Service Desk Technician (Intermediate-Level)

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          "text": "<p>Link Solutions is seeking a&#xa0;<strong>Service Desk Technician (Intermediate-Level)&#xa0;</strong>to join our team at White Sands Missile Range, NM.</p><ul><li>Must be a U.S. citizen with an active DoW Top Secret&#xa0;Clearance</li><li>IAT Level II Certification equivalent or higher</li><li>Non-remote&#xa0;(relocation incentive&#xa0;available)</li></ul><p>Join a mission-driven team supporting the Army Research Laboratory (ARL), where your technical expertise directly contributes to critical research and national security initiatives. As a Service Desk Technician, you will be the front line of IT support, serving as the trusted technical resource for end users and stakeholders across a dynamic enterprise environment.</p><p>This is an opportunity to be part of a collaborative and highly skilled team that values innovation, professional growth, and work-life balance. You'll gain hands-on experience supporting advanced technologies, solving complex technical challenges, and helping drive operational excellence within a leading federal IT environment.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Deliver Tier I and Tier II technical support for a wide range of hardware, software, mobile devices, and enterprise IT systems.</li><li>Provide exceptional customer service by troubleshooting, diagnosing, and resolving technical issues quickly and effectively.</li><li>Recommend system and process improvements to enhance the user experience and optimize information systems and network resources.</li><li>Escalate and coordinate complex issues with Tier III support teams and technical specialists to ensure timely resolution.</li><li>Collaborate with infrastructure, network operations, systems engineering, cybersecurity, and application support teams to restore services and address root causes.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions in accordance with established procedures.</li><li>Support a fast-paced environment where your problem-solving skills help maintain critical mission operations.</li></ul><p><em>Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.&#xa0;</em></p>",
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          "text": "<ul><li>U.S. citizen with an active DoW Top Secret&#xa0;Clearance</li><li>BA/BS Degree in Computer Science or Information Technology with two (2+)&#xa0;years of experience OR five (5+) years of relevant experience working in an IT or Service Desk environment.</li><li>IAT Level II Certification equivalent or higher per&#xa0;DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security,&#xa0;GICSP,&#xa0;GSEC, SSCP, etc.).</li><li>Experience creating and modifying documentation for technical processes and procedures.</li><li>Proficiency with Microsoft Office products.</li><li>Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.</li><li>Ability to work in a fast-paced and constantly evolving environment.  </li></ul><p><strong>Preferred:</strong></p><ul><li>Microsoft 365 Certified: Endpoint Administrator Associate</li><li>Experience creating and modifying documentation for technical processes and procedures.</li><li>Experience working in a Department of Defense (DoD) environment.</li><li>A problem solver and troubleshooter&#xa0;who thrives in resolving&#xa0;complex problems.</li><li>Strong self-starter requiring minimal supervision.</li><li>Excellent communication skills (written and oral) and interpersonal skills.</li><li>Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.</li></ul>",
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          "text": "<p>Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.</p><p>If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always\".</p><p>We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.</p>",
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