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Help Desk Manager - Mobile Devices

Ten4 · Mt. Laurel, NJ, 08054 · Remote · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyTen4
TitleHelp Desk Manager - Mobile Devices
Normalized title-
Department / team-
LocationMt. Laurel, NJ, United States
Work modelRemote / Remote
Employment typeFull Time
SalaryUSD
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-04-24 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ten4.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Mt. Laurel.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyTen4
Sourcee9e62702-12d3-4bf6-bfcd-f487cd559552
ATS providerJazzHR / ApplyToJob

Description

OpDecision is Hiring! OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services. The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer’s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more. OpDecision provides a great benefits package and 4 weeks of PTO to start!  Eight paid company holidays PTO for your birthday Health/dental/vision insurance 401(k) Tuition reimbursement/professional development Paid Parental Leave Room for growth We are searching for a candidate that can work Monday through Friday with regular  work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements. For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is  $70,000 - $85,000 per year , depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities. JOB TITLE: Wireless Help Desk Manager REPORTS TO: Director of Support Services POSITION SUMMARY: The Wireless Help Desk Manager oversees day-to-day operations of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals. ESSENTIAL DUTIES AND RESPONSIBILITIES:   Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets.  Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am – 5: 00 pm Eastern time. Open, respond, track, and close all tickets in a timely manner.   Escalate a ticket issue when appropriate. Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals.   Promptly update the internal customer ticketing system.   Learn each Assist account to properly support their needs and goals.   Work closely with the Assist account managers to provide best practices discussed on monthly review calls.   Attend one client audit review call per quarter.   Always accurately represent OpDecision and services in a professional manner.   Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions.   Provide management, training, and guidance to Tier 1 Support Specialists Participate in the establishment of clear and measurable goals. Provide a positive, upbeat, and motivating presence for the team. Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship. Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals. Collaborate with peers sharing knowledge of B360 and Opus order processing. Create and monitor appropriate metrics and KPI’s for team performance. Review and approve PTO requests from team and other HRIS functions. Ensure appropriate coverage/scheduling of Tier 1 Support Specialists Provide backup support to team members as needed.   Keep Directors/executive level informed at least weekly on progress of new hires. Perform other duties and responsibilities as assigned. QUALIFICATIONS :    Minimum 2 years’ experience managing direct reports. High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred.   Minimum 2 years’ experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required.   M inimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is preferred . Understanding of Microsoft Office, particularly Excel. Must be customer-service oriented.   Strong communication skills with ability to follow up clearly and effectively with others over the phone and email. Ability to meet SLA deadlines in a fast-paced environment. Positive outlook and ability to influence and motivate teams. Must possess a strong sense of urgency and attention to detail.   Demonstrated ability to prioritize multiple tasks to meet deadlines.   Demonstrated ability to work independently and interact in a collaborative manner with other team members.   Strong critical thinking and problem-solving skills required. Occasional travel as needed.   Must be authorized to work in the United States for any employer. Must be able to read, write, and speak English proficiently. About Ten4 & OpDecision Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring. Ten4’s mission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions. Equal Employment Opportunity Policy Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full job record

Job ID986df8e9c5c9299a97bfe6bb1a879d5ac276b570
Org ID8befda3e-bf37-47e6-95a9-e55daece8f35
Source IDe9e62702-12d3-4bf6-bfcd-f487cd559552
Board IDe9e62702-12d3-4bf6-bfcd-f487cd559552
Providerjazzhr
Provider Job Key0DdhXembTJ
TitleHelp Desk Manager - Mobile Devices
Normalized Title—
Statusactive
Activeyes
Location TextMt. Laurel, NJ, 08054
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNJ
CityMt. Laurel
Salary RawUSD
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ten4.applytojob.com/apply/0DdhXembTJ/Help-Desk-Manager-Mobile-Devices
Apply URLhttps://ten4.applytojob.com/apply/0DdhXembTJ/Help-Desk-Manager-Mobile-Devices
First Seen At2026-05-30 06:09:09Z
Last Seen At2026-06-06 10:47:46Z
Last Checked At2026-06-06 10:47:46Z
Last Changed At2026-05-30 06:09:09Z
Inactive At—
Source Posted At2026-04-24 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=ten4/date=2026-06-06/2026-06-06T10-47-46-224Z-9cf86ba794c7126373489e2531a6c4d147ce4075113cfeb68830e8afac1d1270.json
Event Fields
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  "last_changed_at": "2026-05-30T06:09:09.502Z",
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Parsed Structured
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Extensions
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Native Structured
{
  "detail": {
    "url": "https://ten4.applytojob.com/apply/jobs/details/0DdhXembTJ?&",
    "heading": "Help Desk Manager - Mobile Devices",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://ten4.applytojob.com/apply/0DdhXembTJ/Help-Desk-Manager-Mobile-Devices",
