Patient Access Representative

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    "datePosted": "2026-06-11T04:00:00.000Z",
    "description": "<h2>Job Overview & Responsibilities</h2>\n<p><strong> </strong><strong>Why Join PT Solutions?</strong>At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows.</p>\n<p>At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. <strong>Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!</strong><strong> </strong></p>\n<p> </p>\n<p><strong>Clinic Address:</strong></p>93-173 Weaverville BlvdSuite 159Weaverville, North Carolina 28787\n<p> </p>\n<p><strong>What You Will Get</strong> </p>\n<p> </p>\n<p>In addition to the standard benefit offering, you can expect to receive: </p>\n<ul>\n <li>Competitive compensation with ability to earn performance-based incentives</li>\n <li>Professional development through strategic internal platforms</li>\n <li>Opportunity for career progression with a nationwide physical therapy practice</li>\n <li>Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)</li>\n <li>Reimbursement for endurance race entry fees </li>\n</ul>\n<p><strong>Your Responsibilities as a Patient Access Representative</strong></p>\n<ul>\n <li>Schedule patient appointments across clinics based on provider availability, patient needs, and location.</li>\n <li>Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.</li>\n <li>Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.</li>\n <li>Deliver a high-quality, patient-first experience while assisting with questions and providing support.</li>\n <li>Accurately document scheduling activity and coordinate with internal teams to resolve issues.</li>\n <li>Ensure compliance with HIPAA, insurance workflows, and documentation standards.</li>\n <li>Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.</li>\n</ul>\n<h2>Qualifications & Pay Range</h2>\n<p><strong>Required Skills & Abilities</strong></p>\n<ul>\n <li>Strong communication, collaboration, and customer service skills.</li>\n <li>Ability to multitask and prioritize effectively in a fast-paced environment.</li>\n <li>High level of accuracy and attention to detail.</li>\n <li>Strong problem solving and adaptability skills.</li>\n <li>Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.</li>\n <li>Professional, empathetic, and patient-centered approach.</li>\n</ul>\n<p><strong>Qualifications</strong> </p>\n<ul>\n <li>At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).</li>\n</ul>\n<ul>\n <li>1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.</li>\n <li>Experience using EMR systems and scheduling platforms strongly preferred.</li>\n</ul>\n<p> </p>\n<p><strong>Schedule</strong></p>\n<ul>\n <li>Full Time</li>\n</ul>\n<p> </p>\n<p><strong>Compensation</strong></p>\n<p> </p>\n<p><u>Pay Range</u>: $18-20/hr (<em>Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position</em>)</p>\n<h2>Company Overview</h2>\n<p><strong>Expanding Access to Quality Care</strong> </p>\n<p>At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. </p>\n<p>As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  </p>\n<p>Let’s go further together and transform care.<strong> </strong>Join the #PTSLife today!  </p>\n<p>To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn. </p>",
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