Director-Provider Experience & Relations

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    "ExternalDescriptionStr": "<p>&nbsp;</p><figure class=\"table\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; margin-left: 5.85pt;\"><tbody><tr style=\"height: 16.5pt;\"><td width=\"406\" valign=\"top\" style=\"height: 16.5pt; padding: 0in; width: 304.65pt;\"><p class=\"TableParagraph\" style=\"line-height: 13.3pt;\"><span style=\"font-size: 12pt;\"><strong>Position Title: </strong></span><span style=\"font-size: 12pt; font-weight: normal;\"><strong>Director of Provider Experience &amp; Relations</strong></span></p></td><td width=\"323\" valign=\"top\" style=\"height: 16.5pt; padding: 0in; width: 242pt;\"><p class=\"TableParagraph\" style=\"line-height: 13.3pt;\"><span style=\"font-size: 12pt;\"><strong>Position Code: DPER-8000</strong></span></p></td></tr><tr style=\"height: 38.55pt;\"><td width=\"406\" valign=\"top\" style=\"height: 38.55pt; padding: 0in; width: 304.65pt;\"><p class=\"TableParagraph\" style=\"margin-top: 2.75pt;\"><span style=\"font-size: 12pt;\"><strong>Department: </strong></span><span style=\"font-size: 12pt; font-weight: normal;\"><strong>Administration</strong></span></p><p class=\"TableParagraph\" style=\"line-height: 13.2pt; margin: 7.8pt 0in 0.0001pt 3pt;\"><span style=\"font-size: 12pt;\"><strong>Reports to: </strong></span><span style=\"font-size: 12pt; font-weight: normal;\"><strong>Chief Medical Officer</strong></span></p></td><td width=\"323\" valign=\"top\" style=\"height: 38.55pt; padding: 0in; width: 242pt;\"><p class=\"TableParagraph\" style=\"margin-top: 2.75pt;\"><span style=\"font-size: 12pt;\"><strong>Oracle Title: Director-Provider Exp. &amp; Rel.</strong></span></p><p class=\"TableParagraph\" style=\"line-height: 14.95pt; margin-top: 6.05pt;\"><span style=\"font-size: 12pt;\"><strong>Safety Sensitive:&nbsp;</strong>&nbsp;Yes&nbsp;</span></p><p class=\"TableParagraph\" style=\"line-height: 14.95pt; margin-top: 6.05pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\"><strong>Exempt</strong></span><span style=\"font-size: 12pt; letter-spacing: -0.1pt;\"><strong>&nbsp;</strong></span><span style=\"font-size: 12pt;\"><strong>Status:&nbsp;</strong> Yes&nbsp;</span><span style=\"font-size: 12pt; letter-spacing: 2.65pt;\">&nbsp;</span></span></p></td></tr></tbody></table></figure><p>&nbsp;</p><h2 style=\"margin-top: 13.75pt;\">&nbsp;</h2><p style=\"margin-left: 8pt;\"><strong>Position Purpose:</strong></p><p style=\"margin-left: 8pt;\">All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.</p><p style=\"line-height: 15pt;\"><span style=\"font-size: 12pt;\"><strong>Key Responsibilities:</strong></span></p><p style=\"line-height: 15pt;\"><span style=\"font-size: 12pt;\">The Director of Provider Experience &amp; Relations leads a high-touch provider experience that builds strong relationships, improves access to care, and drives referral growth, positioning KRMC as the preferred partner for referring physicians and advanced practice providers.</span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p><span style=\"font-size: 12pt;\">Owns and optimizes the end-to-end provider experience, ensuring seamless access, communication, and coordination across services.</span></p></li><li><p><span style=\"font-size: 12pt;\">Builds, tiers, and manages strategic relationships with physicians and referral sources while delivering white-glove service to high-value partners.</span></p></li><li><p><span style=\"font-size: 12pt;\">Drives referral growth and retention by strengthening referral pathways and reducing leakage.</span></p></li><li><p><span style=\"font-size: 12pt;\">Conducts consistent, in-person outreach with providers and staff to reinforce KHI as the provider of choice.</span></p></li><li><p><span style=\"font-size: 12pt;\">Identifies and removes barriers to access, including scheduling and coordination challenges.</span></p></li><li><p><span style=\"font-size: 12pt;\">Translates provider feedback and market intelligence into measurable service improvements.</span></p></li><li><p><span style=\"font-size: 12pt;\">Leads provider onboarding and engagement to ensure a seamless and high-touch experience.</span></p></li><li><p><span style=\"font-size: 12pt;\">Resolves provider concerns proactively and ensure effective service recovery.</span></p></li><li><p><span style=\"font-size: 12pt;\">Tracks provider engagement and performance data and report outcomes to leadership.</span></p></li><li><p><span style=\"font-size: 12pt;\">Advises leadership on strategy, growth opportunities, and competitive positioning.</span></p></li><li><p><span style=\"font-size: 12pt;\">Performs other duties as assigned to support overall effectiveness of department and organization.