Front Desk Associate

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    "datePosted": "2024-06-21T08:36:59.876Z",
    "description": "<h2>Company Overview</h2>\n<p>Join the team at St. Lucie Eye Associates, where compassionate care meets cutting-edge eye health services. For over 75 years, we've proudly served the Treasure Coast with a commitment to excellence and community. Our team of dedicated professionals works together to preserve and enhance vision for every patient. Come grow your career with us and make a meaningful impact every day.</p>\n<p>St. Lucie Eye is affiliated with EyeSouth Partners' premier network of medical and surgical specialty eye care services.</p>\n<h2>Position Summary</h2>\n<p>The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities. </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Greets patients warmly and verify appointment details. </li>\n <li>Collects necessary documentation including ID, Insurance Cards, referral forms, etc.</li>\n <li>Books, confirms, and reschedules appointments</li>\n <li>Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests</li>\n <li>Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.</li>\n <li>Explains billing procedures</li>\n <li>Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.</li>\n <li>Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)</li>\n <li>Completes medical records requests that come directly from the patient</li>\n <li>Completes assigned tasks as related to the appointment rescheduling queue timely </li>\n <li>Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP</li>\n <li>Answers phones and responds to inquiries</li>\n <li>Relays messages between patients and clinical staff</li>\n <li>Maintains protected health information in accordance with HIPPA/PHI guidelines</li>\n <li>Handles paperwork such as consent forms and HIPAA compliance</li>\n <li>Interacts with all internal and external customers in a caring and respectful manner.</li>\n <li>Accepts deliveries of packages, mail, and other supplies from outside vendors.</li>\n <li>Maintains a clean, organized, and welcoming reception area for all patients and visitors</li>\n <li>Provides clear information about services, wait time, and policies</li>\n <li>Addresses patient concerns professionally and respectfully.</li>\n <li>Photocopies and faxes records and forms according to established policies and procedures.</li>\n <li>Maintains patient confidentiality.</li>\n <li>Participates in orientation/instruction of new administrative personnel as requested by management.</li>\n <li>Contributes to the team effort by completing additional tasks/projects as directed. </li>\n <li>Attends daily huddle and regularly scheduled team meetings</li>\n <li>Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>QUALIFICATIONS/REQUIREMENTS</strong></p>\n<ul>\n <li>High School Diploma or the equivalent years related experience required</li>\n <li>Nextech/ICP experience strongly preferred</li>\n <li>Minimum of 1-year medical office experience strongly preferred </li>\n</ul>\n<ul>\n <li>Strong reliability with good attendance and punctuality. </li>\n <li>Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.</li>\n</ul>\n<p><strong>KEY SKILLS</strong></p>\n<ul>\n <li>Strong interpersonal and communication skills</li>\n <li>Attention to detail for accurate data entry and insurance verification; strong organizational skills</li>\n <li>Basic understanding of healthcare insurance payors and programs</li>\n <li>Ability to multitask in a fast-paced environment</li>\n <li>Familiarity with healthcare regulations (HIPAA, privacy laws)</li>\n <li>Basic math and cash handling </li>\n <li>Excellent customer service skills</li>\n</ul>\n<p>Preferred Skills: </p>\n<p>• Understanding of medical terminology</p>\n<h2>Company Benefits</h2>\n<p>We offer a competitive benefits package to our employees:</p>\n<ul>\n <li>Medical</li>\n <li>Dental</li>\n <li>Vision</li>\n <li>401k w/ Match</li>\n <li>HSA/FSA</li>\n <li>Telemedicine</li>\n <li>Generous PTO Package</li>\n</ul>\n<p>We also offer the following benefits for FREE:</p>\n<ul>\n <li>Employee Discounts and Perks</li>\n <li>Employee Assistance Program</li>\n <li>Group Life/AD&D </li>\n <li>Short Term Disability Insurance </li>\n <li>Long Term Disability Insurance </li>\n</ul>\n<p>EyeSouth Partners is an equal opportunity employer. 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