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Computer User Support Specialist

5330343c 20f8 4939 818b 05c605dedc1e 19000101 000001 · Hill Air Force Base, UT, US, Hill Air Force Base, UT · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5330343c 20f8 4939 818b 05c605dedc1e 19000101 000001
TitleComputer User Support Specialist
Normalized title-
Department / team-
LocationHill Air Force Base, UT, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-09 / 2026-06-10
Changed / last seen2026-06-20 / 2026-06-20

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PageWhat it containsOpen
Company jobsActive postings from 5330343c 20f8 4939 818b 05c605dedc1e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Hill Air Force Base.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5330343c 20f8 4939 818b 05c605dedc1e 19000101 000001
Source76a88ebb-23cb-49ec-808a-dba851cd6171
ATS providerADP Workforce Now Recruiting

Description

Mission Fed95, LLC, is a 100% Tribally-owned, Native American SBA 8(a) small business of the Nottawaseppi Huron Band of the Potawatomi (NHBP). Headquartered in Southwest Michigan and supporting federal contracts world-wide, Fed95 is part of a portfolio of companies managed by Waseyabek Development Company, LLC, a 100% Tribally-owned economic development firm focused on income diversification on behalf of NHBP. Fed95 is a well-funded experienced small business with substantial liquid assets and experience in federal contracting. Fed95 is well-versed in federal contract compliance and provides outstanding support services to our Government clients. Position Summary The Computer User Support Specialist supports the End User Services functional line for the Hill CEDC IT Operations & Maintenance contract at Hill AFB by providing technical assistance and troubleshooting support to end users across enterprise IT environments. This role serves as a primary point of contact for users experiencing hardware, software, account access, peripheral, and connectivity issues. The Computer User Support Specialist diagnoses and resolves technical problems, documents support activities, supports device lifecycle management, and ensures users receive timely and effective service while maintaining compliance with established service management processes and security requirements. Responsibilities Fields phone calls, submits and assigns work orders and incident tickets in the approved triage and routes Manages ticket prioritization. Performs sprint-based scheduling of all workloads received per GAO best practices and DCMA 14-point inspection criteria. Maintains visibility across all open tickets, escalates incidents approaching SLA thresholds, and ensures closure is confirmed before tickets are resolved. Produces monthly KPI metrics including ticket volume, mean time to acknowledge, mean time to resolve, SLA compliance rates, and customer satisfaction scores. Supports FFR/AAR production by logging hours and compiling initial Help Desk. Support workstation deployment, refresh, relocation, and retirement activities. Escalate complex technical issues to appropriate functional teams and track resolution through completion. Maintain accurate documentation of troubleshooting steps, resolutions, asset assignments, and support activities. Support hardware and software inventory management and asset accountability processes. Assist with implementation of system updates, patches, and approved technology changes. Clearly and effectively communicate with users, SMEs, teams, and functional line leads. Ensure all support activities are timely and meet accuracy, completeness, and auditability standards. Minimum Qualifications, Knowledge, Skills, and Abilities Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field 5+ years of experience providing end-user technical support in an enterprise IT environment. Experience troubleshooting Windows operating systems, desktop applications, and peripheral devices. Knowledge of Microsoft Office 365 and common enterprise productivity tools. Experience using ticketing or IT Service Management (ITSM) platforms. Ability to diagnose and resolve technical issues using structured troubleshooting methodologies. Strong customer service, communication, and interpersonal skills. Ability to obtain and maintain a Secret clearance. Ability to pass a pre-employment drug screen and background investigation. U.S. citizenship required. Preferred Qualifications CompTIA A+, Network+, Security+, or equivalent industry certification. ITIL Foundation certification. Experience supporting Department of Defense (DoD) users and environments. Experience supporting classified or secure computing environments. Working Conditions / Environment / Physical Demands Position is performed on‑site at Hill AFB, Utah, in a secure professional environment. Standard work schedule is Monday–Friday during normal business hours, with occasional evening or weekend work to meet critical deadlines. Core duty hours: Monday–Friday, 0600–1800 MST. Work involves extensive computer and secure network use, including prolonged periods of sitting and screen time. Requires independent work with minimal supervision, as well as collaboration with cross‑functional teams, subcontractors, and Government stakeholders. Occasional travel may be required for customer meetings, training, or program reviews. Disclaimer This job description outlines the general nature and level of work expected of the Senior Technology Business Management Analyst. It is not an exhaustive list of all duties, responsibilities, or qualifications. Additional tasks may be assigned as required by the contract or mission needs.

