Training Support Specialist

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    "jobTitle": "Training Support Specialist",
    "location": "240 Headquarters - Orlando, FL 32822",
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    "description": "<p align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"color:#000000;\">Training Support Specialist</span></span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Job Summary:</span></span></b></span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">The Training Support Specialist plays a vital role in bringing the Another Broken Egg Cafe Mission, Vision and Values to life by leading training and facilitation for new cafe openings across both franchise and corporate locations. This role partners closely with the Senior Manager of Training and Vice President of Franchise Operations and Training to ensure consistency, excellence, and a seamless brand experience.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">This position is ideal for someone who thrives in a fast-paced environment, leads with positivity, and is passionate about developing others, creating <strong><span style=\"font-family:Calibri, sans-serif;\">happiness who deliver memorable experiences</span></strong> in every cafe.</span></span></span></span></p>\n\n<p> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">What Sets This Role Apart</span></span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">This role is more than training, it is about building culture, developing people, and opening cafes the correct way from day one. As a Training Support Specialist, you will help create environments where teams feel confident, supported, and inspired to deliver Happy People sharing Happiness every day.</span></span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Duties/Responsibilities:</span></span></b></span></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Lead New Cafe Opening training for corporate and franchise locations, ensuring all teams are set up for success</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Partner with Management teams, Territory Managers and Franchisees to ensure exceptional on brand training experiences</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Manage staffing and travel requirements for new cafe openings</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Support and follow up on New Manager Training in the field to ensure consistency and retention. </span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Collaborate with Training Team and other departments to deliver and continuously improve training programs, including:</span></span></span></span></span></span></span>\n\t<ul style=\"list-style-type:disc;\">\n\t\t<li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Cafe management training</span></span></span></span></span></span></span></li>\n\t\t<li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Menu rollouts</span></span></span></span></span></span></span></li>\n\t\t<li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">New franchisee onboarding</span></span></span></span></span></span></span></li>\n\t\t<li style=\"margin-left:16px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Certified Trainer and Certified Cafe development</span></span></span></span></span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Reinforce the ABEA culture, ensuring it becomes part of the everyday experience for every Team Member.</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Conduct training needs, assessments and proactively develop solutions to close performance and knowledge gaps.</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Foster a learning environment based on adult learning principles that ensures optimal comprehension, development, and retention</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Provide clear, timely and actionable evaluations and feedback to trainees and their manager</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Support cafe operations by running Manager shifts when needed: represent ABEA in a professional manner in accordance with our philosophy, culture, brand standards and corporate policies</span></span></span></span></span></span></span></li>\n</ul>",
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    "qualifications": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Required Skills/Abilities:</span></span></b> </span></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Excellent written and verbal communication skills</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Confident and engaging public speaker with strong facilitation skills</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Adept with a variety of multimedia training platforms and methods</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Ability to design and implement effective training </span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Extremely proficient with Microsoft Office Suite and related program software</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Highly organized with the ability to manage multiple priorities and tight deadlines working under pressure.</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Excellent interpersonal skills, the ability to collaborate and communicate seamlessly with all levels</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Strong decision making and problem-solving skills</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Self- motivated with the ability to work independently and as part of a team</span></span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Education and Experience:</span></span></b></span></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Bachelor’s degree in Communications, Training and Development, Instructional Design, Adult Education, Human Resources, or similar; or equivalent experience </span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">1-2 years of experience with learning management systems; Experience with Articulate preferred </span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Fluent in Spanish and English, both verbal and written preferred </span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">1-2 years of successful restaurant training experience</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">1-2 years of new restaurant opening experience</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Strong project management experience</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Proficient in Microsoft Office products</span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\">Approximately 50-75% of travel is required</span></b></span></span></span></span></span></span></li>\n</ul>",
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