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HELPDESK TECHNICIAN II

F0CD6ECB5A46AD25F1B61E1F4ACF91BC · Albuquerque, NM 87113; Bernalillo, NM 87004; 30 Rainbow Road, NE, Albuquerque, NM, 87113, USA · Remote · Active · $31–$35 / hour · Paycom ATS

Job facts

Field	Value
Company	F0CD6ECB5A46AD25F1B61E1F4ACF91BC
Title	HELPDESK TECHNICIAN II
Normalized title	-
Department / team	IT
Location	Albuquerque, NM, United States
Work model	Remote / Remote
Employment type	Full Time
Salary	$31–$35 / hour
Status	active
ATS provider	Paycom ATS
Posted / first seen	2026-05-11 / 2026-05-31
Changed / last seen	2026-06-03 / 2026-06-06

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Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Paycom ATS.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Albuquerque.	Open
Department jobs	Active postings in IT.	Open
Work model jobs	Active Remote postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	F0CD6ECB5A46AD25F1B61E1F4ACF91BC
Source	0fd772a0-1778-4dc2-983f-c1bbc150782c
ATS provider	Paycom ATS

Description

Description Position Summary Tribal Government Helpdesk Technician II will be a second tier level of support for Tribal Government. Under general supervision, provides technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment. Clearly communicate technical solutions in a user-friendly, professional manner. Assist Tribal Government Systems Analyst II; pass more complex and involved end-user problems on to the Tribal Government Systems Analyst II. Document, tracks, and monitors all computer system work requests through the use of the IT ticketing software to ensure a timely resolution to end-users. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future. Essential Duties and Responsibilities Via telephone or in-person; In the Information Technology (IT) office or remote sites; identifies, diagnoses, and resolves level two issues for end-users having computer software, hardware, or peripherals issues; communicates solutions to the end-users. Troubleshoots, analyzes and resolves computer systems hardware, software, and peripherals issues. Maintains and supports end-user account information to include the individual rights, security of the folders, and group policies, in Active Directory. Processes and transmits on-demand verification reports to appropriate personnel. Documents, tracks, and monitors all computer system work orders through the IT ticketing software. Including detail information about the issue/problem and a complete resolution to the issue/problem. Provides a high level of technical support for all systems under the control of the Information Technology (IT) department; including all software, hardware, and peripherals. Escalating all complex or involved issues/problems to the Tribal Government Systems Analyst II, Systems Analyst Manager. Provides assistance or training to all end-users where and when required, with the approval of the Tribal Government Systems Analyst II or the Systems Analyst Manager. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Performs computer hardware repair for computer equipment and peripherals that are NOT covered by third-party vendor maintenance agreements. Delivers, tags, sets up, and assists in the configuration of new and used end-user computers hardware/software including peripherals. Completes a daily end of shift report; documenting all of the tasks and work orders completed during the shift. Creates an active issues log to be passed onto the next shift; documenting all ongoing issue of the day to include any high priority work orders. 13. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. Additional Responsibilities Performs other duties as assigned by the Tribal Government Systems Analyst II or Systems Analyst Manager. Key Performance Indicators This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process. Knowledge, Skills, and Abilities Knowledge of commonly used concepts, practices, and procedures within the Information Technology (IT) Department. Ability to communicate effectively, both verbally and in writing. Ability to analyze complex computer problems and provide solutions. Knowledge of current technological developments/trends in area of expertise. Ability to investigate and analyze information and to draw conclusions. Ability to evaluate emerging technologies and identify their potential impact within the existing environment. Ability to provide technical guidance and instruction on the use of computer technologies. Ability to plan, design, and implement computer systems and applications. Fundamental knowledge of basic systems analysis. Knowledge of, and programming skill in, at least one technologically current scripting language. Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment. Ability to exhibit a strong motivational commitment to the organization. Ability to work with network infrastructure. Familiar with standard concepts, practices, and procedures within an IS field. Possess analytical, troubleshooting and excellent telephone communication skills. Maintain the confidential nature of matters pertaining to company records, policies and customer lists. Ability to be on-call whenever needed. Ability to rely on experience and judgment to plan and accomplish goals. Knowledge of the following applications or systems is preferred: Windows Server Microsoft Exchange Microsoft Office Suite PBX/Voice Mail Support Windows OS Networking Protocols 20. Ability to work well with others. Qualifications Education and Experience Required: High School Diploma, GED certification or equivalent. Associates degree in Information Technology (IT), CIS (Computer Information Systems) or related field. Three (3) years of desktop support experience in a Windows environment Two (2) years of network support experience. Any combination of education from an accredited college or university in a related field and/or direct experience totaling seven (7) years may substitute for the required education and experience. Preferred: A+, Network+, or Security+ certification. Note: Relevant work experience or education may be substituted to satisfy education and/or work experience. License/Certifications/Registrations Must be able to obtain and maintain the required STGC Gaming License Will require a pre-employment and random drug screening. Physical Requirements/Working Conditions The following selected physical activities are required to perform the essential functions of this position Physical Requirement Description Balancing Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. Crouching Bending the body downward and forward by bending leg and spine. Feeling Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Finger Dexterity Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping Applying pressure to an object with the fingers and palm. Hearing Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Kneeling Bending legs at knee to come to a rest on knee or knees. Lifting Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Pulling Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. Pushing Using upper extremities to press against something with steady force to thrust forward, downward, or outward. Reaching Extending hand(s) and arm(s) in any direction. Seeing The ability to perceive the nature of objects by the eye. Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations. Sitting Particularly for sustained periods of time. Standing Particularly for sustained periods of time. Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. List Working Conditions Required: Work is performed indoors. Works is in a 24x7on-call environment. Work hours subject to change with overtime work required. Subject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces. Duties may involve walking, standing for long periods of time, sitting and crouching.

Full job record

Job ID	98fd097bb6dcbf2f344a6b7b35d05589c2028058
Org ID	50c99b36-22d4-4aa2-b72a-49024698adbb
Source ID	0fd772a0-1778-4dc2-983f-c1bbc150782c
Board ID	0fd772a0-1778-4dc2-983f-c1bbc150782c
Provider	paycom
Provider Job Key	55328
Title	HELPDESK TECHNICIAN II
Normalized Title	—
Status	active
Active	yes
Location Text	Albuquerque, NM 87113; Bernalillo, NM 87004; 30 Rainbow Road, NE, Albuquerque, NM, 87113, USA
Department	IT
Team	—
Employment Type	full_time
Workplace Type	remote
Remote Policy	remote
Country	United States
Region	NM
City	Albuquerque
Salary Raw	$31.03 - $34.91 Hourly
Salary Min	31.03
Salary Max	34.91
Salary Currency	USD
Salary Period	hour
Source URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=55328&clientkey=F0CD6ECB5A46AD25F1B61E1F4ACF91BC
Apply URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=55328&clientkey=F0CD6ECB5A46AD25F1B61E1F4ACF91BC
First Seen At	2026-05-31 19:05:15Z
Last Seen At	2026-06-06 19:12:23Z
Last Checked At	2026-06-06 19:12:23Z
Last Changed At	2026-06-03 10:00:04Z
Inactive At	—
Source Posted At	2026-05-11 00:00:00Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=F0CD6ECB5A46AD25F1B61E1F4ACF91BC/date=2026-06-06/2026-06-06T19-12-19-202Z-1944b6d67343bdb983385a813e85c58aa20899072b994cd70ad238aedf9f7e11.json

Event Fields

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Parsed Structured

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Extensions

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Native Structured

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    "description": "<table class=\"Table\" style=\"width:7.05in;border-collapse:collapse;border:none;\" width=\"677\">\r\n\t<tbody>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Position Summary</span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p class=\"MsoBodyText\" style=\"margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Tribal Government Helpdesk Technician II will be a second tier level of support for Tribal Government. Under general supervision, provides technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment. Clearly communicate technical solutions in a user-friendly, professional manner. Assist Tribal Government Systems Analyst II; pass more complex and involved end-user problems on to the Tribal Government Systems Analyst II. Document, tracks, and monitors all computer system work requests through the use of the IT ticketing software to ensure a timely resolution to end-users.</span></span></span></span></p>\r\n\r\n\t\t\t<p class=\"MsoBodyText\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#1d2228;\">Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.&nbsp;&nbsp;</span></span></span></span><b> </b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">&nbsp;Essential Duties and Responsibilities</span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<ol>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Via telephone or in-person; In the Information Technology (IT) office or remote sites; identifies, diagnoses, and resolves level two issues for end-users having computer software, hardware, or peripherals issues; communicates solutions to the end-users.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Troubleshoots, analyzes and resolves computer systems hardware, software, and peripherals issues.</span></span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains and supports end-user account information to include the individual rights, security of the folders, and group policies, in Active Directory.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Processes and transmits on-demand verification reports to appropriate personnel.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Documents, tracks, and monitors all computer system work orders through the IT ticketing software. Including detail information about the issue/problem and a complete resolution to the issue/problem.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provides a high level of technical support for all systems under the control of the Information Technology (IT) department; including all software, hardware, and peripherals. Escalating all complex or involved issues/problems to the Tribal Government Systems Analyst II, Systems Analyst Manager.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provides assistance or training to all end-users where and when required, with the approval of the Tribal Government Systems Analyst II or the Systems Analyst Manager.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Performs computer hardware repair for computer equipment and peripherals that are NOT covered by third-party vendor maintenance agreements.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Delivers, tags, sets up, and assists in the configuration of new and used end-user computers hardware/software including peripherals.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Completes a daily end of shift report; documenting all of the tasks and work orders completed during the shift. </span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Creates an active issues log to be passed onto the next shift; documenting all ongoing issue of the day to include any high priority work orders.