COMPUTER SUPPORT SPECIALIST

{
  "content_hash": "708c53106166541c90ade415ec80cbe068a6c13fb61309cb1e0665d3fa66e5e9",
  "source_hash": "21ba75d368c065f4ee3696994ab00c6111bfa8df33ecebca3990148df7b8aff1",
  "last_changed_at": "2026-06-06T12:25:32.620Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC., Waterloo, IA, US, Waterloo, IA",
    "city": "GOODWILL INDUSTRIES OF NORTHEAST IOWA",
    "region": "IA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 22,
  "salary_min": 18,
  "inferred_at": "2026-06-06T12:25:32.599Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC., Waterloo, IA, US, Waterloo, IA",
      "city": "GOODWILL INDUSTRIES OF NORTHEAST IOWA",
      "region": "IA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201390458648_1",
    "postDate": "2026-05-19T22:06:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 22,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 18,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-19T22:06Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:25Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "631364"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "18 To 22 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "COMPUTER SUPPORT SPECIALIST",
    "clientRequisitionID": "1417",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Waterloo",
          "postalCode": "50701",
          "countrySubdivisionLevel1": {
            "codeValue": "IA"
          }
        },
        "nameCode": {
          "shortName": "GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC., Waterloo, IA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;' id=\"isPasted\"><strong><u>Job Summary:</u></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. &nbsp;This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work.</p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u>&nbsp;Duties and Responsibilities:</u></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u>(Essential functions of the position are listed in bold print.)</u></strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><strong>Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction.&nbsp;</strong></li><li><strong>Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures.</strong></li><li>Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner.</li><li><strong>Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades.</strong></li><li><strong>Designs and implements projects based on business requirements.</strong></li><li>Provides budget information regarding computer needs.</li><li>Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors.</li><li><strong>Works with the Officer of Support Services for system upgrades and network connectivity issues.</strong></li><li>Maintains awareness of new and emerging technologies and products provided by IT.</li><li><strong>Provides support via phone, email, and in-person for end-users of laptop and desktop PC&rsquo;s.</strong></li><li><strong>Completes work order tickets, including ticket creation at the time of initial problem report/service request.&nbsp;</strong></li><li><strong>Completes status documentation of open order tickets and proactively informs users of ticket status.&nbsp;</strong></li><li><strong>Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange.</strong></li><li>Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.</li><li><strong>Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment.&nbsp;</strong></li><li><strong>Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc.&nbsp;</strong></li><li>Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings. &nbsp;</li><li>Assists with the relocation and implementation of user IT equipment.</li><li>Assists with meeting service requests SLA&rsquo;s and project timelines.</li><li><strong>Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.</strong></li><li>Provides support for other company issued equipment such as cell phones, tablets, etc.</li><li>Ensures that all records are completed and filed in an accurate and timely manner.</li><li>Positively represents agency to external and internal audiences. &nbsp;<strong>Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.</strong></li><li><strong>Is available during nontraditional hours including some weekend and evening periods.</strong></li><li><strong>Serves as an emergency contact for agency locations in need of IT support outside regular business hours.</strong></li><li>Completes all duties of the job and all work requirements.</li><li>Models Goodwill&rsquo;s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u>Qualifications:</u></strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li>Associates or Bachelor&rsquo;s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment.</li><li>Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment.</li><li>Effective written and verbal communication skills.</li><li>Computer proficiency.</li><li>Ability to handle and maintain confidential information.</li><li>Possess a positive attitude and infect others with similar enthusiasm</li><li>Loyalty to the agency and its mission and policies.</li><li>Reliable transportation, valid driver&rsquo;s license and automobile insurance.</li><li>Ability to use good judgment, discretion, and initiative.</li></ul></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201390458648_1",
    "postDate": "2026-05-19T22:06:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 22,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 18,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-19T22:06Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:25Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "631364"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "18 To 22 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "COMPUTER SUPPORT SPECIALIST",
    "clientRequisitionID": "1417",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Waterloo",
          "postalCode": "50701",
          "countrySubdivisionLevel1": {
            "codeValue": "IA"
          }
        },
        "nameCode": {
          "shortName": "GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC., Waterloo, IA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/631364?cid=21eb9050-407a-49d2-965b-4b9b55060faf&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 9932
  },
  "detail_errors": []
}