Housekeeping Supervisor at Municipal Grand

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    "requisitionDescription": "<p data-pasted=\"true\"><strong>Job Title:</strong> Housekeeping Supervisor</p><p><strong>Department:</strong> Rooms Division</p><p><strong>Reports To:</strong> Director of Rooms</p><h3>Position Summary</h3><p>The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest comfort throughout The Municipal Grand. This is a hands-on leadership position requiring the individual to actively participate in cleaning guest rooms and public areas while supervising housekeeping operations, inspecting rooms, and supporting the housekeeping team.</p><p>The ideal candidate leads by example, takes pride in delivering exceptional hospitality, and understands that every detail contributes to the guest experience.</p><h3>Essential Responsibilities</h3><h4>Housekeeping Operations</h4><ul><li><p>Clean guest rooms, suites, corridors, and public spaces according to Municipal Grand standards.</p></li><li><p>Perform room inspections to ensure cleanliness, maintenance, and presentation standards are consistently met.</p></li><li><p>Assist with daily room assignments and workflow planning.</p></li><li><p>Ensure all guestrooms are prepared and available for guest arrivals on time.</p></li><li><p>Monitor and maintain housekeeping supplies, linens, and equipment.</p></li><li><p>Report maintenance issues promptly and follow up on completion.</p></li></ul><h4>Team Leadership</h4><ul><li><p>Lead and motivate housekeeping team members through active participation and coaching.</p></li><li><p>Train new employees on cleaning procedures, safety standards, and Municipal Grand service expectations.</p></li><li><p>Reinforce departmental standards and provide ongoing feedback to team members.</p></li><li><p>Support scheduling needs and assist with coverage during staffing shortages, high occupancy periods, and special events.</p></li></ul><h4>Guest Experience</h4><ul><li><p>Respond promptly and professionally to guest requests and housekeeping-related concerns.</p></li><li><p>Ensure guest rooms reflect the luxury boutique standards and Southern hospitality culture of The Municipal Grand.</p></li><li><p>Collaborate with Front Office and Engineering teams to ensure seamless guest experiences.</p></li></ul><h4>Safety &amp; Compliance</h4><ul><li><p>Follow all company safety procedures and OSHA guidelines.</p></li><li><p>Ensure proper handling and storage of cleaning chemicals and equipment.</p></li><li><p>Maintain security of guest rooms and hotel property.</p></li><li><p>Support lost-and-found procedures and inventory controls.</p></li></ul><h3>Qualifications</h3><ul><li><p>Minimum 2 years of housekeeping experience in a hotel environment.</p></li><li><p>Previous supervisory experience preferred.</p></li><li><p>Ability to inspect rooms with strong attention to detail.</p></li><li><p>Ability to clean rooms efficiently while maintaining quality standards.</p></li><li><p>Strong communication and organizational skills.</p></li><li><p>Ability to work flexible schedules including weekends and holidays.</p></li><li><p>Ability to stand, walk, bend, lift, and perform physical tasks throughout the shift.</p></li></ul><h3>Physical Requirements</h3><ul><li><p>Ability to lift up to 50 pounds.</p></li><li><p>Ability to push, pull, bend, stoop, kneel, and stand for extended periods.</p></li><li><p>Ability to work in a fast-paced environment while maintaining attention to detail.</p></li></ul><h3>What Success Looks Like</h3><ul><li><p>Guest rooms consistently meet Municipal Grand quality standards.</p></li><li><p>Rooms are ready on time for arrivals and departures.</p></li><li><p>Housekeeping team members are engaged, supported, and held accountable.</p></li><li><p>Guest satisfaction scores related to cleanliness remain among the highest in Savannah.</p></li><li><p>The Housekeeping Supervisor serves as a role model for professionalism, hospitality, and attention to detail.</p></li></ul>\n",
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