IT Business Support Analyst (31473)

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    "description": "<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">The IT Support Analyst will be responsible for deploying, maintaining, and supporting employee computers, printing, and phone systems at one or more of ALTIVIA&rsquo;s facilities. This position will split time between our corporate office in downtown Houston and ALTIVIA Specialty Chemicals, LLC. in La Porte.</span></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">This position will report to the Director of Information Technology and provide the first response to employees&rsquo; daily technical issues and escalate to other members of the information technology department when necessary.</span></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><strong>Responsibilities</strong>:</span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\">Install, configure, maintain, and troubleshoot computer hardware, software &amp; peripheral devices in a Microsoft networking environment.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Work with employees to diagnose and solve hardware, software, and printing issues over the phone or face-to-face.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Aid in the maintenance of wired &amp; wireless network devices onsite and remotely.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Support senior IT staff when necessary.</span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Qualifications:</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Associate degree and/or equivalent IT certifications and/or relevant experience.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Must be able to pass a TSA security threat assessment (background check) and be approved for a TWIC card.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to work a 40-hour-per-week schedule Monday-Friday, with occasional overtime as needed.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to sit, stand and walk for extended periods both indoors and outdoors.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to work in a hazardous material environment.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Must be able to respond outside of regular working hours in the event of an emergency.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Can demonstrate knowledge of supporting Windows 10 and newer-based PCs and laptops.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Good Microsoft Office skills. Outlook, Excel, PowerPoint, and Word.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Must have strong interpersonal skills, including the ability to work with various personality types.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Can clearly communicate verbally and in writing.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Must follow through, complete tasks reliably, be self-motivated, and work independently.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Must be detailed and organized and have good prioritization and decision-making skills.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Should be able to assemble a computer from scratch and/or diagnose issues quickly.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Should have at least a general familiarity with network hardware and its configuration </span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n",
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