</span></span></span></span></li>\r\n\t\t\t</ol>\r\n\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">13. Punctual and regular attendance is an essential responsibility for all team members and are expected to </span></span></span></span></p>\r\n\r\n\t\t\t<p style=\"margin-left:30px;text-indent:-22.5pt;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; report to work based upon the assigned schedule each day in accordance with the Attendance Policy for </span></span></span></span></p>\r\n\r\n\t\t\t<p style=\"margin-left:30px;text-indent:-22.5pt;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pueblo Sandia.&nbsp; </span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">&nbsp;Additional Responsibilities</span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<ol>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Performs other duties as assigned by the Tribal Government Systems Analyst II or Systems Analyst Manager.</span></span></span></span></li>\r\n\t\t\t</ol>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">&nbsp;Key Performance Indicators</span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">This position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success.&nbsp; KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process. </span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Knowledge, Skills, and Abilities </span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<ol>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of commonly used concepts, practices, and procedures within the Information Technology (IT) Department. </span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to communicate effectively, both verbally and in writing.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to analyze complex computer problems and provide solutions.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of current technological developments/trends in area of expertise.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to investigate and analyze information and to draw conclusions.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to evaluate emerging technologies and identify their potential impact within the existing environment.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to provide technical guidance and instruction on the use of computer technologies.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to plan, design, and implement computer systems and applications.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Fundamental knowledge of basic systems analysis.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of, and programming skill in, at least one technologically current scripting language.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to exhibit a strong motivational commitment to the organization.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work with network infrastructure.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Familiar with standard concepts, practices, and procedures within an IS field.</span></span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Possess analytical, troubleshooting and excellent telephone communication skills.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain the confidential nature of matters pertaining to company records, policies and customer lists.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to be on-call whenever needed.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Ability to rely on experience and judgment to plan and accomplish goals.</span></span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of the following applications or systems is preferred:</span></span></span></span></li>\r\n\t\t\t</ol>\r\n\r\n\t\t\t<ul>\r\n\t\t\t\t<li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Windows Server</span></span></span></span></li>\r\n\t\t\t\t<li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Microsoft Exchange</span></span></span></span></li>\r\n\t\t\t\t<li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Microsoft Office Suite</span></span></span></span></li>\r\n\t\t\t\t<li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">PBX/Voice Mail Support</span></span></span></span></li>\r\n\t\t\t\t<li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Windows OS</span></span></span></span></li>\r\n\t\t\t\t<li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Networking Protocols</span></span></span></span></li>\r\n\t\t\t</ul>\r\n\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">20. Ability to work well with others.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t</tbody>\r\n</table>\r\n",
    "jobCategory": "IT",
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Under general supervision, provides technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment. Clearly communicate technical solutions in a user-friendly, professional manner. Assist Tribal Government Systems Analyst II; pass more complex and involved end-user problems on to the Tribal Government Systems Analyst II. Document, tracks, and monitors all computer system work requests through the use of the IT ticketing software to ensure a timely resolution to end-users.\\r\\n\\r\\n\\t\\t\\tOur philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.&nbsp;&nbsp; \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;Essential Duties and Responsibilities\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tVia telephone or in-person; In the Information Technology (IT) office or remote sites; identifies, diagnoses, and resolves level two issues for end-users having computer software, hardware, or peripherals issues; communicates solutions to the end-users.\\r\\n\\t\\t\\t\\tTroubleshoots, analyzes and resolves computer systems hardware, software, and peripherals issues.\\r\\n\\t\\t\\t\\tMaintains and supports end-user account information to include the individual rights, security of the folders, and group policies, in Active Directory.\\r\\n\\t\\t\\t\\tProcesses and transmits on-demand verification reports to appropriate personnel.\\r\\n\\t\\t\\t\\tDocuments, tracks, and monitors all computer system work orders through the IT ticketing software. Including detail information about the issue/problem and a complete resolution to the issue/problem.\\r\\n\\t\\t\\t\\tProvides a high level of technical support for all systems under the control of the Information Technology (IT) department; including all software, hardware, and peripherals. Escalating all complex or involved issues/problems to the Tribal Government Systems Analyst II, Systems Analyst Manager.\\r\\n\\t\\t\\t\\tProvides assistance or training to all end-users where and when required, with the approval of the Tribal Government Systems Analyst II or the Systems Analyst Manager.