Director of Enterprise Operations

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      "city": "Corpus Christi",
      "state": "Texas",
      "postalCode": "78401-2046",
      "addressCountry": "United States"
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    "datePosted": "2026-06-01",
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    "description": "<p><span style=\"color: #1c3557; font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold\">Role Summary</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Director of Enterprise Operations serves as the organizational backbone of Visit Corpus Christi,  ensuring that internal enterprise functions run efficiently, professionally, and with continuity. Reporting directly to the President &amp; CEO, </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">this role is the primary point of contact in the CEO's absence. The Director of Enterprise Operations over</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">sees office operations, facilities, human resources support, technology systems, board relations, and Visitor Center operations — and actively leverages AI and technology tools to drive efficiency across all administrative functions.</span></p>\n<p><br></p>\n<p><span style=\"color: #1c3557; font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold\">Principal Duties &amp; Responsibilities</span></p>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Office Operations &amp; Facilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Oversee all office operations to ensure a safe, functional, and professional work environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage facility maintenance, repairs, renovations, and capital improvements.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Serve as primary contact for landlords, vendors, contractors, and service providers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop and manage operational budgets related to facilities, office supplies, and enterprise services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure compliance with safety regulations, insurance requirements, and risk management policies.</span></li>\n</ul>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Board Relations &amp; Executive Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage all logistics and coordination for board meetings, including agendas, minutes, materials, and follow-up.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain board calendar, member communications, and governance documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Serve as a trusted operational advisor to the President &amp; CEO; primary point of contact in the CEO's absence.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Leverage AI tools to synthesize board reporting materials, draft communications, and streamline governance workflows.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide contract-related analysis, risk considerations, and recommendations to the CEO.</span></li>\n</ul>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Human Resources Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide day-to-day HR support including onboarding, offboarding, benefits coordination, and policy administration.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate with external HR consultants, legal counsel, or payroll providers as needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support performance management processes, training initiatives, and employee engagement efforts.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work with CEO to ensure compliance with employment laws, policies, and internal procedures.</span></li>\n</ul>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Technology &amp; Systems</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Act as primary liaison between the organization and external technology service providers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate IT support, system upgrades, cybersecurity protocols, and technology troubleshooting.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Champion the adoption of AI productivity tools across administrative functions, including report drafting, vendor communication, and process documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify and implement AI-assisted efficiencies that reduce manual workload and improve organizational output.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure staff have appropriate tools, access, and training to perform their roles effectively.</span></li>\n</ul>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Visitor Center Operations</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide leadership and oversight for the Visitor Services Manager and part-time Visitor Center staff.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support staffing, scheduling, training, and performance management for Visitor Center operations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with marketing and sales teams to ensure timely, accurate visitor experience materials and information.</span></li>\n</ul>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Leadership &amp; Culture</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Serve as a visible, steady organizational leader — the person who keeps things running when the CEO is in the field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop policies, procedures, and best practices that support accountability and efficiency.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Foster a culture of professionalism, service excellence, and continuous improvement.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Participate as a member of the leadership team, contributing to strategic planning and organizational initiatives.</span></li>\n</ul>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Team Leadership Expectations</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Regularly delivers timely, actionable, and empathetic feedback to improve performance and course-correct behaviors.</span></li>\n<li><span style=\"font-size: 12pt\">Recognizes how their own emotions and actions impact the team’s morale and productivity.</span></li>\n<li><span style=\"font-size: 12pt\">Navigates interpersonal friction with a neutral, solutions-oriented approach to maintain team harmony.</span></li>\n<li><span style=\"font-size: 12pt\">Translates high-level company goals and break them down into meaningful, daily objectives for the team.</span></li>\n<li><span style=\"font-size: 12pt\">Holds themselves and the team to high standards, ensuring deadlines are met without sacrificing quality or well-being.</span></li>\n<li><span style=\"font-size: 12pt\">Communicates expectations and vision in a way that inspires and aligns their team.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #1c3557; font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold\">Job Specifications</span></p>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Education &amp; Experience</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Bachelor's degree in organizational management, business administration, human resources, or a related field preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Minimum of 5–7 years of progressively responsible experience in operations, HR, facilities, or enterprise management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Supervisory experience required; experience managing public-facing operations preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience supporting board relations, executive communications, or governance functions strongly preferred.</span></li>\n</ul>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Knowledge, Skills &amp; Abilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong knowledge of office operations, facilities management, and HR best practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrated proficiency with AI productivity tools — including AI-assisted drafting, research synthesis, and administrative automation. Candidates should be prepared to discuss how they use AI in their daily workflows.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to manage multiple priorities with a high level of organization and attention to detail.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent communication and interpersonal skills; ability to work effectively across all levels of the organization.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfort serving as organizational point-of-contact in CEO's absence — calm, decisive, and trustworthy under pressure.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proficiency in Microsoft Office Suite and enterprise systems.</span></li>\n</ul>\n<p><span style=\"color: #2a5c8a; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Work Environment</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Primarily office-based with occasional evening or weekend responsibilities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Must hold a valid driver's license and be insurable under the organization's motor vehicle insurance policy.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employees are required to reside within the local metropolitan statistical area.</span></li>\n</ul>",
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