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HomeCompaniesMeta1Office (DocuCare) Level 2 - Federal Account only - SCA

Office (DocuCare) Level 2 - Federal Account only - SCA

Meta1 · Fairfax, VA, United States · Active · SmartRecruiters

Job facts

FieldValue
CompanyMeta1
TitleOffice (DocuCare) Level 2 - Federal Account only - SCA
Normalized title-
Department / teamOther
LocationFairfax, VA, United States
Work model-
Employment typeContract
Salary-
Statusactive
ATS providerSmartRecruiters
Posted / first seen2020-03-19 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Meta1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SmartRecruiters.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Fairfax.Open
Department jobsActive postings in Other.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyMeta1
Source89babf1c-c879-4555-8587-a58110dd1d7e
ATS providerSmartRecruiters

Description

must have computer skills (remedy ticketing) and secret clearance ESSENTIAL FUNCTIONS: • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process • Provide on-going end user training on equipment • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. • Provide IP address support • Perform basic equipment problem diagnosis • Point of contact for equipment removal and delivery for onsite support • Contact service as required (Xerox and 3rd party) • Utilize Xerox web-based applications as required to include Service Call Handling • Accurate call reporting on Equipment in Xerox designated systems • Remote Service call onsite support Driving (if required for duties) • Download and install printer drivers on end-user equipment • Perform printer mapping to PC as required • Escalate printer network issues to appropriate resource • Physical as well as remote device management and control • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) • Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise • Non-Xerox device management as required • Perform remote device monitoring and remote solve (Xerox Device Management) • Identify and promote Xerox Office Solutions • Pro-actively manage consumables and supplies using the DOS calculator • Maintain on-site operator replaceable parts inventory • Collect equipment meter information and submit for billing purposes • Perform Data Entry for activity and asset tracking • Manage and maintain on-site parts inventory using PM4 SKILLS: • Read, write and follow basic English instructions • Customer service and communication skills • Ability to manage multiple tasks • Perform duties with minimal supervision • Basic Equipment problem solving and diagnosis per training provided • Customer problem resolution including escalation as required • Coordinate work tasks to ensure fulfillment of SOWs • Track and report account information as required • 1-2 years relevant experience resolving customer and equipment printing issues EDUCATION: Minimum High School diploma or equivalent All your information will be kept confidential according to EEO guidelines.

Full job record

Job ID9aabf71146482a5e6c982dd63163aedea9ced968
Org ID952007da-fa79-450c-b5c4-26a3d1af79d5
Source ID89babf1c-c879-4555-8587-a58110dd1d7e
Board ID89babf1c-c879-4555-8587-a58110dd1d7e
Providersmartrecruiters
Provider Job Key743999709905758
TitleOffice (DocuCare) Level 2 - Federal Account only - SCA
Normalized Title
Statusactive
Activeyes
Location TextFairfax, VA, United States
DepartmentOther
Team
Employment Typecontract
Workplace Type
Remote Policy
CountryUnited States
RegionVA
CityFairfax
Salary Rawmust have computer skills (remedy ticketing) and secret clearance ESSENTIAL FUNCTIONS: • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process • Provide on-going end user training on equipment • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. • Provide IP address support • Perform basic equipment problem diagnosis • Point of contact for equipment removal and delivery for onsite support • Contact service as required (Xerox and 3rd party) • Utilize Xerox web-based applications as required to include Service Call Handling • Accurate call reporting on Equipment in Xerox designated systems • Remote Service call onsite support Driving (if required for duties) • Download and install printer drivers on end-user equipment • Perform printer mapping to PC as required • Escalate printer network issues to appropriate resource • Physical as well as remote device management and control • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) • Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise • Non-Xerox device management as required • Perform remote device monitoring and remote solve (Xerox Device Management) • Identify and promote Xerox Office Solutions • Pro-actively manage consumables and supplies using the DOS calculator • Maintain on-site operator replaceable parts inventory • Collect equipment meter information and submit for billing purposes • Perform Data Entry for activity and asset tracking • Manage and maintain on-site parts inventory using PM4 SKILLS: • Read, write and follow basic English instructions • Customer service and communication skills • Ability to manage multiple tasks • Perform duties with minimal supervision • Basic Equipment problem solving and diagnosis per training provided • Customer problem resolution including escalation as required • Coordinate work tasks to ensure fulfillment of SOWs • Track and report account information as required • 1-2 years relevant experience resolving customer and equipment printing issues EDUCATION: Minimum High School diploma or equivalent All your information will be kept confidential according to EEO guidelines.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://jobs.smartrecruiters.com/Meta1/743999709905758-office-docucare-level-2-federal-account-only-sca
Apply URLhttps://jobs.smartrecruiters.com/Meta1/743999709905758-office-docucare-level-2-federal-account-only-sca?oga=true
First Seen At2026-05-31 17:42:04Z
Last Seen At2026-06-06 10:49:25Z
Last Checked At2026-06-06 10:49:25Z
Last Changed At2026-05-31 17:42:04Z
Inactive At
Source Posted At2020-03-19 19:58:15Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=meta1/date=2026-06-06/2026-06-06T10-49-24-035Z-b19042ece502a8b67618a0add6c0f23e6e74819b060142f78fe6ebd345a769d5.json
Event Fields
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  "last_changed_at": "2026-05-31T17:42:04.479Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "city": "Fairfax",
    "region": "VA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:49:25.752Z",
  "launch_scope": {
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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  "detail_errors": [],
  "experienceLevel": {
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  "typeOfEmployment": {
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}
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