Helpdesk Tier 1

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    "jobTitle": "Helpdesk Tier 1",
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    "description": "<p><img alt=\"images?q=tbn:ANd9GcQleDUk8mISwA1vWIkL0OiOweiWCtit9J2yLvPZN3m3kg&amp;s\" src=\"https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQleDUk8mISwA1vWIkL0OiOweiWCtit9J2yLvPZN3m3kg&amp;s\" /></p>\r\n\r\n<h1><span style=\"font-family:Calibri,sans-serif\"><strong><span aptos=\"\" style=\"font-family:\"><span style=\"color:#374151\">Job Title: Helpdesk Tier 1</span></span></strong></span></h1>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#374151\">iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#374151\">The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#374151\">Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#374151\">*If you have less than 2 years of IT experience, please refrain from submitting your resume*</span></span></span></p>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span aptos=\"\" light=\"\" style=\"font-family:\"><span style=\"color:#374151\">Responsibilities:</span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Proficiency in Ticketing Systems and Monitoring Software is advantageous.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Handling Managed Solutions from various providers.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Competency in Computer Hardware.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Troubleshooting Software Issues.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Strong background in Windows 10/11.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Exposure to Office 365.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Installation and management of software, including updates and tools.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Providing customer service support over the phone.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Remote support knowledge. </span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Networking and troubleshooting proficiency.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#374151\">General understanding of IT Support client handling and various customer service scenarios.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Setting up mobile devices from different vendors with diverse requirements.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span aptos=\"\" light=\"\" style=\"font-family:\"><span style=\"color:#374151\">Requirements:</span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Excellent written and verbal communication skills.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Strong troubleshooting abilities and the capacity to follow instructions.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Proficient documentation skills, including the creation of standard operating procedures.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Professional demeanor.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"color:#374151\"><span style=\"font-family:Calibri,sans-serif\">Strong service orientation.</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"background-color:white\"><span aptos=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\">Job Type:</span></span></span></strong></span></span><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"> <span style=\"background-color:white\"><span style=\"color:black\">Full-time</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"background-color:white\"><span aptos=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\">Salary:</span></span></span></strong> </span></span><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">$50,000.00 - $60,000.00 per year</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span aptos=\"\" light=\"\" style=\"font-family:\">Benefits:&nbsp;</span></strong></span></span><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\">Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)</span></span></p>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"background-color:white\"><span aptos=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\">Schedule:</span></span></span></strong></span></span><span style=\"font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"background-color:white\"><span aptos=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"> </span></span></span></strong><span style=\"background-color:white\"><span style=\"color:black\">Monday to Friday</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><strong><span style=\"background-color:white\"><span style=\"color:black\">Work Location:</span></span></strong></span></span></span><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"background-color:white\"> <span style=\"color:black\">In-person&nbsp;</span></span></span><span style=\"color:black\">(</span>6111 Broken Sound Pkwy NW Ste 170, Boca Raton, FL 33487<span style=\"color:black\">)</span></span></span></p>\r\n\r\n<p><span style=\"font-size:11px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"color:#323e48\">EEO Statement&nbsp;&nbsp;&nbsp; </span></strong></span></span></p>\r\n\r\n<p style=\"margin-right:36px; text-align:justify\"><span style=\"font-size:11px\"><span style=\"color:#323e48\">We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</span></span></p>\r\n",
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