Customer Operations Coordinator (Temporary Assignment)

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    "requisitionDescription": "<div><div><p data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">SAMBAZON, named one of Inc. Magazine&rsquo;s Best Workplaces for 2025, is seeking two <u>Customer Operations Coordinators</u> to join our Logistics &amp; Customer Operations team immediately.</span></strong></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>About the Role</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">The Customer Operations Coordinator&nbsp;plays a key role in supporting SAMBAZON&rsquo;s business-to-business customers by managing orders from entry through delivery. This position is ideal for someone who is highly organized, detail-oriented, and experienced in customer service, order management, and logistics.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">The role works closely with grocery retailers, foodservice partners, and internal cross-functional teams to ensure a smooth customer experience.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong><em>This is a full-time, temporary position anticipated to continue through October 2026, with the possibility of extension based on business needs. The role is based on-site in our San Clemente office and offers $25.00 per hour, benefits eligibility, and half-day Fridays.</em></strong></span></p><div style=\"border: 0px;font-style: normal;font-weight: 400;font-size:15px;line-height: 1.38;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;margin: 0in 0in 8pt;padding: 0px;vertical-align: baseline;color: rgb(0, 0, 0) !important;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Essential Duties and Responsibilities</strong></span></div><ul style='color: rgb(36, 36, 36);font-family: \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif;font-size: 15px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);margin-top: 0in;margin-right: 0in;'><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\"><div style=\"border: 0px;margin: 0px;padding: 0px;vertical-align: baseline;color: inherit;\">Process customer orders, including order entry and invoicing, using systems such as <span style=\"border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;\">SAP, EDI and web-based warehouse systems</span></div></li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">Serve as the primary point of contact for customer inquiries related to pricing, product information, order status, shipment updates, and issue resolution</li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">Communicate regularly with buyers, brokers, and sales teams to support order management, deliveries, and customer needs</li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">Communicate order fulfillment status, delays, and service issues to internal teams including Supply Planning, Logistics Management, Sales, and Customer Operations</li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\"><div style=\"border: 0px;margin: 0px;padding: 0px;vertical-align: baseline;color: inherit;\">Perform administrative tasks including invoice approvals, <span style=\"border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;\">maintaining various department documents and files as well as other related tasks</span></div></li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">Assist in resolving order, shipping, and delivery issues in a timely and professional manner</li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">Perform other duties as assigned</li></ul><div style=\"border: 0px;font-style: normal;font-weight: 400;font-size:15px;line-height: 1.38;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;margin: 0in 0in 8pt;padding: 0px;vertical-align: baseline;color: rgb(0, 0, 0) !important;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Qualifications</strong></span></div><ul style='color: rgb(36, 36, 36);font-family: \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif;font-size: 15px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);margin-top: 0in;margin-right: 0in;'><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\"><div style=\"border: 0px;margin: 0px;padding: 0px;vertical-align: baseline;color: inherit;\">2+ years of experience in customer service, logistics, order management, or a related field</div></li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">Associate degree or higher preferred</li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">Excellent interpersonal, written, and verbal communication skills across all levels of an organization</li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">High level of accuracy and attention to detail, particularly in data entry and order processing</li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\">Experience with SAP, EDI, or similar systems preferred</li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\"><div style=\"border: 0px;margin: 0px;padding: 0px;vertical-align: baseline;color: inherit;\">Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint</div></li><li style=\"font-family: arial, sans-serif; font-size: 16px; line-height: 16.8667px; margin: 0in 0in 8pt 8px; color: rgb(0, 0, 0);\"><div style=\"border: 0px;margin: 0px;padding: 0px;vertical-align: baseline;color: inherit;\">Bilingual skills are a plus &nbsp;&nbsp;</div></li></ul><p><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px;\"><strong>About SAMBAZON:</strong></span></span></p><p data-pasted=\"true\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Founded in 2000, SAMBAZON is the pioneer of organic Amazon Superfoods, fresh juices, smoothies, energy drinks, and frozen products made from delicious blends of handpicked Brazilian fruits and plants such as a&ccedil;a&iacute; (ah-sigh-ee), acerola, and guarana. SAMBAZON is committed to sharing superfoods with the world in a way that consciously benefits people and planet. Our certified organic, fair trade and non-GMO Project verified partnership helps protect the Amazon rainforest and benefits thousands of family farmers, while bringing consumers next level superfood nutrition. SAMBAZON is widely available in 20-plus countries.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">All SAMBAZON products are made from USDA Organic, Non-GMO, vegan, Fair for Life, Fair Trade Certified a&ccedil;a&iacute;. SAMBAZON&rsquo;s Fair Trade certification has helped to protect the Amazon Rainforest and its rich biodiversity and has positively impacted thousands of local growers.&nbsp;</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">With the commitment to invest a percentage of local a&ccedil;a&iacute; purchases back into the community, SAMBAZON has contributed over $1 million to build healthcare centers, community centers and schools. For more information about SAMBAZON&rsquo;s mission and products, visit<a target=\"_blank\" href=\"http://www.sambazon.com/\" style=\"font-size: 16px;\">&nbsp;</a><a target=\"_blank\" href=\"https://www.sambazon.com/\" style=\"font-size: 16px;\">www.sambazon.com</a>.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25;\"><span style=\"font-size: 16px;\"><em><span style=\"color: rgb(0, 0, 0);\">SAMBAZON is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.</span></em></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: 1.25; font-size: 16px; font-family: Calibri, sans-serif;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Calibri, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"></p></div></div>\n",
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