    "description_html": "<strong><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">OpDecision is Hiring! </span></span></span></span></strong><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services.</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer’s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more. <br><br>OpDecision provides a great benefits package and 4 weeks of PTO to start! </span></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Eight paid company holidays</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">PTO for your birthday</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Health/dental/vision insurance</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">401(k)</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Tuition reimbursement/professional development</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Paid Parental Leave</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Room for growth</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">We are searching for a candidate that can work Monday through Friday with regular <u>work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements. </u></span></span></span></span><br><br><strong>For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.</strong><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The starting pay range for this position is <strong>$70,000 - $85,000 per year</strong>, depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.</span></span></span></span><br><br><span style=\"font-size:20pt;\"><span style=\"font-family:'CG Times', serif;\"><span style=\"font-weight:bold;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">JOB TITLE: </span></span></span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Wireless Help Desk Manager</span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">REPORTS TO: </span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Director of Support Services</span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b>  </b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">POSITION SUMMARY:</span></span></u></b><b> </b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">The Wireless Help Desk Manager oversees day-to-day operations </span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals.  </span></span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">ESSENTIAL DUTIES AND RESPONSIBILITIES:</span></span></u></b><b> </b></span></span></span><ul><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. </span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am – 5: 00 pm Eastern time. </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Open, respond, track, and close all tickets in a timely manner.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Escalate a ticket issue when appropriate. </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Promptly update the internal customer ticketing system.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Learn each Assist account to properly support their needs and goals.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Work closely with the Assist account managers to provide best practices discussed on monthly review calls.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Attend one client audit review call per quarter.</span></span> </span></span></li></ul></li></ul><ul><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Always accurately represent OpDecision and services in a professional manner.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide management, training, and guidance to Tier 1 Support Specialists</span></span></span></span></span></span><ul style=\"list-style-type:circle;\"><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in the establishment of clear and measurable goals.</span></span></span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide a positive, upbeat, and motivating presence for the team. </span></span></span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.</span></span></span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.</span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with peers sharing knowledge of B360 and Opus order processing.</span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Create and monitor appropriate metrics and KPI’s for team performance.</span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Review and approve PTO requests from team and other HRIS functions.</span></span></span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure appropriate coverage/scheduling of Tier 1 Support Specialists</span></span></span></span></span></span></li></ul></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide backup support to team members as needed.</span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Keep Directors/executive level informed at least weekly on progress of new hires.</span></span></span></span></span></li></ul><ul><li class=\"p1\" style=\"margin-left:8px;\"><span style=\"font-size:8.5pt;\"><span><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other duties and responsibilities as assigned. </span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">QUALIFICATIONS</span></span></span></span></u></b><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">:</span></span></span></span></b>  <span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><strong><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Minimum 2 years’ experience managing direct reports.</span></span></span></span></span></span></strong></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred.</span></span><b> </b></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#3b3b3b;\"><strong>Minimum 2 years’ experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required.</strong> </span></span></span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><font color=\"#3b3b3b\">M</font><span style=\"color:#201f1e;\">inimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is <u>preferred</u>.</span></span></span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Understanding of Microsoft Office, particularly Excel. </span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be customer-service oriented.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong communication skills with ability to follow up clearly and effectively with others over the phone and email. </span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to meet SLA deadlines in a fast-paced environment.</span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Positive outlook and ability to influence and motivate teams.</span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must possess a strong sense of urgency and attention to detail.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrated ability to prioritize multiple tasks to meet deadlines.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrated ability to work independently and interact in a collaborative manner with other team members.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong critical thinking and problem-solving skills required. </span></span></span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Occasional travel as needed.</span></span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Must be authorized to work in the United States for any employer. </span></span></span></span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Must be able to read, write, and speak English proficiently. </span></span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">About Ten4 & OpDecision</span></span></u></b>  </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring. Ten4’s mission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions. </span></span></span></span> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Equal Employment Opportunity Policy</span></span></u></b> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</span></span></span></span> </span></span></span><br><br><br> ",
