Home › Companies › Meta1 › Office (DocuCare) Level 2 - Federal Account only - SCA
Office (DocuCare) Level 2 - Federal Account only - SCA
Meta1 · Fairfax, VA, United States · Active · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Meta1 |
| Title | Office (DocuCare) Level 2 - Federal Account only - SCA |
| Normalized title | - |
| Department / team | Other |
| Location | Fairfax, VA, United States |
| Work model | - |
| Employment type | Contract |
| Salary | - |
| Status | active |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2020-03-19 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Meta1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Fairfax. | Open |
| Department jobs | Active postings in Other. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Meta1 |
| Source | 89babf1c-c879-4555-8587-a58110dd1d7e |
| ATS provider | SmartRecruiters |
Description
must have computer skills (remedy ticketing) and secret clearance
ESSENTIAL FUNCTIONS:
• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Xerox and 3rd party)
• Utilize Xerox web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in Xerox designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• Non-Xerox device management as required
• Perform remote device monitoring and remote solve (Xerox Device Management)
• Identify and promote Xerox Office Solutions
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4
SKILLS:
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent
All your information will be kept confidential according to EEO guidelines.
Full job record
| Job ID | 9aabf71146482a5e6c982dd63163aedea9ced968 |
| Org ID | 952007da-fa79-450c-b5c4-26a3d1af79d5 |
| Source ID | 89babf1c-c879-4555-8587-a58110dd1d7e |
| Board ID | 89babf1c-c879-4555-8587-a58110dd1d7e |
| Provider | smartrecruiters |
| Provider Job Key | 743999709905758 |
| Title | Office (DocuCare) Level 2 - Federal Account only - SCA |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Fairfax, VA, United States |
| Department | Other |
| Team | — |
| Employment Type | contract |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | VA |
| City | Fairfax |
| Salary Raw | must have computer skills (remedy ticketing) and secret clearance ESSENTIAL FUNCTIONS: • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process • Provide on-going end user training on equipment • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. • Provide IP address support • Perform basic equipment problem diagnosis • Point of contact for equipment removal and delivery for onsite support • Contact service as required (Xerox and 3rd party) • Utilize Xerox web-based applications as required to include Service Call Handling • Accurate call reporting on Equipment in Xerox designated systems • Remote Service call onsite support Driving (if required for duties) • Download and install printer drivers on end-user equipment • Perform printer mapping to PC as required • Escalate printer network issues to appropriate resource • Physical as well as remote device management and control • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) • Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise • Non-Xerox device management as required • Perform remote device monitoring and remote solve (Xerox Device Management) • Identify and promote Xerox Office Solutions • Pro-actively manage consumables and supplies using the DOS calculator • Maintain on-site operator replaceable parts inventory • Collect equipment meter information and submit for billing purposes • Perform Data Entry for activity and asset tracking • Manage and maintain on-site parts inventory using PM4 SKILLS: • Read, write and follow basic English instructions • Customer service and communication skills • Ability to manage multiple tasks • Perform duties with minimal supervision • Basic Equipment problem solving and diagnosis per training provided • Customer problem resolution including escalation as required • Coordinate work tasks to ensure fulfillment of SOWs • Track and report account information as required • 1-2 years relevant experience resolving customer and equipment printing issues EDUCATION: Minimum High School diploma or equivalent All your information will be kept confidential according to EEO guidelines. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://jobs.smartrecruiters.com/Meta1/743999709905758-office-docucare-level-2-federal-account-only-sca |
| Apply URL | https://jobs.smartrecruiters.com/Meta1/743999709905758-office-docucare-level-2-federal-account-only-sca?oga=true |
| First Seen At | 2026-05-31 17:42:04Z |
| Last Seen At | 2026-06-06 10:49:25Z |
| Last Checked At | 2026-06-06 10:49:25Z |
| Last Changed At | 2026-05-31 17:42:04Z |
| Inactive At | — |
| Source Posted At | 2020-03-19 19:58:15Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=meta1/date=2026-06-06/2026-06-06T10-49-24-035Z-b19042ece502a8b67618a0add6c0f23e6e74819b060142f78fe6ebd345a769d5.json |
Event Fields
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}Get this page with API
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