IT Support Technician

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          "text": "<p>Respond to inquiries and requests for assistance with HSMC and the Client computer systems, PC’s and TELCO systems.&#xa0; Identifies problems, troubleshoots, and provides advice to assist users. Coordinates with other IT areas to resolve problems if necessary.&#xa0; Configure and support Enterprise level software / hardware packages used throughout the organization(s).&#xa0;</p><p><strong>Responsibilities:</strong>&#xa0;</p><ul><li>Onboarding and offboarding of Users in Microsoft’s cloud services.</li><li>Independently analyze, troubleshoot, and problem solve various hardware, software, and Telco issues.</li><li>Monitor Desktop computer anti-virus status and solve problems as needed.</li><li>Document IT Procedures for IT Staff and End Users.</li><li>Answer staff questions in person and via phone on all company supported applications.</li><li>Setup and install personal computer.</li><li>Travel to remote sites when needed.</li><li>Work with third party vendors when needed.</li></ul>",
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