    "description_text": "OpDecision is Hiring!\n OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services.\n The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer’s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more.\nOpDecision provides a great benefits package and 4 weeks of PTO to start!  Eight paid company holidays\n PTO for your birthday\n Health/dental/vision insurance\n 401(k)\n Tuition reimbursement/professional development\n Paid Parental Leave\n Room for growth\n We are searching for a candidate that can work Monday through Friday with regular  work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements.\n For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.\n The starting pay range for this position is  $70,000 - $85,000 per year , depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.\n JOB TITLE: Wireless Help Desk Manager\n REPORTS TO: Director of Support Services\n POSITION SUMMARY:\n The Wireless Help Desk Manager oversees day-to-day operations of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals.\n ESSENTIAL DUTIES AND RESPONSIBILITIES:   Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets.\n Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am – 5: 00 pm Eastern time. Open, respond, track, and close all tickets in a timely manner.\n Escalate a ticket issue when appropriate.\n Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals.\n Promptly update the internal customer ticketing system.\n Learn each Assist account to properly support their needs and goals.\n Work closely with the Assist account managers to provide best practices discussed on monthly review calls.\n Attend one client audit review call per quarter.\n Always accurately represent OpDecision and services in a professional manner.\n Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions.\n Provide management, training, and guidance to Tier 1 Support Specialists Participate in the establishment of clear and measurable goals.\n Provide a positive, upbeat, and motivating presence for the team.\n Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.\n Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.\n Collaborate with peers sharing knowledge of B360 and Opus order processing.\n Create and monitor appropriate metrics and KPI’s for team performance.\n Review and approve PTO requests from team and other HRIS functions.\n Ensure appropriate coverage/scheduling of Tier 1 Support Specialists\n Provide backup support to team members as needed.\n Keep Directors/executive level informed at least weekly on progress of new hires.\n Perform other duties and responsibilities as assigned.\n QUALIFICATIONS :    Minimum 2 years’ experience managing direct reports.\n High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred.\n Minimum 2 years’ experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required.\n M inimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is preferred .\n Understanding of Microsoft Office, particularly Excel.\n Must be customer-service oriented.\n Strong communication skills with ability to follow up clearly and effectively with others over the phone and email.\n Ability to meet SLA deadlines in a fast-paced environment.\n Positive outlook and ability to influence and motivate teams.\n Must possess a strong sense of urgency and attention to detail.\n Demonstrated ability to prioritize multiple tasks to meet deadlines.\n Demonstrated ability to work independently and interact in a collaborative manner with other team members.\n Strong critical thinking and problem-solving skills required.\n Occasional travel as needed.\n Must be authorized to work in the United States for any employer.\n Must be able to read, write, and speak English proficiently.\n About Ten4 & OpDecision\n Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring. Ten4’s mission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions.\n Equal Employment Opportunity Policy\n Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.",
    "jsonld_jobposting": {
      "url": "https://ten4.applytojob.com/apply/0DdhXembTJ/Help-Desk-Manager-Mobile-Devices",
      "@type": "JobPosting",
      "title": "Help Desk Manager - Mobile Devices",
      "@context": "http://schema.org/",
      "baseSalary": {
        "@type": "MonetaryAmount",
        "value": {
          "@type": "QuantitativeValue",
          "maxValue": 85000,
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      },
      "datePosted": "2026-04-24",
      "description": "<strong><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">OpDecision is Hiring! </span></span></span></span></strong><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services.</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer’s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more. <br><br>OpDecision provides a great benefits package and 4 weeks of PTO to start! </span></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Eight paid company holidays</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">PTO for your birthday</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Health/dental/vision insurance</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">401(k)</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Tuition reimbursement/professional development</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Paid Parental Leave</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Room for growth</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">We are searching for a candidate that can work Monday through Friday with regular <u>work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements. </u></span></span></span></span><br><br><strong>For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.</strong><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Courier New';\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The starting pay range for this position is <strong>$70,000 - $85,000 per year</strong>, depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.</span></span></span></span><br><br><span style=\"font-size:20pt;\"><span style=\"font-family:'CG Times', serif;\"><span style=\"font-weight:bold;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">JOB TITLE: </span></span></span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Wireless Help Desk Manager</span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">REPORTS TO: </span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Director of Support Services</span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b>  </b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">POSITION SUMMARY:</span></span></u></b><b> </b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">The Wireless Help Desk Manager oversees day-to-day operations </span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals.  </span></span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">ESSENTIAL DUTIES AND RESPONSIBILITIES:</span></span></u></b><b> </b></span></span></span><ul><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. </span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am – 5: 00 pm Eastern time. </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Open, respond, track, and close all tickets in a timely manner.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Escalate a ticket issue when appropriate. </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Promptly update the internal customer ticketing system.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Learn each Assist account to properly support their needs and goals.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Work closely with the Assist account managers to provide best practices discussed on monthly review calls.</span></span> </span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Attend one client audit review call per quarter.</span></span> </span></span></li></ul></li></ul><ul><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Always accurately represent OpDecision and services in a professional manner.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide management, training, and guidance to Tier 1 Support Specialists</span></span></span></span></span></span><ul style=\"list-style-type:circle;\"><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in the establishment of clear and measurable goals.</span></span></span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide a positive, upbeat, and motivating presence for the team. </span></span></span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.</span></span></span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.</span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with peers sharing knowledge of B360 and Opus order processing.</span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Create and monitor appropriate metrics and KPI’s for team performance.</span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Review and approve PTO requests from team and other HRIS functions.</span></span></span></span></span></span></li><li class=\"p1\" style=\"margin-left:16px;\"><span style=\"font-size:8.5pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure appropriate coverage/scheduling of Tier 1 Support Specialists</span></span></span></span></span></span></li></ul></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide backup support to team members as needed.</span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Keep Directors/executive level informed at least weekly on progress of new hires.</span></span></span></span></span></li></ul><ul><li class=\"p1\" style=\"margin-left:8px;\"><span style=\"font-size:8.5pt;\"><span><span style=\"font-family:Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other duties and responsibilities as assigned. </span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">QUALIFICATIONS</span></span></span></span></u></b><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">:</span></span></span></span></b>  <span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><strong><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Minimum 2 years’ experience managing direct reports.</span></span></span></span></span></span></strong></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred.</span></span><b> </b></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#3b3b3b;\"><strong>Minimum 2 years’ experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required.</strong> </span></span></span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><font color=\"#3b3b3b\">M</font><span style=\"color:#201f1e;\">inimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is <u>preferred</u>.</span></span></span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Understanding of Microsoft Office, particularly Excel. </span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be customer-service oriented.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong communication skills with ability to follow up clearly and effectively with others over the phone and email. </span></span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to meet SLA deadlines in a fast-paced environment.</span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Positive outlook and ability to influence and motivate teams.</span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must possess a strong sense of urgency and attention to detail.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrated ability to prioritize multiple tasks to meet deadlines.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrated ability to work independently and interact in a collaborative manner with other team members.</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong critical thinking and problem-solving skills required. </span></span></span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Occasional travel as needed.</span></span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Must be authorized to work in the United States for any employer. </span></span></span></span></span></span></span></li><li class=\"paragraph\" style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Must be able to read, write, and speak English proficiently. </span></span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">About Ten4 & OpDecision</span></span></u></b>  </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring. Ten4’s mission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions. </span></span></span></span> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Equal Employment Opportunity Policy</span></span></u></b> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</span></span></span></span> </span></span></span><br><br><br> ",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "08054",
          "addressRegion": "NJ",
          "addressLocality": "Mt. Laurel"
        }
      },
      "validThrough": "2026-07-23",
      "uniqueJobCode": "job_20260424173308_WEA6Q9ICNIBDJGOR",
      "employmentType": "FULL_TIME",
      "jobLocationType": "TELECOMMUTE",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20221111170144_GDKBRMV1M5PIN2GN/logos/20221215203103_ten4_color_logo_2inchresized.png",
        "name": "Ten4",
        "@type": "Organization",
        "sameAs": "https://www.ten4.us/"
      },
      "experienceRequirements": "Manager/Supervisor",
      "applicantLocationRequirements": {
        "name": "US",
        "@type": "Country"
      }
    }
  },
  "list_job": {
    "id": "0DdhXembTJ",
    "title": "Help Desk Manager - Mobile Devices",
    "detailUrl": "https://ten4.applytojob.com/apply/jobs/details/0DdhXembTJ?&"
  },
  "detail_errors": []
}
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