Front Desk Agent

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    "requisitionDescription": "<b>Job Brief </b> <p><b></b> </p><p>    We are looking for a responsible Front Desk Agent to join our team and    provide excellent customer service to our hotel guests. Front Desk Agents responsibilities include creating reservations,    registering guests for rooms, handle customer complaints and requests,    customer service to hotel and non hotel guests, and light cleaning. </p><p><b>Responsibilities</b> </p><p><b></b> </p><p><b>Register Guests</b> </p><p>    Providing rooms for guests with or without reservations is the chief task    of our Hotel Front Desk Agent. This includes servicing same-day    reservations as well as pre-registered guests. The Hotel Front Desk Agent    will provide information about available rooms and rates, furnish room keys    and hotel information, and process payments. These duties also include    checking guests out of the hotel. </p><p><b>Handle Complaints and Requests</b> </p><p>    A Hotel Front Desk Agent is typically the individual who is approached by    guests with comments, complaints or service requests. A guest who wishes to    complain that a room is too hot or cold, for instance, or who needs extra    towels or bed linen will speak to a Hotel Front Desk Agent. It is the    responsibility of the Hotel Front Desk Agent to handle the request    him/herself or contact the personnel who would satisfy the request or    complaint. </p><p><b><u></u></b> </p><p><b>Perform Bookkeeping Duties</b> </p><p>    In many cases, a Hotel Front Desk Agent will be responsible for balancing    cash accounts and ensuring that all checkout payments balance at the end of    their shift. </p><p><b>Hotel Front Desk Agent Skills</b> </p><p>    Attention to detail and strong communication, organizational and    interpersonal skills are important for Hotel Front Desk Agents. A strong    sense of customer service is required, as Hotel Front Desk Agents spend    much of their time interacting with the public. Strong mathematical skills    are needed in order to complete payment processing and bookkeeping    responsibilities. In addition to these general skills, a Hotel Front Desk    Agent could be expected to possess the following skills. </p><p><b>Core skills</b> </p><ul><li><p>            Using oral and written communication skills to register and            accommodate guests         </p></li><li><p>            Managing guest service requests         </p></li><li><p>            Processing cash or credit card payments         </p></li><li><p>            Maintaining updated information on room availability, reservations            and guest messages         </p></li><li><p>            Understanding how to use hotel Property Management Software (PMS)            systems         </p><p><b>Advanced skills</b>         </p></li></ul><ul><li><p>            Apply selling techniques when needed to register rooms         </p></li><li><p>            Knowledge of basic bookkeeping processes         </p></li><li><p>            Ability to work in other departments such as housekeeping, trolley            stop, and laundry if needed </p></li></ul>\n",
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