Guest Services Assistant

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    "description": "<p><span style=\"color: rgb(106, 168, 79); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Description </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position Title: </span>Guest Services Assistant | Admin </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Niseko, Hakuba and Furano, Japan</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reports to:</span> Guest Services Manager and/or Store Manager (in each location)<br><span style=\"font-weight: bold\">Contract Term:</span> Exact dates TBC - October/November, 2026 - April 2027<br><span style=\"font-weight: bold\">Salary</span><span style=\"font-weight: bold\">:</span> ¥1,700 per hour, starting</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This post is advertising for two roles within the Guest Services team: Guest Services Assistant and Guest Services Admin.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">About Us </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">The Roles</span></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Guest Services Assistant:</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">As a <span style=\"font-weight: bold\">Guest Services Assistant</span>, you’ll be the face of Rhythm—greeting guests, assisting with bookings, processing payments, and helping people glide through their day with ease. You’ll work alongside our Driver Team to coordinate guest pickups and drop-offs and help keep the store flowing during peak times. This role is fast-paced, people-focused, and perfect for someone who loves being in the action.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Guest Services Admin:</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">As a <span style=\"font-weight: bold\">Guest Services Admin Assistant</span>, you’ll operate behind the scenes to keep operations smooth across rental, retail, and guest service departments. From managing accounts and coordinating logistics to answering calls and handling guest queries, your calm, detail-focused approach will help keep things running in the background so the guest experience on the frontlines is seamless. If you're organised, tech-savvy, and love supporting a team, this one's for you.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">Key Responsibilities and Duties </span><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Shared responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Greet and assist customers in-store and over the phone with a friendly, helpful attitude.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Respond to inquiries and ensure accurate, timely communication across departments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Process retail and rental transactions, including handling multiple payment types.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain and update customer records, including referral and account tracking.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitor outstanding balances and assist in reconciliation and reporting.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Keep your workspace clean, tidy, and welcoming.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support store promotions, events, and visual displays.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborate with other teams and jump in wherever needed to keep things flowing.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Guest Services Assistant – Role Focus</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Serve guests face-to-face at the main counter—handling check-ins, queries, and bookings.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinate timely guest pickups/drop-offs with the Driver Team.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with in-store flow during peak times (e.g., rental returns, retail queues).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Execute opening/closing procedures with attention to detail.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reconcile cash drawers and prepare end-of-day reports.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide fast, friendly, and efficient frontline service with a can-do attitude.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Guest Services Admin Assistant – Role Focus</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Work from the admin office to support back-of-house tasks and operations.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Handle invoicing, payments, follow-ups, and account reconciliations via email and incoming calls</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinate dispatches (e.g., via TaxiCaller) and answer calls efficiently.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Liaise with delivery services like Takkyubin and manage inter-resort courier logistics.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Track and report on overdue/lost gear and support guest recovery efforts.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with booking changes and support last-minute requests from Sales &amp; Reservations.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitor Google Reviews, customer feedback and escalate feedback where appropriate.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(0, 0, 0); font-weight: bold; text-decoration: none\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">What You Need to Succeed </span><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Guest Service &amp; Communication</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven experience in a customer-facing role</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong interpersonal skills with the ability to connect with guests from all walks of life</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Confident handling customer concerns and problem-solving on the spot</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Operations &amp; Administration</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Accurate cash handling and payment processing experience</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Organised and tech-savvy, comfortable managing systems and admin tasks</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Adaptable and calm under pressure in a fast-paced environment</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Team &amp; Mindset</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborative approach — you work well with people across departments</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Self-motivated with a proactive, can-do attitude</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">A genuine passion for the snow industry and delivering memorable guest experiences</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Successful hires will have the opportunity to blend counter and admin responsibilities, developing into a well-rounded guest experience specialist.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">The Perks and Benefits </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Live, Work, and Play in Paradise</span><span style=\"text-decoration: none\">: Immerse yourself in one of the world’s top mountain resorts.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Work with a Legendary Crew</span><span style=\"text-decoration: none\">: Join a team that’s passionate, fun-loving, and deeply connected to the industry.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Subsidized Staff Accommodation</span><span style=\"text-decoration: none\">: Affordable housing options and housing assistance to help you settle in.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Epic Social Scene</span><span style=\"text-decoration: none\">: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Wellness and Lifestyle Benefits</span><span style=\"text-decoration: none\">: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.</span></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"text-decoration: none\">At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like </span>you<span style=\"text-decoration: none\"> make Rhythm what it is.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Ready to join?</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have any specific questions or require further clarification, please don't hesitate to reach out.</span></p>\n<p><br></p>",
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