\\r\\n\\t\\t\\t\\tCoordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.\\r\\n\\t\\t\\t\\tPerforms computer hardware repair for computer equipment and peripherals that are NOT covered by third-party vendor maintenance agreements.\\r\\n\\t\\t\\t\\tDelivers, tags, sets up, and assists in the configuration of new and used end-user computers hardware/software including peripherals.\\r\\n\\t\\t\\t\\tCompletes a daily end of shift report; documenting all of the tasks and work orders completed during the shift. \\r\\n\\t\\t\\t\\tCreates an active issues log to be passed onto the next shift; documenting all ongoing issue of the day to include any high priority work orders.\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\t13. Punctual and regular attendance is an essential responsibility for all team members and are expected to \\r\\n\\r\\n\\t\\t\\t&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; report to work based upon the assigned schedule each day in accordance with the Attendance Policy for \\r\\n\\r\\n\\t\\t\\t&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pueblo Sandia.&nbsp; \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;Additional Responsibilities\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tPerforms other duties as assigned by the Tribal Government Systems Analyst II or Systems Analyst Manager.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;Key Performance Indicators\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tThis position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success.&nbsp; KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process. \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tKnowledge, Skills, and Abilities \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tKnowledge of commonly used concepts, practices, and procedures within the Information Technology (IT) Department. \\r\\n\\t\\t\\t\\tAbility to communicate effectively, both verbally and in writing.\\r\\n\\t\\t\\t\\tAbility to analyze complex computer problems and provide solutions.\\r\\n\\t\\t\\t\\tKnowledge of current technological developments/trends in area of expertise.\\r\\n\\t\\t\\t\\tAbility to investigate and analyze information and to draw conclusions.\\r\\n\\t\\t\\t\\tAbility to evaluate emerging technologies and identify their potential impact within the existing environment.\\r\\n\\t\\t\\t\\tAbility to provide technical guidance and instruction on the use of computer technologies.\\r\\n\\t\\t\\t\\tAbility to plan, design, and implement computer systems and applications.\\r\\n\\t\\t\\t\\tFundamental knowledge of basic systems analysis.\\r\\n\\t\\t\\t\\tKnowledge of, and programming skill in, at least one technologically current scripting language.\\r\\n\\t\\t\\t\\tKnowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.\\r\\n\\t\\t\\t\\tAbility to exhibit a strong motivational commitment to the organization.\\r\\n\\t\\t\\t\\tAbility to work with network infrastructure.\\r\\n\\t\\t\\t\\tFamiliar with standard concepts, practices, and procedures within an IS field.\\r\\n\\t\\t\\t\\tPossess analytical, troubleshooting and excellent telephone communication skills.\\r\\n\\t\\t\\t\\tMaintain the confidential nature of matters pertaining to company records, policies and customer lists.\\r\\n\\t\\t\\t\\tAbility to be on-call whenever needed.\\r\\n\\t\\t\\t\\tAbility to rely on experience and judgment to plan and accomplish goals.\\r\\n\\t\\t\\t\\tKnowledge of the following applications or systems is preferred:\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tWindows Server\\r\\n\\t\\t\\t\\tMicrosoft Exchange\\r\\n\\t\\t\\t\\tMicrosoft Office Suite\\r\\n\\t\\t\\t\\tPBX/Voice Mail Support\\r\\n\\t\\t\\t\\tWindows OS\\r\\n\\t\\t\\t\\tNetworking Protocols\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\t20. Ability to work well with others.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\r\\n\\r\\nQualifications\\r\\n\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;&nbsp; Education and Experience&nbsp; \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tRequired:\\r\\n\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tHigh School Diploma, GED certification or equivalent.\\r\\n\\t\\t\\t\\tAssociates degree in Information Technology (IT), CIS (Computer Information Systems) or related field. \\r\\n\\t\\t\\t\\tThree (3) years of desktop support experience in a Windows environment \\r\\n\\t\\t\\t\\tTwo (2) years of network support experience.&nbsp; \\r\\n\\t\\t\\t\\tAny combination of education from an accredited college or university in a related field and/or direct experience totaling seven (7) years may substitute for the required education and experience.\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\tPreferred:\\r\\n\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tA+, Network+, or Security+ certification.\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\tNote:&nbsp; Relevant work experience or education may be substituted to satisfy education and/or work experience.&nbsp; \\r\\n\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tLicense/Certifications/Registrations \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tMust be able to obtain and maintain the required STGC Gaming License\\r\\n\\t\\t\\t\\tWill require a pre-employment and random drug screening.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPhysical Requirements/Working Conditions\\r\\n\\r\\n\\t\\t\\tThe following selected physical activities are required to perform the essential functions of this position\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPhysical Requirement\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tDescription\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBalancing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tMaintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tCrouching\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending the body downward and forward by bending leg and spine.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tFeeling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPerceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tFinger Dexterity\\r\\n\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPicking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tGrasping\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tApplying pressure to an object with the fingers and palm.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tHearing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPerceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tKneeling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending legs at knee to come to a rest on knee or knees.