Customer Engagement Specialist

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    "location": {
      "city": "Marlboro",
      "state": "Massachusetts",
      "postalCode": "01752",
      "addressCountry": "United States"
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    "datePosted": "2026-05-21",
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    "description": "<p><span style=\"font-weight: bold\">Client Experience Specialist / Customer Relations Associate</span></p>\n<p><span style=\"font-weight: bold\">Location:</span> Marlboro, MA<br><span style=\"font-weight: bold\">Company:</span> Automotive Elegance (AE)<br><span style=\"font-weight: bold\">Job Type:</span> Full-Time | Hourly + Commission<br><span style=\"font-weight: bold\">Pay:</span> $22–$25/hour (based on experience) + Commission Opportunities<br><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Training Provided for the Right Candidate</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Us</span></p>\n<p>Automotive Elegance (AE) is a premier vehicle protection company specializing in Paint Protection Film (PPF), Ceramic Coating, Window Tint, and high-end detailing services. Family-owned since 1999, we are proud to be a multi-year XPEL Dealer of the Year and a company built on craftsmanship, precision, and long-term team culture.</p>\n<p>We deliver an exceptional customer experience from first contact to final vehicle delivery — and our front-of-house team plays a critical role in that promise.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>We are seeking a motivated, professional, and customer-focused individual to join our growing team. This is a client experience and revenue-support role where your communication skills, professionalism, and ability to identify opportunities directly impact company growth.</p>\n<p>No automotive experience is required — we will train the right personality. If you are coachable, competitive, team-oriented, and looking for long-term career growth, we want to meet you.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Greet and assist customers in a professional, luxury environment</li>\n<li>Educate clients on PPF, ceramic coating, window tint, and detailing services</li>\n<li>Recommend premium packages, add-ons, and bundled solutions</li>\n<li>Provide accurate estimates and process invoices</li>\n<li>Perform vehicle walk-arounds and documentation</li>\n<li>Maintain detailed CRM records and follow up with cold leads and past clients</li>\n<li>Coordinate scheduling with the service team for drop-offs and deliveries</li>\n<li>Maintain a clean, organized, and welcoming front office</li>\n<li>Assist with vehicle photos and social media content (a plus)</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li>Strong communication and interpersonal skills</li>\n<li>Positive attitude, coachability, and professionalism</li>\n<li>Organized and detail-oriented</li>\n<li>Comfortable speaking with customers in person and on the phone</li>\n<li>Competitive mindset with a team-first attitude</li>\n<li>1–3 years of customer service or sales experience preferred (retail or luxury experience is a plus)</li>\n<li>Passion for high-end vehicles or luxury products is a bonus</li>\n<li>Seeking long-term growth — not just a job</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Compensation &amp; Growth</span></p>\n<ul>\n<li>Competitive hourly pay ($22–$25 based on experience)</li>\n<li>Commission on up-sold services and revenue</li>\n<li>Clear growth opportunities within a growing company</li>\n<li>Supportive, long-term team culture</li>\n<li>Work in a premium automotive environment</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits</span></p>\n<ul>\n<li>Health, Dental &amp; Vision Insurance</li>\n<li>401(k) with company match</li>\n<li>Paid time off (PTO) and holidays</li>\n<li>Employer Paid Life Insurance</li>\n<li>HSA</li>\n</ul>\n<p>If you’re looking for a company you can grow with and take pride in representing, we’d love to meet you.</p>\n<p><br></p>\n<p><br></p>",
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