n<li><span style=\"font-size: 16px\">Improve our On Time Percentage rate of 100%</span><br></li>\n</ul>\n</li>\n<li><span style=\"font-size: 16px\">Conducts weekly meetings with upper management. </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Position Requirements:</span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Previous management experience.  </span></li>\n<li><span style=\"font-size: 16px\">Excellent leadership, communication, organization, and customer service skills. </span></li>\n<li><span style=\"font-size: 16px\">Computer and technology proficient.</span></li>\n<li><span style=\"font-size: 16px\">Strong creative thinking and problem-solving skills. </span></li>\n<li><span style=\"font-size: 16px\">The ability to work under pressure and handle stress.  </span></li>\n<li><span style=\"font-size: 16px\">Preferred: A bachelor’s degree in business, administration, or related field </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Company Benefits:</span></p>\n<ul>\n<li>Company Vehicle (Truck) and Gas Card</li>\n<li>Ten(10) Company Paid Holidays</li>\n<li>Paid Time Off (PTO)</li>\n<li>401K Retirement Plan with up to 4% Company Matching Contributions.</li>\n<li>Health/Medical, Dental and Life Insurance</li>\n<li>HH Handyman Services at very generous employee only rates</li>\n</ul>",
    "compensation": "$80,000",
    "departmentId": "18551",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Field Operations / Service Manager",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://hambletonhandyman.bamboohr.com/careers/86",
    "employmentStatusLabel": "Full-Time - Office Employee"
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}