Technical Support

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  "source_hash": "3ea1da9ad5d77790008a1ed53732af2244756e3575f527290aecddb71f5e5577",
  "last_changed_at": "2026-05-30T05:49:45.593Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bali, Indonesia",
    "city": "Bali",
    "region": null,
    "country": "Indonesia",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:23.658Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bali, Indonesia",
      "city": "Bali",
      "region": null,
      "country": "Indonesia",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Indonesia"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "44",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Bali",
      "state": null,
      "country": "Indonesia",
      "province": null
    },
    "departmentId": "18606",
    "locationType": "1",
    "jobOpeningName": "Technical Support",
    "departmentLabel": "Software Engineering",
    "employmentStatusLabel": "Contractor"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-05-20",
    "atsLocation": {
      "city": "Bali",
      "state": null,
      "country": "Indonesia",
      "countryId": "101"
    },
    "description": "<p><span style=\"font-weight: bold\"><span>About igloo</span></span></p>\n<p><span><span>igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.</span></span></p>\n<p> <span><br></span> <span style=\"font-weight: bold\"><span>The Role</span></span></p>\n<p><span><span>This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experience</span></span> <span><span>This role will require to work in shift between US daytime and Indonesia daytime</span></span></p>\n<p> <span><br></span> <span style=\"font-weight: bold\"><span>Duties &amp; Responsibilities</span></span></p>\n<ul>\n<li><span><span>Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones</span></span></li>\n<li><span><span>Provide first-line technical support via email, chat, or Jira ticket</span></span></li>\n<li><span><span>Troubleshoot and resolve technical issues and enquiries</span></span></li>\n<li><span><span>Investigate and escalate complex technical problems to engineering teams when necessary</span></span></li>\n<li><span><span>Document issues, resolutions, and technical processes clearly</span></span></li>\n<li><span><span>Assist in onboarding users by guiding them through setup and integration processes</span></span></li>\n<li><span><span>Collaborate with product and engineering teams to improve system reliability and user experience</span></span></li>\n<li><span><span>Maintain up-to-date knowledge of product features and technical updates</span></span></li>\n</ul>\n<p><span><br></span> <span style=\"font-weight: bold\"><span>Qualifications</span></span></p>\n<ul>\n<li><span><span>BSc/BA in Computer Science, Engineering or a related field</span></span></li>\n<li><span><span>Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role</span></span></li>\n<li><span><span>Basic understanding of APIs, HTTP protocols, and troubleshooting tools</span></span></li>\n<li><span><span>Familiarity with logs analysis and debugging</span></span></li>\n<li><span><span>Strong programming/scripting skills (e.g., Java, Python, JavaScript)</span></span></li>\n<li><span><span>Good communication in English both written and verbal</span></span></li>\n</ul>",
    "compensation": "SGD2000-2200",
    "departmentId": "18606",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Technical Support",
    "departmentLabel": "Software Engineering",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://igloocompany.bamboohr.com/careers/44",
    "employmentStatusLabel": "Contractor"
  }
}