Customer Support Specialist

{
  "content_hash": "a0f3b51cf2aa32334c8c59e2225f62ca887a0f9912d7c06d791ef1368db65d88",
  "source_hash": "79ce09d6e9de0bd86cdd454eab560f163a3ebbccb65400569571db94783cb48b",
  "last_changed_at": "2026-06-04T11:33:37.143Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Europe, Ukraine, Ukraine",
    "city": "Europe, Ukraine",
    "region": null,
    "country": "Ukraine",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:33.766Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Europe, Ukraine, Ukraine",
      "city": "Europe, Ukraine",
      "region": null,
      "country": "Ukraine",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Ukraine"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "244",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Europe, Ukraine",
      "state": null,
      "country": "Ukraine",
      "province": null
    },
    "departmentId": "18601",
    "locationType": "1",
    "jobOpeningName": "Customer Support Specialist",
    "departmentLabel": "Customer Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-06-03",
    "atsLocation": {
      "city": "Europe, Ukraine",
      "state": null,
      "country": "Ukraine",
      "countryId": "220"
    },
    "description": "<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Who we are</span></span></p>\n<p>Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.</p>\n<p>You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.</p>\n<p>🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.<br><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Who we’re looking for</span></span><br><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Main goal:</span></span></p>\n<p><span style=\"font-weight: bold\"><br></span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"><span style=\"font-family: arial, helvetica, sans-serif\">Ensure fast and effective resolution of customer issues while maintaining high customer satisfaction and delivering actionable user feedback to the product team.<br><br><span style=\"font-weight: bold\">Responsibilities:</span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Handle and resolve all customers’ complaints and requests mostly in emails;</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Analyse and assess customers’ needs;</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Deliver information about benefits of the products to turn potential customers into paid ones.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Requirements:<br></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At least 6 months of experience in Customer Support;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Upper-intermediate English is a MUST;</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent communication skills;</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High level of personal responsibility;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Positive attitude :)</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Nice to have:</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Interest in photography;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience working with Photoshop and Lightroom;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge in Zendesk;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience in SaaS products</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Previous work during the evening hours</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span style=\"font-weight: bold\">Work schedule in 2 shifts:</span></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Morning 7:00-16:00</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Evening 15:00-00:00</span></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">What we offer</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">For personal growth:</span></p>\n<ul>\n<li>A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;</li>\n<li>An educational allowance to ensure that your skills stay sharp;</li>\n<li>English, German, and Polish classes to strengthen your capabilities and widen your knowledge.</li>\n</ul>\n<p><span style=\"font-weight: bold\">For comfort:</span></p>\n<ul>\n<li>A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;</li>\n<li>The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.</li>\n</ul>\n<p><span style=\"font-weight: bold\">For health:</span></p>\n<ul>\n<li>Medical insurance;</li>\n<li>Twenty-one days of paid sick leave per year;</li>\n</ul>\n<p><span style=\"font-weight: bold\">For leisure:</span></p>\n<ul>\n<li>Twenty-one days of paid vacation per year;</li>\n<li>Fun times at our frequent team-building activities.</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><br></span></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">What to expect when you apply</span></span></p>\n<ul>\n<li>An interview with our Talent Acquisition Specialist<br></li>\n<li>Professional interview</li>\n<li>Test task</li>\n<li>HR interview</li>\n</ul>",
    "compensation": null,
    "departmentId": "18601",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Specialist",
    "departmentLabel": "Customer Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://skylum.bamboohr.com/careers/244",
    "employmentStatusLabel": "Full-Time"
  }
}