Staff Supervisor / Retail Operations Coordinator

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    "description": "<p><span style=\"color: rgb(80, 65, 53); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Staff Supervisor / Retail Operations Coordinator</span></p>\n<p><span style=\"color: rgb(80, 65, 53); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Ballerina Farm</span></p>\n<p><span style=\"color: rgb(80, 65, 53); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Midway, UT | On-site</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">About Ballerina Farm</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ballerina Farm is a family-run business rooted in the simple beauty of life close to the earth. Located in the mountains of Utah, we take pride in raising animals and producing food with integrity, care, and respect for the land. What began as a passion for sharing wholesome, handcrafted food has grown into a thriving brand with a strong online presence and store locations where customers can experience our products firsthand. At Ballerina Farm, we believe in honest work, quality ingredients, and connecting people to where their food comes from and our goal is to bring the richness of farm life and thoughtfully produced food to tables across the country.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ballerina Farm is seeking a highly organized, detail-oriented, and proactive </span><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Staff Supervisor / </span><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\"> </span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Retail Operations Coordinator with a strong creative eye and a “get it done” mindset. This role supports the Retail Managers and plays a key part in overseeing and guiding the retail team, ensuring excellence in training, customer experience, visual presentation, and brand alignment. Responsibilities span various functions, including merchandising, inventory, product launches, and product management, as well as providing general assistance to the Retail Manager and Sr. Manager of Retail &amp; Channel Sales Operations.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br><br></span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Acts as the primary liaison with Retail Manager and Sr. Manager of Retail &amp; Channel Sales Operations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Oversees staff scheduling and performance management</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Reinforces and supports store goals, policies, and operational standards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure team members have up-to-date handbooks, policies, and training materials</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Lead and support retail associates</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Enhance customer experience by identifying opportunities to make shopping more seamless, enjoyable, and memorable.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Assists customers with issue resolution and escalated concerns</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Onboards new employees and ensures ongoing staff training and adherence to customer service standards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Trains staff on brand voice, storytelling, and customer engagement, new product launches and events</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensures all staff comply with uniform, labeling, and appearance guidelines</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensures compliance with health, safety, and company policies</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support setup of retail displays, product launches, and merchandising layouts.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate on creative label design, signage, menus, packaging, and other in-store marketing materials to align with brand standards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Coordinate purchasing of retail supplies and décor.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Assist managers and social team in planning seasonal and holiday retail events.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Coordinate with managers to update product details, pricing, and inventory in Square and Shopify.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Help troubleshoot issues with point-of-sale or e-commerce systems as needed.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Partner with the creative team to ensure cohesive presentation across retail and online touch points.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support implementation of loyalty initiatives by launching programs like rewards and promotions to boost retention and repeat purchases.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support managers in scheduled inventory counts to ensure accurate reporting and smooth product flow.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintains building standards, cleanliness, and overall store presentation</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Coordinates cleaning services and maintenance repairs</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">What You’ll Need </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">2+ years of experience in hospitality</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proven people leadership experience, including managing and supporting team members to achieve strong performance and a positive team culture</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience in retail preferred</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Food handlers permit required</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong organizational skills with the ability to manage multiple projects at once.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A creative eye and attention to detail in design, presentation, and brand alignment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Knowledge of retail systems such as Shopify, Square, or comparable platforms.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent communication and follow-through skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Self-motivated, dependable, and comfortable working in a fast-paced environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong familiarity with Excel or Google Sheets for tracking inventory or product data.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Valid driver’s license and ability to travel occasionally between locations.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">The Perks</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Paid Time Off</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Holiday pay</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ballerina Farm is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.</span></p>",
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