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tLifting\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tRaising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPulling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tUsing upper extremities to exert force to draw, haul, or tug objects in a sustained motion.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPushing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tUsing upper extremities to press against something with steady force to thrust forward, downward, or outward.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tReaching\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tExtending hand(s) and arm(s) in any direction.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tSeeing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tThe ability to perceive the nature of objects by the eye.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tWalking\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tJob requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations. \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tSitting\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tParticularly for sustained periods of time.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tStanding\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tParticularly for sustained periods of time.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tStooping\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tTalking\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tExpressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tList Working Conditions Required:\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tWork is performed indoors.\\r\\n\\t\\t\\t\\tWorks is in a 24x7on-call environment.\\r\\n\\t\\t\\t\\tWork hours subject to change with overtime work required.\\r\\n\\t\\t\\t\\tSubject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.\\r\\n\\t\\t\\t\\tTasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.\\r\\n\\t\\t\\t\\tDuties may involve walking, standing for long periods of time, sitting and crouching.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\r\\n\\r\\n\",\"responsibilities\":\"\\r\\n\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPosition Summary\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tTribal Government Helpdesk Technician II will be a second tier level of support for Tribal Government. Under general supervision, provides technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment. Clearly communicate technical solutions in a user-friendly, professional manner. Assist Tribal Government Systems Analyst II; pass more complex and involved end-user problems on to the Tribal Government Systems Analyst II. Document, tracks, and monitors all computer system work requests through the use of the IT ticketing software to ensure a timely resolution to end-users.\\r\\n\\r\\n\\t\\t\\tOur philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.&nbsp;&nbsp; \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;Essential Duties and Responsibilities\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tVia telephone or in-person; In the Information Technology (IT) office or remote sites; identifies, diagnoses, and resolves level two issues for end-users having computer software, hardware, or peripherals issues; communicates solutions to the end-users.\\r\\n\\t\\t\\t\\tTroubleshoots, analyzes and resolves computer systems hardware, software, and peripherals issues.\\r\\n\\t\\t\\t\\tMaintains and supports end-user account information to include the individual rights, security of the folders, and group policies, in Active Directory.\\r\\n\\t\\t\\t\\tProcesses and transmits on-demand verification reports to appropriate personnel.\\r\\n\\t\\t\\t\\tDocuments, tracks, and monitors all computer system work orders through the IT ticketing software. Including detail information about the issue/problem and a complete resolution to the issue/problem.\\r\\n\\t\\t\\t\\tProvides a high level of technical support for all systems under the control of the Information Technology (IT) department; including all software, hardware, and peripherals. Escalating all complex or involved issues/problems to the Tribal Government Systems Analyst II, Systems Analyst Manager.\\r\\n\\t\\t\\t\\tProvides assistance or training to all end-users where and when required, with the approval of the Tribal Government Systems Analyst II or the Systems Analyst Manager.\\r\\n\\t\\t\\t\\tCoordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.\\r\\n\\t\\t\\t\\tPerforms computer hardware repair for computer equipment and peripherals that are NOT covered by third-party vendor maintenance agreements.\\r\\n\\t\\t\\t\\tDelivers, tags, sets up, and assists in the configuration of new and used end-user computers hardware/software including peripherals.\\r\\n\\t\\t\\t\\tCompletes a daily end of shift report; documenting all of the tasks and work orders completed during the shift. \\r\\n\\t\\t\\t\\tCreates an active issues log to be passed onto the next shift; documenting all ongoing issue of the day to include any high priority work orders.\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\t13. Punctual and regular attendance is an essential responsibility for all team members and are expected to \\r\\n\\r\\n\\t\\t\\t&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; report to work based upon the assigned schedule each day in accordance with the Attendance Policy for \\r\\n\\r\\n\\t\\t\\t&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pueblo Sandia.&nbsp; \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;Additional Responsibilities\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tPerforms other duties as assigned by the Tribal Government Systems Analyst II or Systems Analyst Manager.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;Key Performance Indicators\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tThis position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success.&nbsp; KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process. \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tKnowledge, Skills, and Abilities \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tKnowledge of commonly used concepts, practices, and procedures within the Information Technology (IT) Department. \\r\\n\\t\\t\\t\\tAbility to communicate effectively, both verbally and in writing.