Operations Manager (SDQ)

{
  "content_hash": "c85f6b916a48760c7769be28ab38429223f7e34a8903ec7e7b29409a7941448f",
  "source_hash": "948cf03a44880295933db6e21eb968e488a3037b3855bd956ef45fac5dce5e8c",
  "last_changed_at": "2026-05-30T06:08:21.780Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Distrito Nacional, Santo Domingo, 10128",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:52:39.052Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Distrito Nacional, Santo Domingo, 10128",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://hirehoratiocx.applytojob.com/apply/jobs/details/EFGdlAhczl?&",
    "heading": "Operations Manager (SDQ)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://hirehoratiocx.applytojob.com/apply/EFGdlAhczl/Operations-Manager-SDQ",
    "description_html": "<p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Position Summary:</span></span></span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are seeking an experienced </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operations Manager</span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> to lead a</span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\"> customer support operation</span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service excellence, and leading a team of 4–5 Supervisors overseeing technical support associates.</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The ideal candidate combines strong operational leadership with hands-on WordPress knowledge and troubleshooting expertise. This individual must be comfortable managing reporting, analyzing performance trends, coaching leaders, and ensuring high-quality technical support delivery.</span></span></span></span></span></span></p> <p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Responsibilities</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>:</span></span></span></span></span></span></span></span></p><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operational Leadership</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Lead and manage 4–5 Supervisors (Team Leads) overseeing customer support agents.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Drive performance to meet and exceed KPIs (FRT, resolution rate, CSAT, quality scores, SLA adherence).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct weekly business reviews and performance deep dives.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure accountability at the Supervisor and agent level.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop action plans to close performance gaps.</span></span></span></span></span></span><br> </li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Performance & Reporting</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Analyze daily, weekly, and monthly performance reports.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify trends, risks, and operational inefficiencies.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Partner with QA and Training teams to improve quality and knowledge gaps.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own workforce optimization in collaboration with WFM.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Present performance updates internally and to clients as needed.</span></span></span></span></span></span><br> </li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coaching & Development</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide structured coaching and performance management for Supervisors.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop leadership capability within the team.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure consistent application of SOPs and troubleshooting frameworks.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Lead calibration sessions to maintain quality standards.</span></span></span></span></span></span><br> </li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Technical Oversight</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Serve as an escalation point for complex troubleshooting issues.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure teams are properly diagnosing issues related to:</span></span></span></span></span></span><ul><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Themes and plugins</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Site layout and design issues</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Plugin conflicts</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Caching and performance</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Content visibility/navigation</span></span></span></span></span></span></li></ul></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Validate that troubleshooting follows logical, customer-friendly workflows.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Partner with training to maintain up-to-date knowledge.</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Required Skills/Abilities:</span></span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advanced English proficiency</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proven experience managing KPI-driven environments.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong reporting and analytical skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Knowledge of WordPress in a plus, including:</span></span></span></span></span></span><ul><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Themes and theme customization</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Plugins and plugin conflicts</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Basic HTML/CSS understanding</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Site structure (Posts vs. Pages, menus, widgets)</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Troubleshooting layout and performance issues</span></span></span></span></span></span></li></ul></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience supporting chat and email channels.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong client-facing communication skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience with Zendesk or similar ticketing platforms.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience supporting SaaS or technology clients.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in high-touch, complex support environments.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Familiarity with AI-assisted tools in customer support.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience scaling teams from pilot/trial to full production.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Data-driven decision-making</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong leadership presence</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coaching and performance management</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Structured troubleshooting mindset</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">High accountability and ownership</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer-centric thinking</span></span></span></span></span></span></li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Education and Experience:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">5+ years of BPO operations experience.</span></span></span></span></span></span><br><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">2+ years managing Supervisors or Team Leads.