Full job record

Job ID986550ae8bba5938115769adbe0e3c105ceb5764
Org IDb3a043ef-9986-46c1-99aa-bc3d13b5d88f
Source ID76a88ebb-23cb-49ec-808a-dba851cd6171
Board ID76a88ebb-23cb-49ec-808a-dba851cd6171
Provideradp_workforcenow
Provider Job Key570304
TitleComputer User Support Specialist
Normalized Title—
Statusactive
Activeyes
Location TextHill Air Force Base, UT, US, Hill Air Force Base, UT
Department—
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Employment Type—
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CountryUnited States
RegionUT
CityHill Air Force Base
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5330343c-20f8-4939-818b-05c605dedc1e&ccId=19000101_000001&lang=en_US&type=JS&jobId=570304&jwId=9200957798689_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5330343c-20f8-4939-818b-05c605dedc1e&ccId=19000101_000001&lang=en_US&type=JS&jobId=570304&jwId=9200957798689_1
First Seen At2026-06-10 12:16:47Z
Last Seen At2026-06-20 13:03:18Z
Last Checked At2026-06-20 13:03:18Z
Last Changed At2026-06-20 13:03:18Z
Inactive At—
Source Posted At2026-06-09 18:44:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><u>Mission</u></span></strong></p><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Fed95, LLC, is a 100% Tribally-owned, Native American SBA 8(a) small business of the Nottawaseppi Huron Band of the Potawatomi (NHBP). Headquartered in Southwest Michigan and supporting federal contracts world-wide, Fed95 is part of a portfolio of companies managed by Waseyabek Development Company, LLC, a 100% Tribally-owned economic development firm focused on income diversification on behalf of NHBP. Fed95 is a well-funded experienced small business with substantial liquid assets and experience in federal contracting. Fed95 is well-versed in federal contract compliance and provides outstanding support services to our Government clients.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Position Summary</u></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">The Computer User Support Specialist supports the End User Services functional line for the Hill CEDC IT Operations &amp; Maintenance contract at Hill AFB by providing technical assistance and troubleshooting support to end users across enterprise IT environments. This role serves as a primary point of contact for users experiencing hardware, software, account access, peripheral, and connectivity issues. The Computer User Support Specialist diagnoses and resolves technical problems, documents support activities, supports device lifecycle management, and ensures users receive timely and effective service while maintaining compliance with established service management processes and security requirements.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Responsibilities</u></strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Fields phone calls, submits and assigns work orders and incident tickets in the approved triage and routes&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manages ticket prioritization.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Performs sprint-based scheduling of all workloads received per GAO best practices and DCMA 14-point inspection criteria.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintains visibility across all open tickets, escalates incidents approaching SLA thresholds, and ensures closure is confirmed before tickets are resolved.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Produces monthly KPI metrics including ticket volume, mean time to acknowledge, mean time to resolve, SLA compliance rates, and customer satisfaction scores.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Supports FFR/AAR production by logging hours and compiling initial Help Desk.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Support workstation deployment, refresh, relocation, and retirement activities.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Escalate complex technical issues to appropriate functional teams and track resolution through completion.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintain accurate documentation of troubleshooting steps, resolutions, asset assignments, and support activities.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Support hardware and software inventory management and asset accountability processes.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Assist with implementation of system updates, patches, and approved technology changes.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Clearly and effectively communicate with users, SMEs, teams, and functional line leads.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensure all support activities are timely and meet accuracy, completeness, and auditability standards.</li></ul><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Minimum Qualifications, Knowledge, Skills, and Abilities</u></strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Bachelor&rsquo;s degree in Information Technology, Computer Science, Information Systems, or related field&nbsp;</li></ul><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">5+ years of experience providing end-user technical support in an enterprise IT environment.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience troubleshooting Windows operating systems, desktop applications, and peripheral devices.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Knowledge of Microsoft Office 365 and common enterprise productivity tools.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience using ticketing or IT Service Management (ITSM) platforms.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to diagnose and resolve technical issues using structured troubleshooting methodologies.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong customer service, communication, and interpersonal skills.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to obtain and maintain a Secret clearance.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to pass a pre-employment drug screen and background investigation.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">U.S. citizenship required.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Preferred Qualifications</u></strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">CompTIA A+, Network+, Security+, or equivalent industry certification.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">ITIL Foundation certification.&nbsp;</li></ul></div><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience supporting Department of Defense (DoD) users and environments.&nbsp;</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience supporting classified or secure computing environments.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Working Conditions / Environment / Physical Demands</u></strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Position is performed on‑site at Hill AFB, Utah, in a secure professional environment.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Standard work schedule is Monday&ndash;Friday during normal business hours, with occasional evening or weekend work to meet critical deadlines.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Core duty hours: Monday&ndash;Friday, 0600&ndash;1800 MST.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Work involves extensive computer and secure network use, including prolonged periods of sitting and screen time.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Requires independent work with minimal supervision, as well as collaboration with cross‑functional teams, subcontractors, and Government stakeholders.</li><li style=\"margin-left: 0in; font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Occasional travel may be required for customer meetings, training, or program reviews.</li></ul><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Disclaimer</u></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 18px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">This job description outlines the general nature and level of work expected of the Senior Technology Business Management Analyst. It is not an exhaustive list of all duties, responsibilities, or qualifications. Additional tasks may be assigned as required by the contract or mission needs.</span></p></div></div>\n",
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