Customer Support Advocate FT

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    "id": "62",
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      "city": "Helena",
      "state": "Montana"
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    "jobOpeningName": "Customer Support Advocate FT",
    "departmentLabel": "Customer Support",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Helena",
      "state": "Montana",
      "postalCode": "59601",
      "addressCountry": "United States"
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    "datePosted": "2026-05-19",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Montana Internet is seeking a Customer Support Advocate to join our team, with a primary focus on<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">technical support and troubleshooting</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">In this role, you’ll be the first point of contact for customers experiencing internet or network-related issues. You’ll guide them through solutions, resolve connectivity problems, and ensure every interaction leaves them feeling confident and supported.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This position is ideal for someone who is<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">tech-savvy, curious, and enjoys solving problems</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, while also delivering a high-quality customer experience. While the role includes some billing and service-related support, the core focus is helping customers<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">get connected and stay connected</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide frontline technical support via phone, chat, and email</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Troubleshoot internet connectivity issues (fixed wireless and fiber)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist with home and business network setups (Wi-Fi, routers, connected devices, email, etc.)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Walk customers through step-by-step solutions in a clear and friendly way</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Create, document, and manage support tickets</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Escalate complex technical issues when needed</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support basic billing questions and payment processing</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Help customers understand service options and availability</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with internal teams including sales and field technicians</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Contribute to internal documentation and troubleshooting resources</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Deliver an exceptional, relationship-focused customer experience</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong communication skills, especially explaining technical concepts simply</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Problem-solving mindset with attention to detail</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to learn new tools and technologies quickly</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfortable multitasking across systems and customer interactions</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Positive attitude and team-oriented approach</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Customer service experience preferred; technical support experience is a plus</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Interest in networking, IT, or telecommunications is highly valued</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why Join Montana Internet?</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We’re a mission-driven company focused on delivering the<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">best customer experience possible</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">. Our team values:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Building real relationships with customers</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A no-pressure, service-first approach</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Curiosity and continuous learning</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaboration across teams</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You’ll receive hands-on training and real-world technical experience, with opportunities to grow your skills in networking and support.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Schedule &amp; Compensation</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We offer consistent, set shift options:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Shift Option 1:</span><br><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">8:00 AM – 5:00 PM (Monday–Friday)</span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Shift Option 2:</span><br><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">10:00 AM – 7:00 PM (Tuesday–Saturday)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Pay:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Depending on Experience </span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Health insurance (100% employer-paid)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Paid time off and sick leave begin accruing on your first day</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Paid holidays + floating holiday</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Company-paid home internet</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Work Environment</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This is an<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">in-office position</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>based in Helena, MT.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Equal Opportunity Employer</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Montana Internet is committed to creating a diverse and inclusive workplace. We make hiring decisions based on qualifications, merit, and business needs.</span></p>",
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