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HomeCompaniesFa Exew Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Senior Customer Service Representative

Senior Customer Service Representative

Fa Exew Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Wilmington, CA, United States; Los Angeles South, Wilmington, CA, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Exew Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleSenior Customer Service Representative
Normalized title-
Department / teamCustomer Care
LocationWilmington, CA, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-20 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Exew Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wilmington.Open
Department jobsActive postings in Customer Care.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Exew Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source452239ba-6eb8-4940-8e62-f38ee4fc3e86
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers. Responsibilities Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions. Gain and apply knowledge in the processes of our business in order to best support our customers. Ensure that external customers have a positive experience doing business with Ritchie Bros. Ensure that requests from internal customers are acted upon timely and accurately. Resolve issues and track interactions relating to customer requests. Provide information related to upcoming auctions and equipment. Proactively reports areas of customer concerns. Perform other various duties as required from time to time. E-Clerking duties if required and as opportunities become available. Work closely with Territory Managers. Ensure confidentiality while dealing with contracts and consignors. Provide proper documentation to buyers in order for them to register their purchases from an RBA auction Flexible and willing to perform other tasks as assigned Qualifications 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities. Demonstrated commitment to maintaining strict ethical standards - both on and off the job Professional office work environment/ Organization About the team - Yard Operations We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives. Company IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Full job record

Job ID9b53fdf2eadf5c76a9ebd7f250937a69e201a454
Org ID60b247eb-643e-4a89-93af-7cc4ea764e28
Source ID452239ba-6eb8-4940-8e62-f38ee4fc3e86
Board ID452239ba-6eb8-4940-8e62-f38ee4fc3e86
Provideroracle_hcm
Provider Job Key10280
TitleSenior Customer Service Representative
Normalized Title
Statusactive
Activeyes
Location TextWilmington, CA, United States; Los Angeles South, Wilmington, CA, US
DepartmentCustomer Care
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionCA
CityWilmington
Salary RawDescription Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers. Responsibilities Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions. Gain and apply knowledge in the processes of our business in order to best support our customers. Ensure that external customers have a positive experience doing business with Ritchie Bros. Ensure that requests from internal customers are acted upon timely and accurately. Resolve issues and track interactions relating to customer requests. Provide information related to upcoming auctions and equipment. Proactively reports areas of customer concerns. Perform other various duties as required from time to time. E-Clerking duties if required and as opportunities become available. Work closely with Territory Managers. Ensure confidentiality while dealing with contracts and consignors. Provide proper documentation to buyers in order for them to register their purchases from an RBA auction Flexible and willing to perform other tasks as assigned Qualifications 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities. Demonstrated commitment to maintaining strict ethical standards - both on and off the job Professional office work environment/ Organization About the team - Yard Operations We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives. Company IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-exew-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10280
Apply URLhttps://fa-exew-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10280
First Seen At2026-06-20 12:12:06Z
Last Seen At2026-06-22 15:00:02Z
Last Checked At2026-06-22 15:00:02Z
Last Changed At2026-06-20 12:12:06Z
Inactive At
Source Posted At2026-06-19 17:12:14Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-exew-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-22/2026-06-22T14-59-23-455Z-1c5200cd843bc1fc39ab75ee5b0f5ac7e56a86b68be34968ae3599a97ea621e8.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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