Customer Service Specialist

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          "text": "<p><strong>This is not a call center role</strong>. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, <em>white‑glove experience</em>. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.</p><p><strong>Key Responsabilities</strong></p><ul><li>Processing and managing customer orders (phone, email, online systems)</li><li>Answering product availability questions and proposing alternatives as needed</li><li>Following up on open orders and resolving issues proactively</li><li>Taking ownership of requests from start to resolution</li><li>Collaborating across departments to improve service flow and processes</li></ul><p><strong>A Day in the Life</strong></p><ul><li>Handling dealer calls and inquiries (approximately 20% of the day)</li><li>Processing orders and managing requests in internal systems</li><li>Responding to email inquiries</li><li>Coordinating with internal teams to resolve delivery or order issues</li><li>Troubleshooting and resolving problems efficiently</li></ul>",
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