Lead Patient Access Coordinator

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    "datePosted": "2026-05-08T04:00:00.000Z",
    "description": "<h2>Job Overview & Responsibilities</h2>\n<p>The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational oversight, and performance coaching for 3+ Patient Access Coordinators. The Lead PAC performs all core responsibilities of a Patient Access Coordinator while also ensuring workflow adherence, operational accuracy, schedule optimization, and team development in partnership with clinic and regional leadership.</p>\n<p> </p>\n<p><strong>Essential Functions</strong> </p>\n<ul>\n <li>Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.</li>\n <li>Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards.</li>\n <li>Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviors, and standards.</li>\n <li>Monitor schedule utilization, attainment, and visit volume and partner with clinicians to optimize daily and future scheduling performance.</li>\n <li>Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits.</li>\n <li>Escalate operational issues, patient concerns, and scheduling barriers to clinic leadership promptly and professionally.</li>\n <li>Maintain daily readiness of the front office, lobby, and patient flow processes.</li>\n <li>Support completion of compliance audits, documentation accuracy checks, and revenue-cycle aligned workflows such as insurance verification and authorization follow-up.</li>\n <li>Provide coverage for PAC duties as needed, maintaining full competency in all front office responsibilities.</li>\n</ul>\n<p><strong>Leadership & Coaching Expectations</strong></p>\n<ul>\n <li>Model PT Solutions behaviors including professionalism, communication, reliability, collaboration, and a patient-first mindset.</li>\n <li>Support development of PAC team capabilities through coaching, shadowing, and competency reinforcement.</li>\n <li>Maintain 100% onsite presence, 5 days per week, providing consistent leadership coverage.</li>\n <li>Ensure disciplined adherence to workflows, documentation standards, and operational compliance.</li>\n <li>Partner with clinic and district leaders to address performance trends, staffing needs, and process improvement opportunities.</li>\n</ul>\n<h2>Qualifications & Pay Range</h2>\n<p><strong>Required Skills & Abilities</strong></p>\n<ul>\n <li>Advanced communication and customer service skills.</li>\n <li>Ability to multitask and prioritize in a fast-paced, high-volume environment.</li>\n <li>Strong accuracy, attention to detail, and workflow discipline.</li>\n <li>Ability to coach others and support team development.</li>\n <li>Proficiency in Microsoft Office and comfort using multiple software systems.</li>\n <li>Strong patient-centered mindset and conflict-resolution ability.</li>\n</ul>\n<p><strong>Required Credentials</strong></p>\n<ul>\n <li>High school diploma or equivalent required.</li>\n <li>2+ years of PAC or comparable healthcare front office experience preferred.</li>\n <li>Experience with EMR, scheduling platforms, and payment systems preferred.</li>\n <li>Must meet all compliance, background check, and onboarding requirements.</li>\n</ul>\n<p><strong>Competencies</strong></p>\n<ul>\n <li><strong>Patient Focus: </strong>Creates a welcoming, supportive, and professional experience for every patient.<strong> </strong></li>\n <li><strong>Operational Accuracy: </strong>Ensures correct documentation, financial collection, and task completion.</li>\n <li><strong>Communication: </strong>Interacts clearly and professionally with patients, clinicians, and internal teams.<strong> </strong></li>\n <li><strong>Team Collaboration: </strong>Supports clinic operations and contributes to a positive clinic environment.</li>\n <li><strong>Adaptability: </strong>Adjusts quickly to changes in schedules, patient needs, and workflow demands.</li>\n <li><strong>Reliability: </strong>Maintains consistent attendance, punctuality, and task follow-through.</li>\n</ul>\n<p><strong>Schedule</strong></p>\n<ul>\n <li>Full Time Mon-Fri (schedule varies)</li>\n</ul>\n<p><strong>Compensation</strong></p>\n<ul>\n <li><u>Pay Range</u>: $20-$22/hr </li>\n <li>(<em>Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position</em>)</li>\n</ul>\n<h2>Company Overview</h2>\n<p><strong>Expanding Access to Quality Care</strong> </p>\n<p>At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. </p>\n<p>As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  </p>\n<p>Let’s go further together and transform care.<strong> </strong>Join the #PTSLife today!  </p>\n<p>To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn. </p>",
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