</span></p></li></ul><p>&nbsp;</p><p style=\"line-height: 122%; margin-left: 5.6pt; text-indent: -5.65pt;\"><span style=\"font-size: 12pt; line-height: 122%;\"><strong>Qualifications:</strong></span></p><p style=\"line-height: 122%; margin-left: 5.6pt; text-indent: -5.65pt;\"><span style=\"font-size: 12pt; line-height: 122%;\"><strong>Education:&nbsp;</strong>Bachelor’s degree in Marketing, Business, or Nursing</span></p><p style=\"line-height: 122%; margin-left: 5.6pt; text-indent: -5.65pt;\"><span style=\"font-size: 12pt; line-height: 122%;\"><strong>Experience:&nbsp;</strong>Five (5) years in healthcare provider relations, business development, or similar</span></p><p style=\"line-height: 122%; margin-left: 5.6pt; text-indent: -5.65pt;\"><span style=\"font-size: 12pt; line-height: 122%;\"><strong>Certification:&nbsp;</strong>N/A</span></p><p style=\"line-height: 13.6pt;\"><span style=\"font-size: 12pt;\"><strong>License:&nbsp;</strong>N/A</span></p><p style=\"line-height: 13.8pt;\"><span style=\"font-size: 12pt;\"><strong>Knowledge, Skills, and Abilities:</strong></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 12pt;\">Knowledge of hospital operations and referral patterns</span></li><li><span style=\"font-size: 12pt;\">Strong communication and relationship-building ability</span></li><li><span style=\"font-size: 12pt;\">Influencing and negotiation skills</span></li><li><span style=\"font-size: 12pt;\">Analytical and problem-solving ability</span></li><li><p><span style=\"font-size: 12pt;\">Ability to work independently and collaboratively</span></p><p>&nbsp;</p></li></ul><p style=\"line-height: 122%; margin-left: 5.6pt; text-indent: -5.65pt;\">&nbsp;</p><p style=\"line-height: 122%; margin-left: 5.6pt; text-indent: -5.65pt;\"><span style=\"font-size: 12pt; line-height: 122%;\"><strong>Preferences:</strong></span></p><p style=\"line-height: 122%;\"><span style=\"font-size: 12pt; line-height: 122%;\"><strong>Education:&nbsp;</strong>Master’s degree in Marketing, Business, or Nursing</span></p><p style=\"line-height: 122%; margin-left: 5.6pt; text-indent: -5.65pt;\"><span style=\"font-size: 12pt; line-height: 122%;\"><strong>Experience:&nbsp;</strong>Leadership in provider relations programs</span></p><p style=\"line-height: 122%; margin-left: 5.6pt; text-indent: -5.65pt;\"><span style=\"font-size: 12pt; line-height: 122%;\"><strong>Certification:&nbsp;</strong>N/A</span></p><p style=\"line-height: 13.7pt;\"><span style=\"font-size: 12pt;\"><strong>License:&nbsp;</strong>N/A</span></p><p style=\"line-height: 13.8pt;\"><span style=\"font-size: 12pt;\"><strong>Knowledge, Skills, and Abilities:</strong></span></p><ul style=\"list-style-type: disc; padding-left: 60.4px;\"><li><p style=\"line-height: 14.65pt;\"><span style=\"font-size: 12pt;\">Familiarity with healthcare compliance and Customer Relationship Management tools</span></p></li></ul><p>&nbsp;</p><p style=\"line-height: 13.3pt;\"><span style=\"font-size: 12pt;\"><strong>Special Position Requirements:</strong></span></p><p><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\"><strong>Exposure Category III:&nbsp;</strong>Expected duties do not have potential for exposure to blood, body fluids, or tissues</span></span></p><p style=\"margin: 4.5pt 0in 0.0001pt 8pt;\"><span style=\"font-size: 12pt;\"><strong>Work Requirements:</strong></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><span style=\"font-size: 12pt;\">Ability to sit, stand, and walk for extended periods</span></li><li><span style=\"font-size: 12pt;\">Frequent travel to provider locations</span></li><li><span style=\"font-size: 12pt;\">Standard office and computer use</span><ul style=\"list-style-type: disc; padding-left: 0px;\"><li><p><span style=\"font-size: 12pt;\">Occasional lifting up to 25 lbs.</span></p></li></ul></li></ul><p style=\"margin: 4.5pt 0in 0.0001pt 8pt;\">&nbsp;</p><p style=\"margin: 4.5pt 0in 0.0001pt 8pt;\">&nbsp;</p><p style=\"margin: 4.5pt 0in 0.0001pt 8pt;\"><span style=\"font-size: 12pt;\"><strong>ACKNOWLEDGEMENT:</strong></span></p><p style=\"margin: 0in 10.45pt 0.0001pt 8pt;\">This job description applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without<span style=\"letter-spacing: -0.05pt;\">&nbsp;</span>notice.</p><p>&nbsp;</p><p>&nbsp;</p><figure class=\"table\"><table border=\"0\" cellpadding=\"0\" width=\"100%\" style=\"margin-left: 10.5pt; width: 100%;\"><tbody><tr><td width=\"38%\" style=\"padding: 0in 6pt 0in 0in; width: 38.5%;\"><p style=\"margin-left: -1.5pt; text-indent: 1.5pt;\">Printed Employee Name</p><p><span>___________________________________</span></p></td><td width=\"44%\" style=\"padding: 0in 6pt; width: 44.94%;\"><p>Employee Signature</p><p><span>________________________________________</span></p></td><td width=\"15%\" style=\"padding: 0in 0in 0in 6pt; width: 15.5%;\"><p>Date</p><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;_______</p></td></tr></tbody></table></figure><h2 style=\"margin-left: 7.95pt;\">&nbsp;</h2><h2 style=\"margin-left: 7.95pt;\">&nbsp;</h2><h2 style=\"margin-left: 7.95pt;\"><span class=\"text-tiny\"><strong>Date Staff Position Description Created / Revised:</strong><span style=\"letter-spacing: 2.8pt;\"><strong> 6/2/2026</strong></span></span></h2><h2 style=\"margin-left: 7.95pt;\">&nbsp;</h2>",
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