Manager, Engineering - Conversational Commerce Deployment & Support

Company Description: McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department Overview The Manager, Engineering – Conversational Commerce Deployment & Support manages a team responsible for accomplishing the deployment, rollout, and ongoing support of Conversational Commerce solutions. This role is critical to ensuring that established deployment procedures, support frameworks, and rollout plans are carried out reliably, with scalability and efficiency in live restaurant environments. Duties Deployment Execution & Leadership Complete phased rollout plans (Alpha, Beta, Pilot, and Production) for Conversational Commerce solutions, including drive-thru and digital channels. Validate deployment readiness by performing checks on EDGE servers, POS systems, network configurations, and all component prerequisites. Perform established pre-deployment checks and optimization activities (e.g., SCCM package creation, firewall setup, GitHub to Azure migration). Coordinate tactical execution with cross-functional teams to ensure seamless deployment and minimize disruption to restaurant operations. Maintain consistency across development, QA, staging, and production environments by applying established automated environment setup and teardown processes. Support & Operations Implement and complete deployment playbooks and support processes for all major initiatives (e.g., Fairway, Scale). Direct the delivery of onsite operations support and work closely with restaurant crews during live agent exposure. Run war room support operations for real-time issue resolution and troubleshooting according to established protocols. Monitor product performance post-deployment, gathering feedback to inform the continuous improvement of existing processes. Complete crew enablement and training plans, ensuring documentation is kept up-to-date. Release & Environment Management Coordinate the implementation of scheduled releases according to established business priorities and market readiness plans. Validate release readiness by ensuring all tickets are complete, tested, and detailed, and that required approvals are in place prior to execution. Apply blue/green, canary, or rolling strategies and tools (like Spinnaker, ArgoCD, or AWS CodeDeploy) to complete automated deployments. Conduct post-release validation, including smoke tests, sanity checks, and monitoring critical metrics. Quality, Security & Compliance Enforce established quality gates and complete coordinated security checks (DevSecOps) within the deployment pipeline. Perform vulnerability scans, license compliance checks, and maintain logs to ensure alignment to audit and compliance standards. Complete automated rollback and recovery strategies for failed deployments as defined by leadership. Collaborator Engagement & Continuous Improvement Coordinate closely with product management, operations, and market teams to complete deployments in alignment with broader business goals. Take part in retrospectives and process reviews, offering direct operational insights to leadership to assist in improving future deployment and support approaches. Qualifications 5+ years of experience in software engineering, deployment, or support roles. 1–3 years supervising teams or guiding projects responsible for the tactical deployment and support of distributed systems or platforms. Solid experience operating deployment automation tools, environment management, and support operations in large-scale environments. Excellent communication, execution-focused coordination, and cross-functional leadership skills. Working knowledge of CI/CD, DevOps, and security guidelines. Preferred Qualifications Experience accomplishing QSR, retail, or restaurant technology deployments. Familiarity with applying cloud platforms, infrastructure automation, and monitoring tools. Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related field. Salary Range Additional Information: Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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