\\r\\n\\t\\t\\t\\tAbility to analyze complex computer problems and provide solutions.\\r\\n\\t\\t\\t\\tKnowledge of current technological developments/trends in area of expertise.\\r\\n\\t\\t\\t\\tAbility to investigate and analyze information and to draw conclusions.\\r\\n\\t\\t\\t\\tAbility to evaluate emerging technologies and identify their potential impact within the existing environment.\\r\\n\\t\\t\\t\\tAbility to provide technical guidance and instruction on the use of computer technologies.\\r\\n\\t\\t\\t\\tAbility to plan, design, and implement computer systems and applications.\\r\\n\\t\\t\\t\\tFundamental knowledge of basic systems analysis.\\r\\n\\t\\t\\t\\tKnowledge of, and programming skill in, at least one technologically current scripting language.\\r\\n\\t\\t\\t\\tKnowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.\\r\\n\\t\\t\\t\\tAbility to exhibit a strong motivational commitment to the organization.\\r\\n\\t\\t\\t\\tAbility to work with network infrastructure.\\r\\n\\t\\t\\t\\tFamiliar with standard concepts, practices, and procedures within an IS field.\\r\\n\\t\\t\\t\\tPossess analytical, troubleshooting and excellent telephone communication skills.\\r\\n\\t\\t\\t\\tMaintain the confidential nature of matters pertaining to company records, policies and customer lists.\\r\\n\\t\\t\\t\\tAbility to be on-call whenever needed.\\r\\n\\t\\t\\t\\tAbility to rely on experience and judgment to plan and accomplish goals.\\r\\n\\t\\t\\t\\tKnowledge of the following applications or systems is preferred:\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tWindows Server\\r\\n\\t\\t\\t\\tMicrosoft Exchange\\r\\n\\t\\t\\t\\tMicrosoft Office Suite\\r\\n\\t\\t\\t\\tPBX/Voice Mail Support\\r\\n\\t\\t\\t\\tWindows OS\\r\\n\\t\\t\\t\\tNetworking Protocols\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\t20. Ability to work well with others.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"The Pueblo of Sandia\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=F0CD6ECB5A46AD25F1B61E1F4ACF91BC\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"30 Rainbow Road, NE\",\"addressLocality\":\"Albuquerque\",\"addressRegion\":\"NM\",\"postalCode\":87113,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\r\\n\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;&nbsp; Education and Experience&nbsp; \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tRequired:\\r\\n\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tHigh School Diploma, GED certification or equivalent.\\r\\n\\t\\t\\t\\tAssociates degree in Information Technology (IT), CIS (Computer Information Systems) or related field. \\r\\n\\t\\t\\t\\tThree (3) years of desktop support experience in a Windows environment \\r\\n\\t\\t\\t\\tTwo (2) years of network support experience.&nbsp; \\r\\n\\t\\t\\t\\tAny combination of education from an accredited college or university in a related field and/or direct experience totaling seven (7) years may substitute for the required education and experience.\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\tPreferred:\\r\\n\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tA+, Network+, or Security+ certification.\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\tNote:&nbsp; Relevant work experience or education may be substituted to satisfy education and/or work experience.&nbsp; \\r\\n\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tLicense/Certifications/Registrations \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tMust be able to obtain and maintain the required STGC Gaming License\\r\\n\\t\\t\\t\\tWill require a pre-employment and random drug screening.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPhysical Requirements/Working Conditions\\r\\n\\r\\n\\t\\t\\tThe following selected physical activities are required to perform the essential functions of this position\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPhysical Requirement\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tDescription\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBalancing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tMaintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tCrouching\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending the body downward and forward by bending leg and spine.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tFeeling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPerceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tFinger Dexterity\\r\\n\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPicking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tGrasping\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tApplying pressure to an object with the fingers and palm.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tHearing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPerceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tKneeling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending legs at knee to come to a rest on knee or knees.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tLifting\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tRaising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPulling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tUsing upper extremities to exert force to draw, haul, or tug objects in a sustained motion.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPushing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tUsing upper extremities to press against something with steady force to thrust forward, downward, or outward.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tReaching\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tExtending hand(s) and arm(s) in any direction.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tSeeing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tThe ability to perceive the nature of objects by the eye.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tWalking\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tJob requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations. \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tSitting\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tParticularly for sustained periods of time.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tStanding\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tParticularly for sustained periods of time.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tStooping\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tTalking\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tExpressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tList Working Conditions Required:\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tWork is performed indoors.