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A bachelor's degree.</span></span></span></span></span></span></span><br> </li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Benefits: </span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Free snacks every day</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Free catered lunch every day</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Free catered dinner (for those on night shifts)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Door-to-door transportation after 9:00 PM</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Happy hour on Fridays</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Holiday parties!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">An amazing, unique office environment (no cubes, no assigned workstations!)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Growth and development opportunities (the most in the industry!)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Professional development courses by leading business schools like Barna</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Yoga and workout classes (coming soon!)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Community service opportunities (#HoratioCares)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Discounts at local restaurants and stores</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Life At Horatio: </span></span></span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Employee First (but actually...):</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Cool Clients:</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Growth Opportunities:</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Wellness Program:</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.</span></span></span></span></span></span></li></ul> <div><h3></h3></div>",
    "description_text": "Position Summary:\n We are seeking an experienced Operations Manager to lead a customer support operation within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service excellence, and leading a team of 4–5 Supervisors overseeing technical support associates.\n The ideal candidate combines strong operational leadership with hands-on WordPress knowledge and troubleshooting expertise. This individual must be comfortable managing reporting, analyzing performance trends, coaching leaders, and ensuring high-quality technical support delivery.\n  Responsibilities :\n Operational Leadership\n Lead and manage 4–5 Supervisors (Team Leads) overseeing customer support agents.\n Drive performance to meet and exceed KPIs (FRT, resolution rate, CSAT, quality scores, SLA adherence).\n Conduct weekly business reviews and performance deep dives.\n Ensure accountability at the Supervisor and agent level.\n Develop action plans to close performance gaps.\n Performance & Reporting\n Analyze daily, weekly, and monthly performance reports.\n Identify trends, risks, and operational inefficiencies.\n Partner with QA and Training teams to improve quality and knowledge gaps.\n Own workforce optimization in collaboration with WFM.\n Present performance updates internally and to clients as needed.\n Coaching & Development\n Provide structured coaching and performance management for Supervisors.\n Develop leadership capability within the team.\n Ensure consistent application of SOPs and troubleshooting frameworks.\n Lead calibration sessions to maintain quality standards.\n Technical Oversight\n Serve as an escalation point for complex troubleshooting issues.\n Ensure teams are properly diagnosing issues related to: Themes and plugins\n Site layout and design issues\n Plugin conflicts\n Caching and performance\n Content visibility/navigation\n Validate that troubleshooting follows logical, customer-friendly workflows.\n Partner with training to maintain up-to-date knowledge.\n   Required Skills/Abilities:\n Advanced English proficiency\n Proven experience managing KPI-driven environments.\n Strong reporting and analytical skills.\n Knowledge of WordPress in a plus, including: Themes and theme customization\n Plugins and plugin conflicts\n Basic HTML/CSS understanding\n Site structure (Posts vs. Pages, menus, widgets)\n Troubleshooting layout and performance issues\n Experience supporting chat and email channels.\n Strong client-facing communication skills.\n Experience with Zendesk or similar ticketing platforms.\n Experience supporting SaaS or technology clients.\n Experience in high-touch, complex support environments.\n Familiarity with AI-assisted tools in customer support.\n Experience scaling teams from pilot/trial to full production.\n Data-driven decision-making\n Strong leadership presence\n Coaching and performance management\n Structured troubleshooting mindset\n High accountability and ownership\n Customer-centric thinking\n Education and Experience:\n 5+ years of BPO operations experience.\n 2+ years managing Supervisors or Team Leads.\n A bachelor's degree.\n Benefits:\n Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)\n Free snacks every day\n Free catered lunch every day\n Free catered dinner (for those on night shifts)\n Door-to-door transportation after 9:00 PM\n Happy hour on Fridays\n Holiday parties!\n An amazing, unique office environment (no cubes, no assigned workstations!)\n Growth and development opportunities (the most in the industry!)\n Professional development courses by leading business schools like Barna\n Yoga and workout classes (coming soon!)\n Community service opportunities (#HoratioCares)\n Discounts at local restaurants and stores\n   Life At Horatio:\n Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:\n Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!\n Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!\n Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!\n Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.",
    "jsonld_jobposting": {
      "url": "https://hirehoratiocx.applytojob.com/apply/EFGdlAhczl/Operations-Manager-SDQ",
      "@type": "JobPosting",
      "title": "Operations Manager (SDQ)",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-20",
      "description": "<p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Position Summary:</span></span></span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are seeking an experienced </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operations Manager</span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> to lead a</span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\"> customer support operation</span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service excellence, and leading a team of 4–5 Supervisors overseeing technical support associates.</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The ideal candidate combines strong operational leadership with hands-on WordPress knowledge and troubleshooting expertise. This individual must be comfortable managing reporting, analyzing performance trends, coaching leaders, and ensuring high-quality technical support delivery.</span></span></span></span></span></span></p> <p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Responsibilities</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>:</span></span></span></span></span></span></span></span></p><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operational Leadership</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Lead and manage 4–5 Supervisors (Team Leads) overseeing customer support agents.