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Customer Success Manager, SMB

Closinglock · Austin, TX, United States · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyClosinglock
TitleCustomer Success Manager, SMB
Normalized title-
Department / teamCustomer Success
LocationAustin, TX, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-06-15 / 2026-06-16
Changed / last seen2026-06-21 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from Closinglock.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Austin.Open
Department jobsActive postings in Customer Success.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyClosinglock
Sourceae69e3a3-2698-4e4b-a665-2772e6bb1f2e
ATS providerRippling ATS

Description

company Company Overview Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $500B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries. Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance. Mission : Simplify the real estate closing experience for all parties Vision : Provide a secure and efficient transfer of data and funds The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life. We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together! Check out our website to learn more about our company. role About the Role: We are looking for a Customer Success Manager to build, retain, and grow a book of business comprising Closinglock's SMB Customers. You will be the voice of the customer within Closinglock and serve as the customer liaison with Closinglock's sales, services, product, and engineering teams. You will use a data-driven approach, applying best practices and solutions to ensure our customers realize value from Closinglock and achieve their business goals and objectives. As a successful Customer Success Manager, you’ll use your consultative mindset to build long-lasting partnerships with each customer. You’ll be instrumental in driving product adoption and customer achievement of ROI. You’ll provide product roadmap insights and share industry trends while encompassing Closinglock's values. What you’ll do: Drive customer adoption and effective use of Closinglock by utilizing multiple resources to proactively monitor product usage trends and rollout of Closinglock across the organization Gain a deep understanding of your customer's business goals and desired outcomes by building trust and creating meaningful relationships among key stakeholders and executives Own the customer renewal and generate growth opportunities. Proactively identify, forecast, and manage customer risk to minimize churn, ensure strong customer engagement, and identify expansion opportunities that will enhance the customer experience Ensure customers understand the value Closinglock delivers to their business by conducting business reviews, on-site meetings, and attending industry events that mirror their business goals and objectives Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors Proactively connect with customers regularly via phone, email, and semi-annual on-site visits, driving active engagement with the Closinglock Committee Participate in and help build our company culture Serve as a voice of CSMs within Closinglock, sharing your experiences in meetings while driving collaboration between offices to help unify our teams and build a strong culture Lead and inspire peers to exceed objectives, champion change, and scale Closinglock What we’re looking for: 4+ years of customer success management, account management, relationship management, or management consulting experience focused on SMB customers Post-sale experience is required Sales experience is not required, but previous experience is a plus as this role is responsible for customer renewals Demonstrated history of successful software customer service with proven experience renewing and expanding existing contracts Strong empathy for customers AND passion for revenue and growth Deep understanding of value drivers in recurring revenue business models History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment Goal and results-oriented, optimistic, value-added mindset, proactive, and easily adapts to change Successful candidates are innovative, persuasive, and creative and have a genuine curiosity about their customers’ business This is a full-time, in-person position in our Austin, TX office. Perks & Benefits At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include: Competitive salary Equity compensation Medical, dental, vision, and life insurance Unlimited PTO 401(k) match Maternity/paternity leave Fully-subsidized downtown parking Weekly lunch stipend Full access to onsite gym and locker rooms Monthly team get-togethers (Lunches, social events, sports outings, etc) Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Full job record

