Home › Companies › 86c43ed6 52d8 4d54 Baf5 359f04a9cdb7 19000101 000001 › Appointment / Therapy Coordinator
Appointment / Therapy Coordinator
86c43ed6 52d8 4d54 Baf5 359f04a9cdb7 19000101 000001 · Providence, RI, US, Providence, RI · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 86c43ed6 52d8 4d54 Baf5 359f04a9cdb7 19000101 000001 |
| Title | Appointment / Therapy Coordinator |
| Normalized title | - |
| Department / team | - |
| Location | Providence, RI, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-26 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 86c43ed6 52d8 4d54 Baf5 359f04a9cdb7 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Providence. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 86c43ed6 52d8 4d54 Baf5 359f04a9cdb7 19000101 000001 |
| Source | 88bab38f-64ee-4a4b-b0cd-07b8da641469 |
| ATS provider | ADP Workforce Now Recruiting |
Description
GENERAL SUMMARY OF DUTIES:
This team-oriented position is responsible for answering incoming calls for all Physician, Physical & Hand Therapy locations; scheduling, rescheduling and canceling patient therapy appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned. Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.
Essential Job Functions:
Promptly answer the telephone using positive and clear communication. Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance). Work closely with the billing team for insurance eligibility, and insurance referral requirements. Maintain & stay up to date with UOI Physical Therapy & Hand Therapy policies and procedures. Schedule appointment – triage patient problem and schedule with appropriate therapist or physician . Review appointment date, time, location, and provider name with caller. Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.). Remind caller of cancellation/no-show policy. Answer questions and offer other information, as requested, to provide patient-focused. service and a positive impression of the organization.
Collaborate with Therapists & Therapy Reception teams to resolve patient care concerns and workflow changes. Efficient use of OptimisPT & Athena EMR for appointment scheduling as well as sending messages to providers and coworkers. Demonstrate superior customer service to patients and fellow University Orthopedics colleagues. Additional duties as assigned by the Manager to meet department needs.
Requirements:
High school graduate with demonstrated maturity to deal with confidential information. Must be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours. Ability to communicate effectively on the telephone. Ability to handle a "call center" environment: work quickly and multi-task. Ability to handle confidential and sensitive information. Ability to exercise good telephone manners to handle calls appropriately. Ability to demonstrate compassion and sensitivity to caller. Ability to demonstrate good customer service. Ability to work in a team-oriented environment. Very familiar with computer functions and Microsoft programs. Ability to type quickly and accurately while speaking on the phone. Pertinent job-related experience such as medical office receptionists and medical assistants with familiarity with medical terminology, but willing to train a strong candidate. Professional, pleasant, cheerful, and neat appearance required. Ethical and positive work principles. Ability to speak Spanish and/or Portuguese a plus. Must be able to travel to all sites if/when necessary.
Full job record
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| Org ID | 030a34a4-445d-4dcb-b924-103aee41682e |
| Source ID | 88bab38f-64ee-4a4b-b0cd-07b8da641469 |
| Board ID | 88bab38f-64ee-4a4b-b0cd-07b8da641469 |
| Provider | adp_workforcenow |
| Provider Job Key | 641180 |
| Title | Appointment / Therapy Coordinator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Providence, RI, US, Providence, RI |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | RI |
| City | Providence |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=86c43ed6-52d8-4d54-baf5-359f04a9cdb7&ccId=19000101_000001&lang=en_US&type=JS&jobId=641180&jwId=9202036110562_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=86c43ed6-52d8-4d54-baf5-359f04a9cdb7&ccId=19000101_000001&lang=en_US&type=JS&jobId=641180&jwId=9202036110562_1 |
| First Seen At | 2026-05-31 18:42:44Z |
| Last Seen At | 2026-06-06 11:58:03Z |
| Last Checked At | 2026-06-06 11:58:03Z |
| Last Changed At | 2026-06-06 11:58:03Z |
| Inactive At | — |
| Source Posted At | 2026-05-26 18:06:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=86c43ed6-52d8-4d54-baf5-359f04a9cdb7|19000101_000001/date=2026-06-06/2026-06-06T11-57-59-392Z-f2d4d50181b6bd7eb8a1568d47ef713686cbd7abdf03594369eab218405bcff4.json |
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