Business Operations Assistant

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  "active_status": "active"
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  "language": "en",
  "location": {
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    "country": "South Africa - REMOTE",
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{
  "id": "2647964",
  "name": "Business Operations Assistant",
  "office": "South Africa - REMOTE",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-26T16:02:08+00:00",
  "seniority": "experienced",
  "department": "Client Services",
  "occupation": "general_other_administrative_clerical",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Job Description",
      "value": "This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment.  <br><br>Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day. <br>This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.  <br><br>Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders.  <br><br>You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders. <br><br>This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting."
    },
    {
      "name": "Key Responsibilities and Skills",
      "value": "<strong> Core Business Support & Workflow Delivery </strong><br><ul><li><span><span>Working within a small team, collaborating on </span><span>the end-to-end delivery of business assignments.</span></span></li><li><span><span>Prioritising and organising workload across multiple tasks and workstreams.</span></span></li><li><span><span>Tracking progress against SLAs and KPIs using digital tools.</span></span></li><li><span><span>Maintaining </span><span>accurate </span><span>documentation and ensuring quality standards are met.</span></span></li><li><span><span>Using systems, platforms, and digital tools to deliver work efficiently.</span></span></li><li><span><span>Collaborating with team members to ensure consistent, high-quality output.</span></span></li></ul><strong>Data Operations  </strong><br><ul><li><span><span>Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.</span></span></li><li><span><span>Processing, cleaning, and </span><span>validating </span><span>raw data using spreadsheets and digital tools.</span></span></li><li><span><span>Designing, building, and </span><span>maintaining </span><span>interactive dashboards, reports, and internal knowledge bases (</span><span>i.e. </span><span>Google </span><span>Workspace</span><span>, </span><span>Microsites </span><span>and </span><span>Notebook LM</span><span>).</span></span></li><li><span><span>Translating raw data into clear, visually compelling, and actionable insights.</span></span></li><li><span><span>Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.</span></span></li><li><span><span>Supporting the development and maintenance of communication assets, reporting templates, and data definitions.</span></span></li><li><span><span>Developing and documenting standardi</span><span>s</span><span>ed processes, standards, and best practices for the content and data lifecycle.</span></span></li></ul><strong>Stakeholder Communication </strong><br><ul><li><span><span>Providing updates to stakeholders on project progress, outputs, and dashboard findings.</span></span></li><li><span><span>Working with stakeholders to understand reporting needs, communication requirements, and KPIs.</span></span></li><li><span><span>Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.</span></span></li><li><span><span>Supporting issue resolution, service quality, and continuous improvement initiatives.</span></span></li></ul>"
    },
    {
      "name": "Skills",
      "value": "<em>We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way. <br></em><br><strong>Essential </strong><br><ul><li><span><span>Proven experience in administration, business operations, data entry, content management, or operational support roles.</span></span></li><li><span><span>S</span><span>preadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.</span></span></li><li><span><span>Expert </span><span>proficiency </span><span>in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).</span></span></li><li><span><span>A demonstrable ability to </span><span>showcase </span><span>high-quality dashboards or reports during the interview stage that </span><span>showcase </span><span>analytical clarity and visual standards.</span></span></li><li><span><span>Excellent written and verbal communication skills with the ability to simplify complex information.</span></span></li><li><span><span>Confidence working with multiple systems, software, and platforms in a tech-enabled environment.</span></span></li></ul><strong>Desirable </strong><br>While not essential, the following would be advantageous: <br><ul><li><span><span>Strong understanding of relational databases and experience querying data using SQL.</span></span></li><li><span><span>Experience working with CMS or CRM platforms.</span></span></li><li><span><span>Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters.</span></span></li><li><span><span>Familiarity with data governance, version control, or structured documentation best practices.</span></span></li><li><span><span>Experience working in a fast-paced, KPI/SLA-driven environment.</span></span></li><li><span><span>Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field.</span></span></li></ul>We value transferable skills and diverse experience, so if your background doesn’t align perfectly but you can demonstrate strong organisational capability and professionalism, we still encourage you to apply."
    },
    {
      "name": "Experience",
      "value": "<strong>You will thrive in this role if you: </strong><br><ul><li><span><span>Have experience in administrative, operational, or service delivery roles.</span></span></li><li><span><span>Are comfortable and experienced working an afternoon/evening shift pattern to support international time zones.</span></span></li><li><span><span>Are highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines.</span></span></li><li><span><span>Enjoy working with data and turning complex information into clear, structured, and user-friendly formats.</span></span></li><li><span><span>Have a keen eye for formatting consistency and strong attention to detail.</span></span></li><li><span><span>Are passionate about making data accessible and understandable to non-technical users.</span></span></li><li><span><span>Understand that a beautiful dashboard or report is only as good as its underlying data integrity.</span></span></li></ul>"
    },
    {
      "name": "Work Remotely",
      "value": "Yes"
    },
    {
      "name": "Schedule",
      "value": "<strong>Hours: </strong>37.5 hours per week, Monday–Friday <br><ul><li style=\"font-weight:bold;\"><span><span><strong>UK:</strong></span></span><span><span>14:00–22:30 GMT/BST</span></span></li><li style=\"font-weight:bold;\"><span><span><strong>South Africa:</strong></span></span><span><span>16:00–00:30 SAST</span></span></li><li><span><span><strong>Shift Alignment:</strong> </span></span><span><span>Aligned to cover the 09:00–17:30 EST business day</span><span>, where key client contact is based.</span></span><ul style=\"font-weight:initial;\"><li><span><span>Please note:</span></span><span><span>a later shift pattern can be accommodated if preferred, but we are unable to support an earlier start time for this role.</span></span></li></ul></li></ul>"
    },
    {
      "name": "Job Type",
      "value": "Full-time, permanent"
    },
    {
      "name": "What's in it for you?",
      "value": "We’re ambitious about where we’re going and we’re looking for people who want to grow with us. <br><ul><li><span><span>Competitive salary </span></span></li><li><span><span>33 days holiday </span></span></li><li><span><span>Fully remote</span></span></li><li><span><span>Ongoing development and career opportunities </span></span></li><li><span><span>Department incentives </span></span></li><li><span><span>Employee Assistance Programme</span></span></li><li><span><span>A genuinely positive, people-first culture </span></span></li></ul>"
    },
    {
      "name": "How to Apply",
      "value": "<strong>Step 1:</strong> Please send us a copy of your CV and a cover letter that outlines how your experience maps to the three core areas of this position: business support, data operations, and stakeholder communication.<br><br><strong>Step 2:</strong> We ask that you commit to completing a short AI interview which will last no longer than 5 minutes.<br><br><strong>Step 3:</strong> If successful you'll get an opportunity to meet our team for an online interview. Please note that we may ask you to prepare a short task ahead of the interview."
    }
  ],
  "occupationCategory": "administrative_and_clerical",
  "recruitingCategory": null
}