Reinstatement Supervisor

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    "city": "Leicester",
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    "id": "2748",
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      "city": "Leicester",
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    "jobOpeningName": "Reinstatement Supervisor",
    "departmentLabel": "Severn Trent Clean Water",
    "employmentStatusLabel": "Permanent Full Time"
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    "location": {
      "city": "Leicester",
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      "postalCode": "LE7 7GU",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-03-20",
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    "description": "<p>We are currently recruiting for Reinstatement Manager to join our team, delivering exceptional customer service and innovative operational solutions across the East Midlands. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their objectives.</p>\n<p> <em>  </em></p>\n<p><span style=\"font-weight: bold\">About the role</span></p>\n<p>Working hours &amp; Location</p>\n<p>Location: Leicester</p>\n<p>Salary: £38,000 - £42,000</p>\n<p>Working hours: 47.5 hours per week, with a weekend rotation approx every 7 weeks.</p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\">What we offer:</span></span></p>\n<p><span>Pension</span></p>\n<p><span>Death in service</span></p>\n<p><span>Employee assistance programme</span></p>\n<p><span>Car Allowance / Company car</span></p>\n<p><br></p>\n<p><br></p>\n<p>As a Reinstatement  Supervisor, you will be working to meet the needs of the client’s SLA’s in the most productive and cost-effective manner. You will be helping to provide technical expertise, experience, and work within a team to deliver a first-class service to our customers.</p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Key Responsibilities:</span></span></p>\n<ul>\n<li>You will have operational responsibility for the reinstatement teams and their in-day activities.</li>\n<li>Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management.</li>\n<li>You will manage all other resources e.g., sub-contractors, materials, and plant.</li>\n<li>Assist with carrying out team briefings with teams, on a monthly basis.</li>\n<li>Assisting in coaching and developing staff to reach their potential. Ensure a fair and consistent culture with the teams.</li>\n<li>You will help to assist the defect programme and ensure that KPIs are met and client meetings and council meetings are attended.</li>\n<li>Assist in carrying out documented audits, checking quality of the work and coaching teams/individuals to ensure the right behaviours are always exhibited.</li>\n<li>Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed</li>\n<li>You will be required to assist the reinstatements manager by being a Health &amp; Safety Representative, which will include undertaking health &amp; safety inspections in and around the workplace, raising health &amp; safety related matters with management and investigating reportable accidents or incidents as and when they occur.</li>\n<li>Covering all aspects of reinstatements, including black top and white top.  </li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt; font-weight: bold\">About You</span></span></p>\n<p><span style=\"font-size: 12pt\">We are looking for individuals who:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Possess previous experience of supervision within the Waste Water Industry </span></li>\n<li><span style=\"font-size: 12pt\">Hold a full UK driving license</span></li>\n<li><span style=\"font-size: 12pt\"><span>This role is about managing people, so previous managerial experience is essential. We aspire to get the best out of all our employees &amp; you will be key to this! </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Excellent organisational skills, capable of managing multiple tasks.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Exceptional customer service skills.</span></span></li>\n<li><span style=\"font-size: 12pt\">Have excellent time management skills, with ability to deliver tasks to deadline</span></li>\n<li><span style=\"font-size: 12pt\"><span>Strong leadership qualities with the ability to motivate and guide teams towards achieving targets.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span>A proactive approach to problem-solving with a focus on achieving results.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Proven experience in a previous Supervisor Role within the Utilities Sector – preferably in the Drainage Industr</span></span></li>\n</ul>\n<p><br></p>\n<p>In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.</p>\n<p><br></p>\n<p><br></p>\n<p>This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.</p>\n<p><br></p>\n<p>The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.</p>\n<p><br></p>\n<p><br></p>\n<p><em>We are an equal opportunities employer and welcome applications from under-represented members of the community</em></p>\n<p><br></p>\n<p><em>Strictly no agencies please</em></p>\n<p><em>LAN</em></p>\n<p> </p>\n<p> </p>\n<p><br></p>",
    "compensation": "up to £42 000 depending on experience",
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    "jobOpeningName": "Reinstatement Supervisor",
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    "minimumExperience": "Experienced",
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