Support Engineer - Turkey (hybrid/remote)

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  "last_changed_at": "2026-05-30T06:08:08.169Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Turkey",
    "city": null,
    "region": null,
    "country": "Turkey",
    "is_remote": true,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:22:04.392Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Turkey",
      "city": null,
      "region": null,
      "country": "Turkey",
      "is_remote": true,
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    "countries": [
      "Turkey"
    ]
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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      "city": null,
      "state": null,
      "country": "Turkey",
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    "locationType": "1",
    "jobOpeningName": "Support Engineer - Turkey (hybrid/remote)",
    "departmentLabel": "Engineering",
    "employmentStatusLabel": "Full-Time"
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    },
    "datePosted": "2026-03-20",
    "atsLocation": {
      "city": null,
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      "country": "Turkey",
      "countryId": "215"
    },
    "description": "<p><span style=\"font-weight: bold\">Purpose of this Role:</span></p>\n<p><br></p>\n<p>To proactively manage customer interactions—both potential and existing—by providing exceptional support to the company’s sales and service functions. This role involves assisting with in-house engineering tasks related to product, process, and software enhancements.</p>\n<p>Additionally, it includes conducting product demonstrations, trials, installations, commissioning, maintenance, and troubleshooting at client sites as needed.</p>\n<p>The role also focuses on routine and corrective remote calibration of analysers. <br>Responsibilities extend to delivering presentations, generating reports, and performing data analysis to drive continuous improvement and customer satisfaction</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Education and Experience required:</span></p>\n<p><br></p>\n<ul>\n<li>B. Eng. Electronic or B. Eng. Mechatronic</li>\n<li>Linux Operating Systems, Bash Scripting, proficient in Excel, contract management, project management</li>\n<li>Minimum of 2 years in Electronic fault finding and improvements, Software development (Python, Pascal, C), Linux Systems, Engineering Support, and proven work experience on mineral processing plants.</li>\n<li>Fluency in English and one/more local/regional languages will be an added advantage.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Responsibilities:</span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\">Engineering (Hardware)</span></p>\n<ul>\n<li>Hardware maintenance</li>\n<li>Fault finding on instruments</li>\n<li>Repair/replace components as needed</li>\n<li>Test repairs to confirm error resolution</li>\n<li>Create hardware solutions to problems</li>\n</ul>\n<p> </p>\n<p><span style=\"text-decoration: underline\">Engineering (Software) </span></p>\n<ul>\n<li>Software maintenance</li>\n<li>Troubleshoot and bug-fix observed issues</li>\n</ul>\n<p> </p>\n<p><span style=\"text-decoration: underline\">Manufacturing</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Set up required software</span></li>\n<li>Assist with ad-hoc queries</li>\n<li>Source components where applicable</li>\n<li>Complete set up documentation as part of the QC process</li>\n<li>Assist with integrating new components</li>\n</ul>\n<p> </p>\n<p><span style=\"text-decoration: underline\">Product Improvement</span></p>\n<ul>\n<li>Assist with product and system improvement projects</li>\n<li>Identify potential product and system improvements</li>\n<li>Implement, test and roll-out software related improvements</li>\n</ul>\n<p> </p>\n<p><span style=\"text-decoration: underline\">Commercial</span></p>\n<ul>\n<li>Enhancing customer experience and driving business growth</li>\n<li>Support sales efforts by aligning customer requirements with product offerings and service capabilities, conducting product demonstrations and technical presentations</li>\n<li>Ensure all customer-facing documentation and reports are accurate, professional, and aligned with company objectives.</li>\n</ul>\n<p> </p>\n<p><span style=\"text-decoration: underline\">General Client Support</span></p>\n<ul>\n<li>Provide ongoing and ad hoc support to clients and subsidiaries.</li>\n<li>Maintain client relationships through proper communication</li>\n<li>Take responsibility for client issues by managing collaborative problem resolution</li>\n<li>Ownership of calibration and performance for multiple clients</li>\n<li>Support the renewal of Product Support Services (PSS) contracts by providing technical input and performance feedback.</li>\n</ul>\n<p> </p>\n<p><span style=\"text-decoration: underline\">Overall client satisfaction</span></p>\n<ul>\n<li>Assist in developing client references and case studies by capturing successful project outcomes, demonstrating value delivered, and strengthening overall client satisfaction and confidence</li>\n</ul>",
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    "jobOpeningName": "Support Engineer - Turkey (hybrid/remote)",
    "departmentLabel": "Engineering",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://draslovka.bamboohr.com/careers/323",
    "employmentStatusLabel": "Full-Time"
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