\\r\\n\\t\\t\\t\\tWorks is in a 24x7on-call environment.\\r\\n\\t\\t\\t\\tWork hours subject to change with overtime work required.\\r\\n\\t\\t\\t\\tSubject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.\\r\\n\\t\\t\\t\\tTasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.\\r\\n\\t\\t\\t\\tDuties may involve walking, standing for long periods of time, sitting and crouching.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\r\\n\\r\\n\",\"experienceRequirements\":\"\\r\\n\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;&nbsp; Education and Experience&nbsp; \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tRequired:\\r\\n\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tHigh School Diploma, GED certification or equivalent.\\r\\n\\t\\t\\t\\tAssociates degree in Information Technology (IT), CIS (Computer Information Systems) or related field. \\r\\n\\t\\t\\t\\tThree (3) years of desktop support experience in a Windows environment \\r\\n\\t\\t\\t\\tTwo (2) years of network support experience.&nbsp; \\r\\n\\t\\t\\t\\tAny combination of education from an accredited college or university in a related field and/or direct experience totaling seven (7) years may substitute for the required education and experience.\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\tPreferred:\\r\\n\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tA+, Network+, or Security+ certification.\\r\\n\\t\\t\\t\\r\\n\\r\\n\\t\\t\\tNote:&nbsp; Relevant work experience or education may be substituted to satisfy education and/or work experience.&nbsp; \\r\\n\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tLicense/Certifications/Registrations \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tMust be able to obtain and maintain the required STGC Gaming License\\r\\n\\t\\t\\t\\tWill require a pre-employment and random drug screening.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPhysical Requirements/Working Conditions\\r\\n\\r\\n\\t\\t\\tThe following selected physical activities are required to perform the essential functions of this position\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPhysical Requirement\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tDescription\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBalancing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tMaintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tCrouching\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending the body downward and forward by bending leg and spine.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tFeeling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPerceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tFinger Dexterity\\r\\n\\r\\n\\t\\t\\t&nbsp;\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPicking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tGrasping\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tApplying pressure to an object with the fingers and palm.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tHearing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPerceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tKneeling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending legs at knee to come to a rest on knee or knees.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tLifting\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tRaising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPulling\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tUsing upper extremities to exert force to draw, haul, or tug objects in a sustained motion.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tPushing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tUsing upper extremities to press against something with steady force to thrust forward, downward, or outward.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tReaching\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tExtending hand(s) and arm(s) in any direction.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tSeeing\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tThe ability to perceive the nature of objects by the eye.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tWalking\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tJob requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations. \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tSitting\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tParticularly for sustained periods of time.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tStanding\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tParticularly for sustained periods of time.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tStooping\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tBending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tTalking\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tExpressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\tList Working Conditions Required:\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\tWork is performed indoors.\\r\\n\\t\\t\\t\\tWorks is in a 24x7on-call environment.\\r\\n\\t\\t\\t\\tWork hours subject to change with overtime work required.\\r\\n\\t\\t\\t\\tSubject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.\\r\\n\\t\\t\\t\\tTasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.\\r\\n\\t\\t\\t\\tDuties may involve walking, standing for long periods of time, sitting and crouching.\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\r\\n\\r\\n\",\"industry\":\"IT\",\"validThrough\":\"2026-07-31\",\"workHours\":\"Any\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "<table class=\"Table\" style=\"width:7.05in;border-collapse:collapse;border:none;\" width=\"677\">\r\n\t<tbody>\r\n\t\t<tr>\r\n\t\t\t<td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">&nbsp;&nbsp; Education and Experience&nbsp; </span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Required:</span></span></u></span></span></p>\r\n\r\n\t\t\t<ol>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High School Diploma, GED certification or equivalent.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Associates degree in Information Technology (IT), CIS (Computer Information Systems) or related field. </span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Three (3) years of desktop support experience in a Windows environment </span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Two (2) years of network support experience.