Bilingual Performance Manager (Remote – Canada)

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    "city": "Montreal",
    "region": "QC",
    "country": "Canada",
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    "datePosted": "2025-12-12",
    "atsLocation": {
      "city": "Montreal",
      "state": "Quebec",
      "country": "Canada",
      "countryId": "2"
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    "description": "<p><span style=\"font-weight: bold\">Bilingual Performance Manager (Remote – Canada)</span></p>\n<p><br></p>\n<p>Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We’re looking for a <span style=\"font-weight: bold\">Bilingual Performance Manager</span> to join our Client Operations team and play a key role in supporting our Canadian dealership clients.</p>\n<p><br></p>\n<p>If you’re passionate about marketing, thrive in a client-facing role, and are fluent in both <span style=\"font-weight: bold\">English and French</span>, this role is for you.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p>As a Bilingual Performance Manager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You’ll act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite.</p>\n<p>This is a fast-paced, highly collaborative role that blends client success, digital marketing, analysis, and strategic thinking.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Responsibilities</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Manage end-to-end campaign execution</span> for your assigned accounts, including configuration, optimization, QA, and product utilization</li>\n<li><span style=\"font-weight: bold\">Host monthly strategy sessions</span> with clients to review performance, highlight insights, and discuss new opportunities</li>\n<li><span style=\"font-weight: bold\">Prepare, analyze, and present monthly results</span>, recommending strategies to improve ROI and customer engagement</li>\n<li><span style=\"font-weight: bold\">Participate in internal team meetings</span>, sharing client updates, opportunities, risks, and feedback</li>\n<li><span style=\"font-weight: bold\">Develop and maintain strategic account plans</span> that support long-term client success and revenue growth</li>\n<li><span style=\"font-weight: bold\">Monitor key metrics and KPIs</span> to identify trends, risks, and performance opportunities</li>\n<li><span style=\"font-weight: bold\">Understand client goals and challenges</span>, providing thoughtful solutions that align with their business objectives</li>\n<li><span style=\"font-weight: bold\">Identify upselling opportunities</span> and present additional products or services that enhance client results</li>\n<li><span style=\"font-weight: bold\">Share client-driven insights</span> to support product development and feature planning</li>\n<li><span style=\"font-weight: bold\">Onboard new clients</span>, providing smooth transitions, training, and ongoing support</li>\n<li><span style=\"font-weight: bold\">Educate clients</span> on Vicimus products to ensure they are leveraging all available features</li>\n<li><span style=\"font-weight: bold\">Respond to Level 1 support inquiries</span> and guide clients through basic system usage questions</li>\n<li><span style=\"font-weight: bold\">Submit and track Level 2 technical tickets</span>, including feature requests and product issues</li>\n<li><span style=\"font-weight: bold\">Collaborate with the Creative Team</span> to develop visually compelling marketing assets</li>\n<li><span style=\"font-weight: bold\">Build strong client relationships</span> through consistent communication and proactive outreach</li>\n<li><span style=\"font-weight: bold\">Anticipate and address potential issues</span>, initiating save procedures if required</li>\n<li><span style=\"font-weight: bold\">Contribute ideas and feedback</span> to improve internal processes and the overall product ecosystem</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Experience &amp; Qualifications</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">2+ years in customer success, account management, or client-facing roles</span> (experience with SaaS or digital solutions is an asset)</li>\n<li><span style=\"font-weight: bold\">Bilingual in French &amp; English</span> with excellent written and verbal communication in both languages</li>\n<li><span style=\"font-weight: bold\">Automotive industry or dealership marketing experience</span> is strongly preferred</li>\n<li>Strong understanding of <span style=\"font-weight: bold\">digital marketing strategies</span>, especially within the automotive retail space</li>\n<li>Demonstrated ability to <span style=\"font-weight: bold\">interpret performance data</span> and communicate insights clearly to clients</li>\n<li><span style=\"font-weight: bold\">Tech-savvy and marketing-savvy</span>, with the ability to learn new tools quickly</li>\n<li>Proven ability to <span style=\"font-weight: bold\">prioritize, multitask, and respond quickly</span> to client needs</li>\n<li>A strong grasp of the <span style=\"font-weight: bold\">sales cycle</span>, customer retention, and upselling</li>\n<li>Exceptional communication skills—confident, persuasive, and clear</li>\n<li>A proactive, reliable, “get-it-done” attitude</li>\n<li>A passion for helping clients succeed and building long-lasting relationships</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why You’ll Love Working With Us</span></p>\n<ul>\n<li>Fully <span style=\"font-weight: bold\">remote</span> role—work from anywhere in Canada</li>\n<li>Opportunity to work with leading automotive dealerships across the country</li>\n<li>Collaborative team culture with supportive leadership</li>\n<li>Exposure to innovative marketing technologies and evolving product lines</li>\n<li>Opportunities for professional growth across Client Operations, Marketing, and Product</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Vicimus is an equal opportunity employer</span></p>\n<p> </p>\n<p>At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.</p>\n<p> </p>\n<p>All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals’ qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.</p>\n<p> </p>\n<p> Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.</p>\n<p> </p>",
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