Experience Lead

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  "source_hash": "e3401c85d7ce410e272e53531b606bafb6aa1649399c6b2118ae5c1b3551fc00",
  "last_changed_at": "2026-06-20T07:57:14.837Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Van Nuys, CA",
    "city": "Van Nuys",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 72930,
  "salary_min": 72930,
  "inferred_at": "2026-06-18T07:57:28.561Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Van Nuys, CA",
      "city": "Van Nuys",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "RESPONSIBILITIES",
      "content": "\n<li>Serve as a cabin host onboard, representing Aero and delivering a premium guest experience on all scheduled and charter flights operating in and out of the VNY base.</li>\n<li>Serve as a lounge host, welcoming guests into our lounge, handling (collection, tagging, weighing) guest luggage, using our check-in system, conducting TSA-required screening, and coordinating with FBO personnel to ensure an on-time departure</li>\n<li>Ensure guest safety, comfort, and service excellence throughout the entire journey, from lounge arrival through inflight service and disembarkation.</li>\n<li>Welcome guests in the lounge and onboard the aircraft; provide warm, attentive, and professional inflight hospitality, including streamlined food and beverage service.</li>\n<li>Prepare the aircraft cabin prior to departure, ensuring cleanliness, proper setup, and stocking of all onboard supplies; assist with post-flight cabin reset and offloading.</li>\n<li>Communicate clearly, calmly, and confidently with guests, including handling guest concerns or complaints with professionalism and empathy.</li>\n<li>Work closely with pilots, ground operations, airport partners, and the Experience Team to support on-time departures, smooth arrivals, and safe operations.</li>\n<li>Follow all company policies, safety procedures, and regulatory requirements, including the Experience Policy, Service Playbook, and Twelve-Five Standard Security Program (TFSSP).</li>\n<li>Maintain required certifications and complete all mandatory training, including emergency procedures, security coordination, and service training.</li>\n<li>Be knowledgeable in all aspects of the Aero guest experience, including menus, inflight offerings, service partners, schedules, and onboard technology systems.</li>\n<li>Collect and share guest feedback to help improve service, operations, and the overall inflight experience.</li>\n<li>Create memorable, personalized moments for guests by building rapport and participating in Aero’s Daymaker program.</li>\n<li>Perform additional duties as assigned in support of flight operations and guest experience.</li>\n<li>Other duties as assigned.</li>\n\n<div>&nbsp;</div>"
    },
    {
      "text": "JOB REQUIREMENTS",
      "content": "\n<li>Experience working in a luxury hospitality/guest experience environment.</li>\n<li>Excellent verbal and written English communication skills.&nbsp;</li>\n<li>Optimism and collaboration: you are always eager to lend a helping hand; you bring a calm yet confident energy, especially in high-pressure situations; you believe your success comes by making others successful.&nbsp;</li>\n<li>Must have a flexible work schedule, and be willing to work outside of 9-5 hours including nights, weekends and holidays. A rotating schedule of base, jet, and reserve duty may apply. Schedule based on 12 days off per month.&nbsp;</li>\n<li>Must be willing to fly</li>\n<li>Must be able to report to the station base as assigned within 120 minutes.&nbsp;</li>\n<li>Must be able to work on your feet for extended periods of time.</li>\n<li>Fast-paced movement may be required.&nbsp;</li>\n<li>Must be able to move, pull, carry or lift up to 100lbs.</li>\n<li>Occasionally kneel, bend, carry, and assist around the jets.</li>\n<li>U.S Citizen, or have the legal right to live and work in the United States.</li>\n<li>Must be a minimum of 21 years of age.</li>\n<li>Be able to operate to foreign countries, and meet foreign country requirements to meet the needs of the company route structure.</li>\n<li>As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to DOT pre-employment testing and random drug testing throughout employment for the following drugs and their metabolites.</li>\n"
    },
    {
      "text": "BENEFITS AND PAY",
      "content": "\n<li><strong>Pay Range:</strong>&nbsp;$72,930 base salary / per year in Los Angeles, CA -&nbsp;<em>exact compensation may vary based on skills, experience, and location</em></li>\n<li><strong>Time Off:</strong>&nbsp;vacation, sick, bereavement, and holiday</li>\n<li><strong>Benefits:</strong>&nbsp;medical, dental, vision, life, disability, 401k, health FSA, dependent care FSA</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1721865416480,
  "updatedAt": null,
  "categories": {
    "team": "Experience",
    "location": "Van Nuys, CA",
    "commitment": "Full-Time",
    "department": "Operations",
    "allLocations": [
      "Van Nuys, CA"
    ]
  },
  "salaryRange": {
    "max": 72930,
    "min": 72930,
    "currency": "USD",
    "interval": "per-year-salary"
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  "workplaceType": "onsite"
}