Job ID98f1577ec923c03caead9ed59e634a2a917d455d
Org IDac51dabc-4820-4e0f-8761-a346a6acd249
Source IDae69e3a3-2698-4e4b-a665-2772e6bb1f2e
Board IDae69e3a3-2698-4e4b-a665-2772e6bb1f2e
Providerrippling
Provider Job Key36e6e833-f031-48d4-a823-516c02ea75ec
TitleCustomer Success Manager, SMB
Normalized Title—
Statusactive
Activeyes
Location TextAustin, TX, United States
DepartmentCustomer Success
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionTX
CityAustin
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ats.rippling.com/closinglock/jobs/36e6e833-f031-48d4-a823-516c02ea75ec
Apply URLhttps://ats.rippling.com/closinglock/jobs/36e6e833-f031-48d4-a823-516c02ea75ec
First Seen At2026-06-16 08:49:03Z
Last Seen At2026-06-21 10:08:51Z
Last Checked At2026-06-21 10:08:51Z
Last Changed At2026-06-21 10:08:51Z
Inactive At—
Source Posted At2026-06-15 19:58:27Z
Source Updated At—
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12.5pt;white-space:pre-wrap;\">About the Role:</strong></b><br><span style=\"white-space:pre-wrap;\">We are looking for a Customer Success Manager to build, retain, and grow a book of business comprising Closinglock's SMB Customers. You will be the voice of the customer within Closinglock and serve as the customer liaison with Closinglock's sales, services, product, and engineering teams. You will use a data-driven approach, applying best practices and solutions to ensure our customers realize value from Closinglock and achieve their business goals and objectives.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">As a successful Customer Success Manager, you’ll use your consultative mindset to build long-lasting partnerships with each customer. You’ll be instrumental in driving product adoption and customer achievement of ROI. You’ll provide product roadmap insights and share industry trends while encompassing Closinglock's values.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12.5pt;white-space:pre-wrap;\">What you’ll do:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Drive customer adoption and effective use of Closinglock by utilizing multiple resources to proactively monitor product usage trends and rollout of Closinglock across the organization</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Gain a deep understanding of your customer's business goals and desired outcomes by building trust and creating meaningful relationships among key stakeholders and executives</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Own the customer renewal and generate growth opportunities. Proactively identify, forecast, and manage customer risk to minimize churn, ensure strong customer engagement, and identify expansion opportunities that will enhance the customer experience</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Ensure customers understand the value Closinglock delivers to their business by conducting business reviews, on-site meetings, and attending industry events that mirror their business goals and objectives</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Proactively connect with customers regularly via phone, email, and semi-annual on-site visits, driving active engagement with the Closinglock Committee</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Participate in and help build our company culture</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Serve as a voice of CSMs within Closinglock, sharing your experiences in meetings while driving collaboration between offices to help unify our teams and build a strong culture</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Lead and inspire peers to exceed objectives, champion change, and scale Closinglock</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12.5pt;white-space:pre-wrap;\">What we’re looking for:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">4+ years of customer success management, account management, relationship management, or management consulting experience focused on SMB customers</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Post-sale experience is required</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Sales experience is not required, but previous experience is a plus as this role is responsible for customer renewals</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Demonstrated history of successful software customer service with proven experience renewing and expanding existing contracts</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Strong empathy for customers AND passion for revenue and growth</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Deep understanding of value drivers in recurring revenue business models</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Goal and results-oriented, optimistic, value-added mindset, proactive, and easily adapts to change</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Successful candidates are innovative, persuasive, and creative and have a genuine curiosity about their customers’ business</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><u><b><strong style=\"text-decoration:underline;white-space:pre-wrap;\">This is a full-time, in-person position in our Austin, TX office.</strong></b></u></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Perks &amp; Benefits</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Competitive salary</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Equity compensation</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Medical, dental, vision, and life insurance</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Unlimited PTO</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">401(k) match</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Maternity/paternity leave</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Fully-subsidized downtown parking</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Weekly lunch stipend</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Full access to onsite gym and locker rooms</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Monthly team get-togethers (Lunches, social events, sports outings, etc)</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</span></p>",
      "company": "<meta><h4 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:12pt;font-weight:600;letter-spacing:0px;margin-top:12px;margin-bottom:4px;text-align:left;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Company Overview</strong></b></h4><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $500B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product &amp; engineering, sales, partnerships, customer success, marketing, and finance.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Mission</strong></b><span style=\"white-space:pre-wrap;\">: Simplify the real estate closing experience for all parties</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Vision</strong></b><span style=\"white-space:pre-wrap;\">: Provide a secure and efficient transfer of data and funds</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">Check out our</span><b><strong style=\"white-space:pre-wrap;\">&nbsp;</strong></b><a href=\"https://www.closinglock.com/\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><b><strong style=\"white-space:pre-wrap;\">website</strong></b></a><b><strong style=\"white-space:pre-wrap;\">&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">to learn more about our company.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p>"
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