Student Services Coordinator

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  "last_changed_at": "2026-05-30T06:00:30.079Z",
  "active_status": "active"
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    "id": "1150",
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    "location": {
      "city": "Santa Monica",
      "state": "California"
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    "jobOpeningName": "Student Services Coordinator",
    "departmentLabel": "EC Los Angeles",
    "employmentStatusLabel": "Full Time"
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    "location": {
      "city": "Santa Monica",
      "state": "California",
      "postalCode": "90401",
      "addressCountry": "United States"
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    "datePosted": "2026-05-07",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"font-weight: bold\">About EC English Language Centres:</span> EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px; font-weight: bold\">Position Summary: </span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">The Student Service Coordinator (SSC) role is focused on delivering great service to our students at all times by providing product and service information, resolving product and service problems with an outcome that the student appreciates, and by ensuring each student’s experience with EC exceeds their expectations.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"font-weight: bold\">Key Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Assist students who are arriving too early or too late to check-in during regular hours (times vary depending on residence)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Resolve any low-level complaints and provide advice or assistance to students on arrival</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Other related duties as assigned by Center management</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">This position requires you to work on weekends and be accessible for emergency phone calls</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Acts as the first point of contact and advisor for all students and visitors to the Center, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Responsible for working with the Center Director (CD) and Director of Studies (DOS) to generate and convert walk-in students</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Responsible for the efficient running of the accommodation function including the allocation of residences and homestay families within the agreed timeframe set down by company policy, and maintaining an up-to-date system of all necessary records in line with company policy</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Responsible for ensuring company and regulatory procedures are followed accurately and in a timely manner including student immigration requirements and statutory procedures (will be trained as DSO)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Oversees the planning, implementation, and promotion of student social activities, assisting students with their requirements in this area, including adult students and groups of high school-aged students</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Continuously evaluates and identifies opportunities to drive process improvements and service applications that positively impact the student’s experience, including management of Student Ambassador Program</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Responsible for ensuring the smooth delivery of student “firsts” including airport transfers, arrival at residences, and homestay families, and the operational aspects of the student’s first day in conjunction with other members of the team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Provides general administrative and record keeping support for the Center as directed by the Center Director</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Assist with the collection of monies owed by the student as informed by Finance following company policy and procedure</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px; font-weight: bold\">Education Desired: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Degree in Hospitality Field is considered an asset</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Knowledge of a language other than English  is considered an asset</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px; font-weight: bold\">Experience Required: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Customer Service experience</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Working in a multi-cultural environment </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px; font-weight: bold\">Experience Desired: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Has personally travelled as a language student</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Customer Service experience within an EFL context or similar</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px; font-weight: bold\">Job Specific Competencies: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Processing Information</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Structuring Tasks</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Solving Issues</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Being Customer Focused</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Being Flexible</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"font-weight: bold\">Equality and Diversity:</span>  Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><em>Want to learn more about us? watch the video of our <a href=\"https://www.youtube.com/watch?v=92zFl-AgWgk\" target=\"_blank\" rel=\"noopener noreferrer\">EC Story</a>  and check out or <a href=\"https://www.ecenglish.com/en/work-for-ec\" target=\"_blank\" rel=\"noopener noreferrer\">EC Careers Page</a></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><em>Have a look around some of our schools and check out how we market ourselves to our students on our <a href=\"https://www.youtube.com/user/ecwebteam/featured\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube</a> channel. </em> </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><em>Interested? Follow us on <a href=\"https://www.instagram.com/ecenglish/?hl=en\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a>, <a href=\"https://www.facebook.com/ec.language.schools/\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook</a>, <a href=\"https://www.linkedin.com/company/ec-language-centres/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn</a> and <a href=\"https://twitter.com/ECEnglish\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter</a></em></span></p>",
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