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Drive performance to meet and exceed KPIs (FRT, resolution rate, CSAT, quality scores, SLA adherence).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct weekly business reviews and performance deep dives.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure accountability at the Supervisor and agent level.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop action plans to close performance gaps.</span></span></span></span></span></span><br> </li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Performance & Reporting</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Analyze daily, weekly, and monthly performance reports.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify trends, risks, and operational inefficiencies.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Partner with QA and Training teams to improve quality and knowledge gaps.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own workforce optimization in collaboration with WFM.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Present performance updates internally and to clients as needed.</span></span></span></span></span></span><br> </li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coaching & Development</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide structured coaching and performance management for Supervisors.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop leadership capability within the team.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure consistent application of SOPs and troubleshooting frameworks.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Lead calibration sessions to maintain quality standards.</span></span></span></span></span></span><br> </li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Technical Oversight</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Serve as an escalation point for complex troubleshooting issues.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure teams are properly diagnosing issues related to:</span></span></span></span></span></span><ul><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Themes and plugins</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Site layout and design issues</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Plugin conflicts</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Caching and performance</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Content visibility/navigation</span></span></span></span></span></span></li></ul></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Validate that troubleshooting follows logical, customer-friendly workflows.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Partner with training to maintain up-to-date knowledge.</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Required Skills/Abilities:</span></span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advanced English proficiency</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proven experience managing KPI-driven environments.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong reporting and analytical skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Knowledge of WordPress in a plus, including:</span></span></span></span></span></span><ul><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Themes and theme customization</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Plugins and plugin conflicts</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Basic HTML/CSS understanding</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Site structure (Posts vs. Pages, menus, widgets)</span></span></span></span></span></span></li><li style=\"list-style-type:circle;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Troubleshooting layout and performance issues</span></span></span></span></span></span></li></ul></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience supporting chat and email channels.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong client-facing communication skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience with Zendesk or similar ticketing platforms.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience supporting SaaS or technology clients.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in high-touch, complex support environments.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Familiarity with AI-assisted tools in customer support.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience scaling teams from pilot/trial to full production.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Data-driven decision-making</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong leadership presence</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coaching and performance management</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Structured troubleshooting mindset</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">High accountability and ownership</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer-centric thinking</span></span></span></span></span></span></li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Education and Experience:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">5+ years of BPO operations experience.</span></span></span></span></span></span><br><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">2+ years managing Supervisors or Team Leads.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A bachelor's degree.</span></span></span></span></span></span></span><br> </li></ul><h3 style=\"line-height:1.7999999999999998;text-align:justify;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Benefits: </span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Free snacks every day</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Free catered lunch every day</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Free catered dinner (for those on night shifts)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Door-to-door transportation after 9:00 PM</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Happy hour on Fridays</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Holiday parties!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">An amazing, unique office environment (no cubes, no assigned workstations!)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Growth and development opportunities (the most in the industry!)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Professional development courses by leading business schools like Barna</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Yoga and workout classes (coming soon!)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Community service opportunities (#HoratioCares)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Discounts at local restaurants and stores</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Life At Horatio: </span></span></span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Employee First (but actually...):</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Cool Clients:</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Growth Opportunities:</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Wellness Program:</span></span></span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#0a1551;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.</span></span></span></span></span></span></li></ul> <div><h3></h3></div>",
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