Technical Services Specialist (Data Migration)

About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role We’re looking for a Technical Services Specialist, Data Migration to join our Technical Services team. In this role, you will work directly with customers and internal partners to support successful data migration outcomes as part of the implementation journey. You will serve as a key technical resource on migration projects, helping clients map data from legacy systems into AlayaCare, validate accuracy, troubleshoot issues, and move projects forward with confidence. This role is highly cross-functional and client-facing. You will collaborate closely with teams across Sales, Product, Support, Professional Services, and Data Engineering while providing strategic and tactical guidance to customers on data migration, reporting, and integration-related needs. What You’ll Do Lead and support data migration workstreams for customer implementations, acting as a primary technical resource on medium and larger projects and supporting smaller migrations as needed. Partner with customers to map data from legacy systems into AlayaCare and help define a practical migration approach. Develop testing plans, run sample data, and validate mapping accuracy before deployment. Facilitate client-facing and internal meetings, answer technical questions, and provide recommendations related to data migration, custom reporting, SQL queries, Excel reporting, APIs, and flat file integrations. Gather, summarize, and document customer data requirements and current-state processes. Identify project risks and roadblocks early, and work cross-functionally to resolve them. Contribute to best practices, delivery methodologies, and continuous improvement across Technical Services. Act as a resource to the broader Customer Success organization by sharing technical services best practices, training materials, and guidance when needed. What You Bring to the Team 1-3 years of experience in technical services, implementation, data migration, or a similar client-facing technical role. A bachelor’s degree in Computer Science, Engineering, Business Administration, Health Sciences, or another related field. Hands-on experience with data mapping, migration processes, and testing/validation of migrated data. Strong SQL and Excel skills, with experience using data and analytics concepts to solve complex business problems. Familiarity with APIs, flat file integrations, and reporting or data exploration tools such as Looker or Tableau. Strong analytical, problem-solving, and critical thinking skills, with excellent attention to detail and accuracy. Excellent written and verbal communication skills, including the ability to work effectively with customers and cross-functional stakeholders. Strong organizational skills and the ability to manage multiple priorities in a dynamic environment. Nice to have: Experience in a B2B SaaS environment. Exposure to healthcare, home care, or a related industry. Experience with Python or JavaScript. Familiarity with Jira and Confluence. Experience with Procura or similar legacy systems. Location and Work Model This role is being recruited as a US-based opportunity. Candidates must be physically located in the United States to fulfill the duties of this position. Why Join AlayaCare? Work With Purpose At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every customer interaction and every technical solution contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From Wellness Fridays to volunteer time off and flexible vacation, we make sure you have the space to recharge, contribute to your community, and do your best work. Benefits That Matter Equity in a well-funded, scaling company. Comprehensive health benefits, telemedicine, and lifestyle spending accounts. Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events and social activities, both in-person and virtual, help create meaningful connections across our global teams. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. If this role isn’t the right fit for you, feel free to share it with someone in your network who may be a great match. AlayaCare uses AI note-taking tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected]

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