Customer Service Representative

{
  "content_hash": "1f389cdf0c7aef39ea65c3935b49fc774e294e9f2099804fa05a92d0a2a063db",
  "source_hash": "1a9ade062897ae859210cd9657c0b9bae67911ca61597ae8ec706ad97dfd60ef",
  "last_changed_at": "2026-06-06T11:22:38.505Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Chambersburg, PA, United States",
    "city": "Chambersburg",
    "region": "PA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:06:11.821Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Chambersburg, PA, United States",
      "city": "Chambersburg",
      "region": "PA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "60110",
    "Title": "Customer Service Representative",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Administrative",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": "2nd",
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000007717543,
    "JobFamilyId": 300000012203362,
    "JobFunction": "Administrative",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "",
        "Longitude": "",
        "LocationId": null,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": null
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300005393721304,
    "WorkplaceType": "On-site",
    "BusinessUnitId": 300000005513001,
    "OrganizationId": 1,
    "GeographyNodeId": 100002951111175,
    "JobFunctionCode": "AMC_ADMIN",
    "LegalEmployerId": 300000004683032,
    "PrimaryLocation": "Chambersburg, PA, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": "ORA_ON_SITE",
    "BeFirstToApplyFlag": true,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [
      {
        "Value": "Mon-Fri",
        "Prompt": "Workdays",
        "ControlType": "TextArea",
        "SequenceNumber": 1
      },
      {
        "Value": "03:00 PM",
        "Prompt": "Shift Start Hours",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 2
      },
      {
        "Value": "11:00 PM",
        "Prompt": "Shift End Hours",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 3
      },
      {
        "Value": "No",
        "Prompt": "Travel Required",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 8
      }
    ],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<div id=\"Data\">Primary Responsibility :<br><br>Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints<br><br>What You’ll Do :<br><br>• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.<br>• Reports customer feedback to management.<br>• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.<br>• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.<br>• Assures proper invoicing of accounts by verifying computer-generated invoices.<br>• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors<br>• Schedule loads as required.<br>• Maintain updated reports to ensure all loads are empty and closed.<br>• Resolve refused product, over, short and damaged (OS&amp;D) orders.<br>• Follow attendance policy, show up for work on time and ready to work assigned shift.<br>• Perform other duties as required and assigned.<br><br>What Experience and Education You Need :<br><br>• High school diploma or general education degree (GED).<br>• 0-2 years of related work experience.<br><br>What Could Set You Apart :<br><br>• Ability to work in a fast paced environment.<br>• Ability to handle multiple tasks at the same time.<br>• Flexibility and initiative.<br>• Experience working with challenging customers.<br>• Excellent communication skills.<br>• Strong problem solving skills<br>• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.<br>• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.<br>• Knowledge of Warehouse Management Systems<br>• Knowledge of Microsoft Office Suite.<br>• Desktop computers.<br>• Accurate typing and data entry skills<br><br>Physical Requirements :<br><br>• Requires the ability to sit for long periods of time, with frequent interruptions<br>• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending<br>• Requires manual dexterity with normal hand and finger movements for typical office work<br>• Talking, hearing, and seeing are important elements of completing assigned tasks<br>• May require travel by automobile and airplane up for business<br>• May require a visit facility operations in temperatures at or below freezing<br>• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds<br>• Requires the use of various electronic tools<br>• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes<br>• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management<br><br><br><br>Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.<br>EOE/AA M/F/D/V DFW.</div>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-06-04T19:20:07+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "39.93743",
        "Longitude": "-77.66075",
        "CountryCode": "US",
        "GeographyId": 300000007717543,
        "GeographyNodeId": 100002951111175
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "60110",
    "Title": "Customer Service Representative",
    "JobType": null,
    "Distance": 1780531200000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 9,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-06-04",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000007717543,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": null,
        "Longitude": null,
        "LocationId": null,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": null
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "On-site",
    "BusinessUnitId": 300000005513001,
    "OrganizationId": 1,
    "PostingEndDate": null,
    "LegalEmployerId": 300000004683032,
    "PrimaryLocation": "Chambersburg, PA, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": "ORA_ON_SITE",
    "BeFirstToApplyFlag": true,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-ewwt-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2260110%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 7400
  },
  "detail_errors": []
}