&nbsp; </span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Any combination of education from an accredited college or university in a related field and/or direct experience totaling seven (7) years may substitute for the required education and experience.</span></span></span></span></li>\r\n\t\t\t</ol>\r\n\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Preferred:</span></span></u></span></span></p>\r\n\r\n\t\t\t<ol>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">A+, Network+, or Security+ certification.</span></span></span></span></li>\r\n\t\t\t</ol>\r\n\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Note:&nbsp; Relevant work experience or education may be substituted to satisfy education and/or work experience.&nbsp; </span></span></span></span></p>\r\n\r\n\t\t\t<p>&nbsp;</p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">License/Certifications/Registrations </span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<ol>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to obtain and maintain the required STGC Gaming License</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Will require a pre-employment and random drug screening.</span></span></span></span></li>\r\n\t\t\t</ol>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;background-color:#e8e8e8;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\">&nbsp;</p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;background-color:#e8e8e8;border-top:none;border-right:1px solid #000000;border-left:none;\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Physical Requirements/Working Conditions</span></span></span></b></span></span></p>\r\n\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">The following selected physical activities are required to perform the essential functions of this position</span></span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;background-color:#e8e8e8;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Physical Requirement</span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;background-color:#e8e8e8;border-top:none;border-right:1px solid #000000;border-left:none;\">\r\n\t\t\t<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Description</span></span></span></b></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Balancing</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Crouching</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bending the body downward and forward by bending leg and spine.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Feeling</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Finger Dexterity</span></span></b></span></span></span></p>\r\n\r\n\t\t\t<p>&nbsp;</p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Grasping</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Applying pressure to an object with the fingers and palm.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Hearing</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Kneeling</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bending legs at knee to come to a rest on knee or knees.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Lifting</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Pulling</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Pushing</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Using upper extremities to press against something with steady force to thrust forward, downward, or outward.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Reaching</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Extending hand(s) and arm(s) in any direction.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Seeing</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">The ability to perceive the nature of objects by the eye.</span></span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;height:17px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Walking</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;height:17px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations. </span></span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Sitting</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Particularly for sustained periods of time.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Standing</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Particularly for sustained periods of time.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Stooping</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Talking</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</span></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:127px;padding:0in 7px 0in 7px;height:68px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">List Working Conditions Required:</span></span></b></span></span></span></p>\r\n\t\t\t</td>\r\n\t\t\t<td style=\"border-bottom:1px solid #000000;width:550px;padding:0in 7px 0in 7px;height:68px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\">\r\n\t\t\t<ol>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Work is performed indoors.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Works is in a 24x7on-call environment.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Work hours subject to change with overtime work required.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Subject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.</span></span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Duties may involve walking, standing for long periods of time, sitting and crouching.</span></span></span></span></li>\r\n\t\t\t</ol>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t</tbody>\r\n</table>\r\n",
    "descriptionTitle": "Description",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-09-16T08:39:15.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [
      "Bernalillo, NM 87004"
    ],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 55328,
    "isHotJob": false,
    "jobTitle": "HELPDESK TECHNICIAN II",
    "postedOn": "",
    "locations": "Albuquerque, NM 87113; Bernalillo, NM 87004",
    "remoteType": "",
    "description": "\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tPosition Summary\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTribal Government Helpdesk Technician II will be a second tier level of support for Tribal Gov...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/55328",
    "http_status": 200,
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    "response_bytes": 105821
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  "detail_errors": []
}

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