Client Onboarding Co-ordinator (with French or German)

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  "last_changed_at": "2026-06-02T10:33:44.587Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Leeds, West Yorkshire, LS6 2AH, United Kingdom",
    "city": "Leeds",
    "region": "West Yorkshire",
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    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T09:20:23.855Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Leeds, West Yorkshire, LS6 2AH, United Kingdom",
      "city": "Leeds",
      "region": "West Yorkshire",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
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    "id": "994",
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    "location": {
      "city": "Leeds",
      "state": "West Yorkshire"
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    "location": {
      "city": "Leeds",
      "state": "West Yorkshire",
      "postalCode": "LS6 2AH",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-05-27",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">⭐ Your next adventure awaits here ⭐</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We’re looking for an enthusiastic and client-focused <span style=\"font-weight: bold\">Onboarding Co-ordinator</span> to join our Equinox team. This is a fantastic opportunity for someone with a technical mindset and a passion for working with clients to build a career in the Intellectual Property industry.</span><br><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br>🔎 The Equinox product: an IP management software for law firms and corporates around the world. Our system helps IP professionals seamlessly manage the protection of their intellectual property portfolio.<br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">This role will include:<br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Lead client onboarding journeys from contract signature through successful go-live</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Act as the primary point of contact during onboarding phases</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Develop onboarding schedule and timelines</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Deliver product training sessions to end users.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Configure technical solutions to meet client requirements</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work both independently and as part of a team on a range of onboarding projects</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work closely with clients to ensure a successful system implementation</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work to regular client deadlines &amp; internal deadlines</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Carry out ad hoc system configuration tasks and trainings for existing clients</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate with Sales, Product, and Support teams to ensure seamless client experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">The successful candidate must be:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Self-motivated, technically minded, pro-active and an excellent communicator.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent attention to detail</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Empathy and relationship-building</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proactive and solutions-oriented</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Fluency in English <span style=\"font-weight: bold; text-decoration: underline\">AND </span>French or German. Spanish would be good to have as well</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">An excellent ability to manage time and work to deadlines</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong IT skills, including Microsoft office, Project Management tools, communication tools</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Good organization skills</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Join Questel, a growing international company, and live a great human adventure! 🤝</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">What we have to offer…</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Full time - permanent contract </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Flexible working hours, hybrid office/home working<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">25 days annual leave that increases with length of service<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">An inclusive culture and international team: Offices in the USA, EMEA and APAC</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Best of both worlds: agility and growth with structured onboarding and continuous learning</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Job location</span><span style=\"font-weight: bold\">:</span> UK - Leeds (hybrid)</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.</em></span></p>\n<p><br></p>",
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